Highland Holidays from AU$2,114

M

Propert is clean and modern with gold facilities. Blinds in second bedroom are ill fitting. Check-in was difficult. We followed the instructions but the screen on the lockbox was stuck in settings mode. We had to leave the building to get reception in order to call customer support for guidance on how to reset. Bedrooms and bathrooms are locked by pressing a button inside the door. The lock on our master bedroom door was engaged when we arrived, which we were unaware of. It's possible to close the door from the outside, even when the lock is engaged on the inside. We closed the door to stop our toddler wandering. That night we realised the door was locked. We called the hospitality manager who said this has happened before with bathrooms and that he was 1.5 hours away with pins to unlock the doors in this scenario. I pointed out that we could have put our toddler to bed without knowing the door lock was engaged, unknowingly locking him in the room with no way to unlock the door from the outside until he arrived. He was very apologetic and indicted he would put pins in all apartments to unlock doors in the event a child gets locked in a room. Another day, we were in the apartment having lunch when we discovered a man sitting on the floor in the hallway painting out apartment door. We were given no notice he would be there, and found it disturbing that someone would sit outside the door like that able to hear our private conversations without notifying us of their presence