Highland Square Hotels, Akron

"I wasn't to happy that they charged me for one day at check-in and put a hold on my account for the total amount of the stay at check-in. "

"The front desk staff and our waitress at the hotel restaurant (dinner) were friendly and helpful and patiently answered any questions that we had. The room was clean, and the bed was comfortable. The only thing missing was a blanket, which we got from the front desk when we got cold during the night. I appreciated the magnified makeup mirror in the bathroom! "

"Staff was great. Very accommodating to my family with multiple kids. I will be back"

"Everything was great "

"Staff was extremely friendly and helpful!"

"We stayed for three nights and found a few positives but many drawbacks. The staff were very kind and helpful, and our teens enjoyed the pool despite the water being quite cold. Unfortunately, the room was extremely dated and had several issues, including a strong odor similar to a wet dog, a wall light hanging from the wall, 2 locations where artwork was clearly removed, a rusty bathroom light fixture, and mold around the tub. Breakfast was poorly managed due to the large number of guests as there were multiple large groups staying. Items were empty and not replenished, and the food we did try wasn’t good, so we chose to eat elsewhere afterward. The pool was colder than expected, and younger children were noticeably shivering. We also requested a late checkout due to a 6 p.m. flight, but the only option offered was noon (one extra hour) for a $15 fee, which wasn’t very helpful compared to other hotels. Thankfully, the front desk staff were kind enough to let use leave our luggage behind the counter while we went across to the strip mall to kill time before catching an Uber to the airport for a 6pm flight as we had to be out of our room by noon."

"Dog across the hallway would not stop barking. "

"there was nohot tub and definitely no breakfast. "

"I reserved a room with two queens and was told at check-in that there were no rooms available with two queens."