Highland Lakes Holidays from AU$2,941

While the hotel location was beautiful and the property was clean and well maintained our room was freezing and we could not get the heat to work, the shower water was lukewarm at best. We took 3 second showers it was so cold. My husband went down and complained to the front desk but it was a younger staff member and had no solutions to offer and said they had no others rooms to move us to and he was not and HVAC technician so he could not help and apparently there was no manager on duty so we just had to freeze all night. The pool hours were 9-5pm when we arrived on Sunday and 9-7pm during the week which we thought a little early for a hotel in the summer and breakfast was definitely overpriced at $70 for two people with too. Overall, nice and clean, good location, but definitely some improvements to be made.

It's was clean the gym had enough for a good workout. The breakfast was delicious

The room was never cleaned we were their three nights and no one retuned our when I complained on this matter

Overall the staff stay was ok. The hotel just needs desperately to be updated. I arrived late and got into my room and the air / thermostat on the wall didnt work and was a very noisy unit on the floor that was incredibly loud and the beds were quite uncomfortable and the sheets were stained. they moved me in the morning but same deal with the air con but at least it was slightly comfortable. 1/2 the plugs in the wall didnt work, there was one towel rack in the shower which was odd, the hangers didnt come out of the closet so steaming outfits was difficult, the keys would stop working each day so had to go to the front desk each day to fix that, the "balcony" was simply a cement slab and you were about 15 feet from the building across the way facing bricks and an alley way, the phone didn't work and the walls were paper thin so I heard the children next to me for 3 days straight. there isn't food or drink on site so should def bring your own. Overall it seems a family business and they did their best to be friendly

Very friendly staff and beautiful hotel