Highland Beach Holidays from AU$749

Lower than usual quality. Odd location with no surrounding restaurants or shopping within walking distance.

What a relaxing stay. Property and rooms were kept up and very clean. They mentioned that the hotel is undergoing new renovations to make it even more beautiful and none of it disrupted our stay or relaxation. The adult pool was heavenly and one particular pool attendant, Richard went ABOVE and beyond our entire stay. Consistently, refreshing our ice waters, including my dogs, made sure every time we got up our towels were refreshed and checked on us repeatedly to make sure all was well. The wait staff was also very nice. Harley, Fernando, Guillermo & Adrian, worked hard and passed around lovely little refreshments throughout the day. Anne at the front desk was a lovely opening to welcome us during our stay as well. Will definitely 1000% be back for another stay sometime soon.

I booked this hotel for the reputation, reviews and the free shuttle to the airport. I arrived early so I had to wait until 3 PM. When I checked in at that time, I was told I couldn’t get the shuttle back to the airport at 5AM the next morning because it was already full. No one told me I had to call in or contact them in advance to get a reservation for the airport shuttle. The counter agent told me they’d check if there was anything they could do. No one contacted me. The next morning I went to the lobby and again was told I couldn’t use their airport shuttle unless I went at 6AM which was too late to arrive at airport 2hrs prior. I had to get an Uber. They could’ve advised at check in or even on their description that if using a shuttle service to make reservations. That put a big damper on my stay. I also want to add that I had to call down to the front desk for help as the air/heat unit wouldn’t come on. They advised that I had to use the thermostat in the far wall away from unit instead. Again, another lack of communication from the staff.

Valet parking, clean room- beach within walking distance from you room!

Staff was very courteous. Thanks 🙏 so much.