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Reviews of Courtyard Marriott Victorville

3 out of 5
Courtyard Marriott Victorville
9619 Mariposa Road, Hesperia, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1002 reviews" "
Rating 8 - Good. 276 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very easy process to check in the staff was pleasant explaining everything!! . Room was Clean & smelled Great. . Loved the indoor pool . Thank you
Stayed 1 night in May 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly great service loved the room a lot! Thank you, Meghan
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tommie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel for my business trips. It is very safe, well maintained and the staff is great. The only issue I have is that it books up pretty fast for travelers. Book in advance if possible.
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lisa

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ashley

Business traveller
Liked: Amenities
Great customer service nice clean room
Stayed 1 night in Mar 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

José

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maresha

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The airconditioner was excessive noisy
Stayed 1 night in Feb 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amazing stay! The hotel is quiet and super clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
The hotel and staff were amazing. It was very clean. I just wish for the price it included breakfast or at least free coffee.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

robert

Stayed 2 nights in Jan 2024
Response from General Manager on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Gareth, Nunawading

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gray spot to stop on a road trip. Excellent eating choices near by. Noisy - Sound travels between the floors.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good, near everything. It was a short drive to Mount High Resort.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Summer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kevin and Niki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great customer service and clean room and hotel itself
Stayed 1 night in Dec 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Daniel was great to deal with at check In. Nice property very convenient location.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super safe and quiet.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Remon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Never staying her again
Front desk was a little rude and in w hurry.
Stayed 1 night in Nov 2023
Response from General Manager on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Hailey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were no trash bags in any of our trash cans. Room was clean but seemed rushed and lacked attention to detail. The lamp shades were uneven. There was a dark hair on the shower mat. And NO trash bags!
Stayed 1 night in Oct 2023
Response from General Manager on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

TIM, Rocklin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Norging here to like no parking they did not fix the fridge and we stayed for 5 day no did the fix the sink would not drain would never stay here again
Stayed 4 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent an unpleasant stay from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 17 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 17 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

BRENTON

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Staff. Very efficient and nice. The front desk and Dining.
Stayed 1 night in Sep 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Oscar Robert

Travelled with partner
Liked: Amenities
The staff werw very friendly, hotel was secure and securuty was outside. Close to lots of different food restaurants
Stayed 6 nights in Aug 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

noemi

Stayed 1 night in Jul 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Curtis

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mia

Stayed 1 night in Jul 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

VIRGIL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is the best.
Stayed 1 night in Jul 2023
Response from General Manager on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Mia

Stayed 1 night in Jun 2023
Response from General Manager on 21 Sept 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Ernesto

Travelled with family
Stayed 1 night in May 2023
Response from General Manager on 5 June 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2023
Response from General Manager on 5 June 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lawrence

Disliked: Staff & service
Not even sure where to start!
Stayed 1 night in Apr 2023
Response from General Manager on 5 June 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Bobbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from General Manager on 5 June 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Selina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately my watch was left in my room but apparently no one found it. I highly doubt itnjust disappeared in the room.
Stayed 1 night in Feb 2023
Response from General Manager on 5 June 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from General Manager on 30 Jan 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Gari

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Inconvenient
Booked a room weeks in advance with a king for a reason as [ our infant sleeps with us] we enter the room to 2 queen beds and find out all the kings are sold out. No offer of compensation or apologies. VERY UNCOMFORTABLE night and inconvenient for $200 stay. Not happy. We will likely be staying elsewhere next time.
Stayed 1 night in Jan 2023
Response from General Manager on 30 Jan 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from General Manager on 30 Jan 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chenae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was advertised there was no microwave in the room. Otherwise it was a fantastic stay and the price was great! Will return again and recommend this hotel.
Response from General Manager on 30 Jan 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from General Manager on 30 Jan 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service
Let me first say that it way fairly clean. The bed was uncomfortable, it was cold outside and so I had heater on . That didn’t last it was so loud I had to turn it off to sleep. For the price not worth it. When I checked out they asked how my stay was, they didn’t seem to care. I would it recommend.
Response from General Manager on 29 Apr 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with lots of amenities.
Response from General Manager on 30 Jan 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Beverly

Stayed 1 night in Dec 2022
Response from General Manager on 15 Dec 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice , clean and no issues. All around nice stay .
Response from General Manager on 15 Dec 2022
Thanks for staying with us. We appreciate your feedback!