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Reviews of Holiday Inn Express Hereford, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hereford, an IHG Hotel
1400 W 1st St, U.s. Highway 60, Hereford, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 160 reviews" "
Rating 8 - Good. 44 out of 160 reviews" "
Rating 6 - Okay. 6 out of 160 reviews" "
Rating 4 - Poor. 2 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ann on 9 May 2024
Thank you for staying with us we are pleased to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Noe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Apr 2024
Response from Ann on 7 May 2024
We are pleased to hear you enjoyed your stay and look forward to seeing you again.

8/10 Good

Hector

Stayed 1 night in Apr 2024

10/10 Excellent

Travis

Stayed 1 night in Feb 2024
Response from Ann on 28 Apr 2024
We are pleased to hear you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I could complain about on this property was how dirty the hot tub was. Literally was green and had chunks of dirt all along the bottom like it hadn’t been cleaned in months. Did not have a Bible in the room, and the beds were a bit stiff. Other than that everything was great.
Stayed 1 night in Mar 2024
Response from Ann on 24 Mar 2024
Thank you for your feedback. We hope to see you again and make your next experience a more enjoyable one.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ann on 19 Feb 2024
Thank you for your stay, we look forward to seeing you again.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me
Great stay clean and comfortable room
Stayed 1 night in Jan 2024
Response from RB on 24 Jan 2024
Thank you for your recent review of our hotel, we are glad you had a comfortable stay with us. thank you for your Business. see you soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ann on 19 Feb 2024
Thank you for your stay.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. Pool was too cold and spa wasn’t working which I would’ve loved to do but it’s fine we will come here again.
Response from Ann on 19 Feb 2024
Thank you for your stay. We look forward to seeing again.

10/10 Excellent

Isaias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff great breakfast
Stayed 1 night in Nov 2023
Response from Ann on 27 Nov 2023
We are pleased to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Stayed 1 night in Nov 2023
Response from Ann on 9 Nov 2023
Thank you for your stay. We are pleased to hear you enjoyed it and look forward to seeing you again.

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ann on 31 Oct 2023
Thank you for your candid review we hope to see you again soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ann on 25 Oct 2023
Thank you for your recent stay we are pleased you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down fall is that we wanted to get in the spa but it was out of order. Last stay the pool was closed. So when you pay a little extra to get inside amenities you expect for everything to work. Otherwise, everything else as perfect.
Stayed 2 nights in Oct 2023
Response from Ann on 25 Oct 2023
We are sorry bout the spa being out and it is in the process of being fixed. We are pleased to hear you enjoyed the rest of your stay and look forward to seeing you again.

10/10 Excellent

Ross

Stayed 1 night in Sep 2023
Response from Ann on 25 Oct 2023
Thank you for your recent stay we look forward to seeing you again.

10/10 Excellent

roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ann on 11 Sept 2023
Thank you for your recent stay. We are pleased to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ann on 11 Sept 2023
We hope to see you again soon and are pleased that you enjoyed your stay.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
It was a very nice hotel and I really enjoyed the amenities and professional service. Great job!
Stayed 2 nights in Aug 2023
Response from RB on 16 Aug 2023
Thank you for your Business, We are glad that you enjoyed your stay with us at Holiday Inn Express- Hereford. Hope to see you soon

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from RB on 11 July 2023
Thanks for review of our hotel here in Hereford, TX. We are glad you enjoyed your stay with us. hope to see you soon.

10/10 Excellent

Updegrove

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Jun 2023
Response from Ann on 4 July 2023
Thank you for your stay. We hope to see back soon.

10/10 Excellent

ELSA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming
Stayed 1 night in Jun 2023
Response from Ann on 4 July 2023
We appreciate your stay and we hope to see back again.

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from RB on 19 June 2023
Thank you for your recent stay. We appreciate your loyalty and hope to see you back soon.

8/10 Good

Christine

Liked: Cleanliness, staff & service, room comfort
Need some winks
Everything was great , except every time the air conditioner went off during the night it made a noise waking me up! Maybe someone could look into that, please. Wink wink. Thank you
Stayed 1 night in Jun 2023
Response from RB on 16 June 2023
Thanks you for your Business, We will take a look at the AC. Sorry for the unconvinced it caused during your stay.Hope to see you soon.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from RB on 16 June 2023
Thanks you for your recent review of our hotel, we are glad that you enjoyed your stay with us. Thank you for your Business.

8/10 Good

Shannon

Stayed 1 night in May 2023
Response from RB on 19 June 2023
Thank you for your recent stay. We hope to see you back soon.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay here when we visit family.
Stayed 1 night in May 2023
Response from Ann on 12 May 2023
Thank you for your Business, we are glad you enjoyed your stay during your family visit, Hope to see you soon.

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, with friendly personnel!!
Stayed 1 night in Apr 2023
Response from Ann on 5 May 2023
We are pleased that you enjoyed your stay here at the Holiday Inn Express and we hope to see you back soon.

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Ann on 5 May 2023
We thank you for your stay and hope to see you back soon.

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady working the front desk was friendly and knowledgeable.
Stayed 1 night in Mar 2023
Response from Ann on 5 May 2023
Thank you for your stay. We are very pleased to hear that you were taken care of well upon arrival. We hope to see you back soon.

10/10 Excellent

Antonio

Liked: Staff & service, property conditions & facilities
Clean.
Stayed 2 nights in Mar 2023
Response from Ann on 5 May 2023
Thank you for your stay here at the Holiday Inn Express. We are glad to know you enjoyed your stay. We hope to see you back again soon.

10/10 Excellent

Anthony

Stayed 5 nights in Mar 2023
Response from Ann on 5 May 2023
Thank you for your stay here at the Holiday Inn Express we are pleased to know you enjoyed your stay. We hope to see you back soon.

8/10 Good

Kendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Breakfast was good. Only complaint would be the pool area. Had the air set at 65 and pool needed cleaned. Also out of water in the gym
Stayed 1 night in Mar 2023
Response from RB on 20 Mar 2023
Thanks for Your Candid review of our Hotel, We sorry That our Pool Air Temp was low, we will take care of both issue. Thanks for your business and hope to see you soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from RB on 15 Mar 2023
Thank you for your 5 star review of our Hotel In Hereford TX. We are glad you enjoyed our Hospitality. Thank you for your Business and hope to see you soon in near future.

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We were just there for an overnight stay. Everything was great! There were a couple of kids/teens upstairs that sounded like the were going to come through the floor but at 11:00 they promptly quit and went to bed. The front desk staff was amazing!
Stayed 1 night in Feb 2023
Response from RB on 8 Mar 2023
We are glad you enjoyed your stay with us at Holiday Inn Express in Hereford, TX. sorry about the kids making noise, we did tell there parents to quite down. Thank you for your Business, hope see you in near future.

8/10 Good

Patrick

Stayed 1 night in Feb 2023
Response from RB on 8 Mar 2023
Thank you for Kind 4 star review of out hotel in Hereford, TX. We are glad you liked our property, hope to see soon.

10/10 Excellent

gilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Tracy, Decatur

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice .
Stayed 1 night in Jan 2023
Response from RB on 22 Jan 2023
Thanks you for candid review of our Hotel, we are glad you enjoyed your stay with us at Holiday Inn Express- Hereford, TX. Thanks you for business and hope to see in near future.

8/10 Good

JK

Stayed 1 night in Jan 2023

10/10 Excellent

Shantell

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The customer service is great. The hotel is clean. I have enjoyed both my stays here.
Stayed 4 nights in Dec 2022
Response from RB on 7 Jan 2023
We are glad you enjoyed your stay with us. Thank you for your Business, Hope to see you in future.

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from RB on 5 Dec 2022
Thank you for your review of our Hotel in Hereford TX. we are glad you have enjoyed your stay with us, hope to see you in near future.

8/10 Good

Santiago

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay, and everything went well.
Stayed 2 nights in Nov 2022

10/10 Excellent

brian, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service.
Stayed 1 night in Oct 2022
Response from RB on 10 Oct 2022
Thank you for your Business and 5 Star review of out Hotel in Hereford, TX. we are glad you enjoyed your stay with us. Hope to see in Nera future.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I likes that the breakfast was hot and varied. I didn't like that the maid didn't leave towels to replace those she took.
Stayed 2 nights in Sep 2022

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
Street access for my large vehicle was unclear, it was dry so mud parking was not issue
Stayed 1 night in Sep 2022
Response from RB on 12 Sept 2022
Thank you for your kind review of our hotel, we are glad you enjoyed your stay with us. thank you for your Business. See you soon.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly
The staff was so friendly and it was clean
Stayed 2 nights in Dec 2021

10/10 Excellent

josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff was friendly and the room was excellent!
Stayed 2 nights in Oct 2021