Search Henrietta hotels

"Guy checked me in the wrong room and then had me move or pay extra. Wouldn’t be a problem but it was 1am and I was exhausted. The hotel wasn’t even fully booked. "

"The bed was comfortable. The room was clean. The pillows are half the size of a normal standard pillow, so bring your own. The shower head barely worked and water pressure was very low. "

"Front desk staff were awesome, saved me a double booking and were super accommodating!"

"Walmart not far and price chopper also parking was well lit up and safe "

"Tiny amount of water in shower no HOT water so couldn’t shower. Random full sized fridge in our room that was not plugged in and smelled horrid inside. It wasn’t needed since we had a mini fridge. It we found in the am our items all frozen. Smelled horrible in our room and we were uncomfortable with even taking our shoes and socks off. When we checked in the attendant said we hadn’t booked a PET room and after some harassment said we would have to pay almost what we paid for the room for the pet on top of our already paid amount on Expedia. Remote for tv had been taped together but it had come open and had to hold it to keep it closed. Horrible experience. Left early in the am after no showers and no breakfast as we didn’t dare due to our experience thus far. 0-of 10 and were usually pretty understanding on most issues. "

"Hotel looks next to nothing like the pictures. First room they gave us the bed was covered in brown "stuff" and the room was a disaster. Second room wasn't much better. Sheets weren't clean, no hot water, just flat out dirty. "

"plug outlets were numerous and helpful"

"the hotel is in the midst of renovations so the pool was not available and there was no breakfast. the room was newly refurbished with new furnishings and bed. really comfortable. would stay again."

"This was a great place that I'll return to when visiting the area. The host was very responsive when I needed help, but I wouldn't even have needed that had I first checked the very good Welcome book that was in an obvious spot. Little things I often don't find were great here, like a working and clean coffee maker with abundant pods, comfortable seating and beds (I'm often surprised to find those lacking), great TV setups (4!), and nice, clean dishes and dish washer. Overall cleanliness, convenience and comfort was honestly the best I've had in a VRBO property. "