Helm Wines Tours and Activities

I recently stayed at The Sebel Canberra Civic and while the location is excellent — centrally situated and within walking distance to Canberra City Centre — my experience left much to be desired. Firstly, although the hotel appears relatively new, the cleanliness was very disappointing. I found significant dust and even trash under the bed, raising serious concerns about whether the room had been properly cleaned prior to my stay. Secondly, I encountered an issue with the parking fees. I arrived on Friday, 18 July, and asked the reception about parking. I was told that it costs $3 per day. I even followed up around 10 PM to confirm whether the parking ticket needed validation, and the staff again assured me that the rate was a flat $3 per day. However, the next day I was charged $16. Upon inquiring, I was informed of a breakdown I was never told about: 6 PM – 12 AM: $3 12 AM – 6 AM (overnight): $10 6 AM onwards: $3 This discrepancy made me feel misled and unfairly charged. Transparency around fees is a basic expectation, and it’s unacceptable that this was not clearly communicated upfront. Overall, while the location is great, the lack of cleanliness and poor service around parking information significantly impacted my stay. I hope management addresses these issues promptly.

We got a One bed apartment with Balcony and Lake views on the 11th floor, Perfect ! Check in was so easy and helpful . A walk or Uber to anywhere in the city is cheap and easy and downstairs bar was cost warm ( fire) with a lovely cocktail menu. I highly recommend staying here and we will be back.

Top spot and worth every cent.