Hell's Pool Tours and Activities

The property is situated on top of a hill, offering a very nice view, which is definitely one of its highlights. Unfortunately, the facilities don’t live up to expectations. While the building appears modern at first glance, it is noticeably run down. The walls are dirty, and the carpets are in terrible condition with unpleasant brown stains. Our room was fairly clean, but it clearly needs refreshing. We noticed ripped pillows and requested replacements, but no one ever came to address it. The bathroom also left much to be desired, with dirty corners and some tiles that were not well maintained. The swimming pool, located on the top floor, does offer a great view. However, it is quite small with very limited seating. During our stay, people occupied the few available spots for a long time, so I never had the chance to properly relax there. The gym is also very small and equipped with only the basics, which was disappointing for a hotel of this category. Overall, the stay was okay but certainly not what you’d expect from a 5-star property. I would rate it more in the 2-3 star range, as there is a lot of work needed to bring it up to standard.

I liked having the adult only pool area.

We had a pleasant stay, but for the amount of money I paid for a sea-facing unit, I expected higher quality. The unit wasn’t up to hotel cleanliness standards. There was food in the kitchen drain when we arrived, and hair on the floor, and the glass veranda railing was filthy. The bathroom counter had toothpaste stains. The furniture felt shabby. My son’s single bed had a vinyl headboard that shedded into his sheets. The nightstands were chipped and the bedside rug visibly stained. None of this would bother me if I hadn’t opted to pay top dollar for a more “luxurious” stay. The location is superb, with a stunning view. Staff were friendly and responsive. But we wouldn’t go back.