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Reviews of IGLS Resort Villas

IGLS Resort Villas
98 Schwarzwald Strasse, Helen, GA

Reviews

4.6
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.6/10

Cleanliness

4.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2017

8/10 Good

Christine

Liked: Cleanliness, property conditions & facilities, room comfort
Great value and location!
Great value, private and lots of room! This was for a short trip to Helen for 2 nights with 4 adults and 3 kids. The villa was perfect with 2 large bedrooms with queen beds and a loft with 2 twins--one child is only 4 and sleeps on a mat on the floor when we travel. 2 full baths were great. The location is great, very close to downtown Helen so we could go do something and get back the villa easily. The villas do have dated decor but that's not a big deal. It was great having a kitchen to cut down on some food costs. Everything was very comfortable except for the beds which are really very soft and need newer mattresses. Our middle aged and older aged backs were not doing well after sleeping on those mattresses. Honestly, I would give them a totally perfect review if it weren't for that one thing. We also made use of the pool one night, unfortunately, the other night they locked it up early (the book said it was open until 10 PM but it was closed by 9:20 PM). We did have a less than satisfactory experience at the gate when part of our party that arrived late experienced a surly gatekeeper and less than helpful directions from the check-in desk. Otherwise, it was a good stay. Definitely a value and a good place for a larger group.
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
My family attempted to check into this resort on a Sunday. Nothing in the e-mails I received indicated this would be a problem. The only comment made was regarding "late check-in". We did not arrive late, it was only about 5:30. The office was closed. I called the number and a guys answered. I said I was there to check-in. He indicated that he was the security guard I had just passed at the front gate. He said, "Yep the office is closed and I can't help you. You'll just have to find another place to stay tonight because they're not going to help you. It the way they are." I will never use them again nor will I recommend it to anyone. They are now denying the refund of my deposit even thought I could not check in because of them.
Stayed 3 nights in Jun 2017
Response from Betty on 18 July 2017
I am so sorry for your terrible experience. I have been out of the office (another lady has been subbing for me) & this is the first that I've heard of this problem. When the office is closed & someone is checking in the guard at the gate always has the key envelope with a high-lited map to their unit. If you could call or email me I would appreciate it. That way I could refund your deposit & find out what guard was on duty the night that you had your problem.