Helden Holidays from AU$472

I'm so happy to stay in the hotel, staff is lovely and funny,

We had room 303 this was a large room the heating was very good and we had a need for air-conditioning to be used. This unfortunately caused it to leak and we had a puddle of water in bedroom under unit..we contacted reception and as it was between xmas and new year we were given bath mats to soak up water and advised to turn unit off and open window..we stayed from 28th dec to 5th jan ..this issue was not resolved..unfortunately this was the least of our problems ..we purchased a tsa padlock at airport for the return trip.. but having read previous reviews used it on our suitcase which contained passports and cash ..we spent the next day out.. we returned to find this had been tampered with and luckly the padlock held up although we have to get it cut off as it was broken ..therefore we carried all valuables wirh us for the week..have stayed in Amsterdam many times never had this problem before..we would therefore give this hotel a very poor rating. We would appreciate a response from expedia regarding this

This hotel is on the major road! I was given #1room in the bst nice and spacious but close to the building kitchen, and noise from ppl. walking by the window and Tram on the street was too much for me, I was unable to sleep. I complained I was given another room #22 very tiny and ugly floor. That place needs to be renovated.

Room was right behind the elevator so I hear it going up or down while trying to sleep then the wall or cabinet would creak maybe from the pull of elevator. Tried the ear plugs but not used to it. Tub is quite a step up or down even for a 6 footer like me.

Good central location close to transport and museums. Comfortable and clean. Staff are very good. Wifi was a little patchy at times with signal.