Spa Hotels & Resorts in Heilbad Heiligenstadt from AU$94

"The property refused to acknowledge our booking.They weren't prepared to accept our confirmation email that we had booked and paid for our room and breakfast. They actually locked us out whilst we were contacting our booking agent for help. "

"Nice hotel with good thermal bath. Good service. Nice rooms. Perfect place for relaxing. "

"Nice room, but limited parking - although the staff have been very helpful in addressing this to a satisfactory outcome."

"Zimmer ok seit Neustem kostet der Parkplatz"

"We had booked a room at the hotel, but it turned out the room was located in a separate 4 room cottage down a trail where we had to drive by car. We did not feel comfortable there, and room was relatively expensive. Therefore we drove back to the reception to ask for a room at the main hotel. In the reception they claimed that we had booked a room in the cottage. But no cottages were shown at booking by pictures or in writing, nor in our confirmation. After some discussion, we were upgraded to...

"Lovely property- staff was exceptional, restaurant food was yummy. Rooms big, lots of storage!"

"Wonderful staff and quiet property nestled in the countryside. Minimal Wi-fi connectivity and on-site options, at least during the winter months, make this a bit more of a limited offering at that time."