Deluxe Suite, 1 King Bed
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Reviews of Novotel Hefei Sunac

3.5 out of 5
Novotel Hefei Sunac
No. 300 Wannianbu Road, Wanda Culture City, Baohe District, Hefei

Reviews

9.4

Exceptional

Rating 10 - Excellent. 12 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

DavidDykstra, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Wanda mall and Hellobike locations and subway. Has a nice lake.
Stayed 2 nights in Aug 2019
Response from Flora on 6 Sept 2019
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Hefei Sunac. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Novotel Hefei Sunac

10/10 Excellent

DD, Chuzhou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Again this property delivers professionalism. Have stayed >20 times here. Only 1 booking issue but was immediately solved by Joanne the manager of the three sites. I travel for work regularly and personal in China including Beijing, Shenyang, Shanghai, Nanjing.... This hotel is by far the best I have found for service and it is very clean and modern. The price is very good compared to service and conditions of other hotels. Best hotel I’ve stayed at in China including the 5 stars in Shanghai.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great hotel. Staff is excellent. Clean.
Stayed 2 nights in Jun 2019
Response from Flora on 6 Aug 2019
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Hefei Sunac. We are delighted to read that you are very satisfied with the hotel and our colleague's service. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the near future. Regards Guest Experience Manager Novotel Hefei Sunac

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times. Great view on lakeside. Walking distance to excellent mall with lots of restaurants.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times and the level of service is great and consistent.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great staff. Stay here lately maybe 2 times per month. Busy season is starting in the warm weather (April) so the hotel is getting busier. Concierges service is also good. Check your bags and go explore even if you check out. This weekend we had Chinese version of Frozen and other kid movie. Rooms on lake side get hot so open patio to door and crack the hallway door until the air is and turned on. Good value and close to subway and
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location beside Wanda Mall. 5 min walk to Subway. Has balcony with a door and in Winter they leave the controls to room temperature operable. This is unusual in at least my experience. Normally hotels are super hot and set at 26C.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
very good
Stayed 1 night in Oct 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, well located for mall, them e park and restaurants - bit quiet when i stayed which was my only negative.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good good good good good good good good good good good
Stayed 1 night in Oct 2019
Response from Flora on 23 Oct 2019
Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at the Novotel Hefei Sunac. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. I will share your comments with our management team. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope to have the opportunity to offer you better experience in the future. Sincerely, Guest Experience Manager Novotel Hefei Sunac

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
超级方便的酒店，对面就是万达mall，干净整洁，适合商旅的人

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常满意
我们基本上住遍合肥的五星级酒店, Pullman, Mercure, Hilton, 香格里拉，这过这次体验，我们决定以后回来就住这里，方便购物，酒店服务非常好，每个人都很热情，吃饭也特别方便，商务出差晚上出去也很方便，比市中心好很多，不堵车，强烈推荐，我们住的套房景色也很漂亮

8/10 Good

Yaojen, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location

8/10 Good

Yaojen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, near MRT

6/10 Okay

Litseng

Liked: Staff & service, property conditions & facilities, room comfort
適合渡假的飯店
風景不錯,面湖景色很好. 只是離巿區遠了點.