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"We had a nice stay while doing the Borders Abbeys Way, beds were comfortable, staff were very friendly. Breakfast was plentiful with lots of options and we also had dinner in the restaurant. The bar was a meeting place for locals which gave it a nice community atmosphere."

"Great for a family break"

"Very friendly and helpful staff. Rooms spacious and comfortable. Only downside being surprized with a £5 a day parking fee! Wasn't mentioned when booking!"

"Dated rooms with VERY uncomfortable mattress and loose tap on basin on room 48."

"Quiet riverside location and convenient for exploring the area around Melrose. Grand old building with plenty of character. Great breakfast with fine views and tasty food"

"I found returning here after 15 years to be a sad form of nostalgia. We used to come here in the late 90's as a large family group and have so many fond memories of this place. We remember having a grand evening dining experience with a man in a kilt waiting for us at the top of the grand staircase, and adults dressing in their fine clothes for the evening meal while children would eat in the Bannockburn room. Things have changed, and while I accept there is a need to modernise things, the whole soul of this place has gone now. The state of disrepair of the property is very obvious, but what was sad is that I felt some of the repairs would be very simple to do. We paid just under £300 for our rooms and feel this was completely out of line with the experience. Our balcony which was 2 floors up was literally crumbling apart and had caution tape on it to suggest 'don't lean here'. This is completely unacceptable for a room at this price. The old fashioned but classy feel of the rooms have been replaced with a soulless modern chich vibe and it was all just quite depressing. One of the ceiling lights in my room wasn't even working and the room felt bare with two cheap sofas stuck in the middle to fill the space. There was peeling paint work and rotten wood everywhere and a general sense of 'we don't care anymore'. At 10pm my room was freezing. I called 3 times and went in person to reception to resolve this. The heating never came on and I slept the night COLD."

"Wonderfully clean bedding. But not a single hook or peg to hang the jackets. Nice quiet place to spend a night. Happy overall. "

"Nice room with good Ringtons tea drinks and biscuits. TV very small. Lovely meal and beers in the bar. Big portions.. Nice shop. Lovely surroundings and access to Hadriens wall. Breakfast had a good selection. Friendly staff. "

"Staff were fantastic, really friendly and helpful. Food was beautiful. "