Search Hatfield Cottage Accommodations

"Lobby smelled bad, rooms were not clean and bathrooms had mold all over the bathroom it was truly disappointed and disgusting. Honestly won’t stay there. And the towels you can feel they have never been changed since the hotel open. "

"Every staff member we met was extremely kind, the hotel was beautiful. Our room was clean and spacious. Great location & great rate so close to the mall. We were there for a cheer comp downtown but it was only a 20 minute drive. Would definitely recommend & stay here again."

"I had a very difficult time getting a hold of the staff over the phone to modify my reservation due to flight delays. When I asked for an extra pillow in my room, I had to call the front desk twice only to never receive it. Throughout the entire night, I had a very hard time sleeping due to a low battery fire alarm sound going off periodically. And lastly, the showers did not function properly. The hot water came on the cold side. Overall, I did not enjoy my stay here. Although the rooms were clean, I felt the hospitality and communication could have been tremendously better. "

"The room was perfect for the 3 of us. Staff were friendly, breakfast was pretty good (get an omelet!) Room got pretty stuffy so use the air conditioner. Fridge was more like a freezer so be careful with food and beverages. TV only had about 10 channels and the picture was awful. "

"The room was clean and staff was so polite "

"Breakfast was great and the room was spacious. Wish there were more hooks in the bathroom to hang towels. There was only one and it was about to come out of the wall. The elevator worked fine but it closes way too fast and closed on us several times in our trip while we were getting on. "

"I stayed for 1 night. Checking in was easy, the rotating doors to enter were not working, so I had to use the side door. Obviously not a deal breaker, just an inconvenience. The room was clean and bed was comfortable. The only issue was there was no bodywash left in the shower. I ended up just using the bar soap, but cleaning staff should definitely double check and refill if needed. Parking was a pain because I had to park 2 blocks down in a parking lot. Besides all that, the stay was great and would still return if I was back in the area. "

"N/A"

"Excellent"