Hartlepool Holidays from AU$1,995

It felt like the focus was more on the restaurant than the accommodation. The staff seemed to have been unaware who was arriving so had to check. Said our rooms were not ready, even though we arrived after 5pm, but given alternatives. No mention of check out times or if breakfast was available, Expedia says they do breakfast at an extra cost? We had booked 2 rooms and first impression was nice décor. However one room had no toilet paper or sugar on the tea tray. I stayed in a family room, I had to move kettle to windowsill and put the extension lead on the single bed to use it as there was no socket nearby. One of the lamps did not switch on as it was not plugged in, had to take the lead over the single bed to do so after I tightening up the stand as it had come loose looked drunk. The bed had a wooden frame, the bottom end joints were loose and needed gluing. There were several empty and part used complimentary toiletries left in the shower from previous guests. My room was at the front of the property so overlooked the road, I personally had no problem with road noise as I am hearing impaired. Okay there were some minor issues which had to be mentioned but the room and bed were clean and comfortable. I think we would stay here again because the issues did not bother us that much but needed to be mentioned so they can be put right. Although it may not necessarily be our first choice.

Clean room,very helpful staff and the fusion restaurant served us the best asian meal ever

Clean and one of the best rooms we’ve stayed in bit noisy up stairs but ok

A very warm welcome on arrival, with a clear explanation given of things that we needed to know. Help offered with bags and an escort given to our more than pleasant booked room (Cathedral View). Facilities in room all that one might require, and with a comfortable bed. Very tasty breakfast options available from 07:30 am with a range of beverages. An easy check out procedure on departure. One thing that has to be said is that my partner and I found the room somewhat over warm through the night, despite the fact that we had turned off the radiator. A reason that occurred to us was that with the room being at the top of the property, perhaps it was a case of all the heat from below rising. Overall though, very highly recommended.

Room was excellent and staff were polite and helpful