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Reviews of Fortune Park Haridwar - Member ITC Hotel Group

4 out of 5
Fortune Park Haridwar - Member ITC Hotel Group
Plot No. 296/2 NH-58 Bahadrabad, Haridwar, Uttarakhand

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 59 reviews" "
Rating 8 - Good. 9 out of 59 reviews" "
Rating 6 - Okay. 5 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 6 out of 59 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jatinder

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent facility and the location. Worth every penny. Would definitely be the 1st in choice next time too.
Stayed 2 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Dear Jatinder, We are delighted to hear that your experience with us was an excellent one. Your positive words about our facility and location are greatly appreciated. It's wonderful to know that you consider us worthy of every penny spent and your first choice for future visits. We look forward to welcoming you back on your next trip and we promise to provide the same level of service and hospitality. Our team continues to strive for maintaining high standards to ensure guest satisfaction. Your continued patronage and suggestions are a vital part of our growth. Once again, it's a pleasure to have you as our esteemed guest. Thanks & Regards,Shamsher Singh

2/10 Terrible

Shachen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shamsher Singh on 26 Mar 2024
Dear Shachen, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shamsher Singh on 26 Mar 2024
Dear Kiran, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us

10/10 Excellent

Vinay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all excellent
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Mar 2024
Dear Vinay, We are thrilled to hear your experience was excellent! It's our goal to provide outstanding service and top-quality offerings, and knowing we've met that mark for you is incredibly rewarding. If there's any particular aspect that stood out or anything we could do to make your next visit even better, we'd love to hear it. Your feedback is invaluable in our continuous effort to improve and deliver the best possible experience to all our guests. Looking forward to welcoming you back soon! Thanks & Regards,Shamsher Singh

10/10 Excellent

Vikram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely hospitable ; rooms were spacious ,modern and very clean
Stayed 1 night in Feb 2024
Response from Shamsher on 3 Feb 2024
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. Look forward to welcoming you back.Thank you,

10/10 Excellent

Mridul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff who accommodated every non standard request we had. Thanks a lot!
Stayed 1 night in Jan 2024
Response from Shamsher on 3 Feb 2024
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. Look forward to welcoming you back.Thank you,

10/10 Excellent

Harishkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at was excellent the staff were very polite and helpful and we enjoyed our stay
Stayed 3 nights in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Harishkumar, We are thrilled to hear about your positive experience at our establishment! It's always wonderful to know that our guests have enjoyed their stay and found our staff to be polite and helpful. Your kind words have been passed on to our team, which undoubtedly will continue to motivate them to provide top-notch service. We are committed to ensuring each guest feels valued and content during their stay. Your satisfaction and enjoyment are our paramount goals. We hope that on your next visit, we will exceed your expectations once again. Thanks & Regards,Shamsher Singh

10/10 Excellent

JINHO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 8 Dec 2023
Dear JINHO, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards,Shamsher Singh

4/10 Poor

SHREEN R

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Hotel rooms did not have windows opening to the outside, pretty claustrophobic. They don’t inform this during the booking of the rooms. For a double occupancy room only one key is provided.
Stayed 2 nights in Nov 2023
Response from Shamsher Singh on 29 Nov 2023
Dear SHREEN R, We understand your concerns regarding the layout of our hotel rooms and acknowledge the issue regarding the windows. Our prime focus is on providing a comfortable stay to our guests and we're regretful if you found the rooms claustrophobic. We will certainly highlight this concern to our management for possible future upgrades. Regarding the key provision, I would like to clarify that we provide a single key to ensure the security of the belongings of our guests. The one key per room rule is set in place so that the unnecessary misplacement of keys is avoided. We do have spare keys available on request, and we'll ensure that this option is more clearly communicated to our guests moving forward. We appreciate the feedback and will try to make improvements to enhance the overall guest experience.

6/10 Okay

SHREEN R

Travelled with family
Liked: Cleanliness, staff & service
The Rooms of the Hotel look into the shaft and they don’t mention that during the booking. The staff is nice and friendly
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear SHREEN R, Thank you for your feedback regarding our hotel rooms. We apologize for any disappointment caused by the view of the shaft not being mentioned during the booking process. We understand the importance of transparent communication and will ensure this information is included moving forward. Your suggestion is appreciated, and we will work on providing more detailed room descriptions to avoid any future confusion. We are pleased to hear that you found our staff to be nice and friendly. Our team takes great pride in providing excellent service, and it is rewarding to know that their efforts made a positive impact on your stay. We value your feedback and will continue to foster a welcoming atmosphere for all our guests. It is important to us that you have a comfortable and enjoyable experience during your time with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you once again for sharing your thoughts with us. Thanks & Regards,Shamsher Singh

10/10 Excellent

satyabala, Boca Raton

Stayed 1 night in Nov 2023
Response from Shamsher Singh on 18 Dec 2023
Dear Satyabala Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us

6/10 Okay

Ankit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property but reception service is not so great.
Stayed 1 night in Oct 2023
Response from Shamsher Singh on 27 Oct 2023
Dear Guest,Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future.Thanks & Regards,

10/10 Excellent

Prashant, Pune

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice one night stay in this hotel.
Stayed 1 night in Oct 2023
Response from Shamsher Singh on 5 Oct 2023
Dear Guest,Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to usThanks & Regards,

8/10 Good

Shalini

Stayed 1 night in Sep 2023
Response from Shamsher Singh on 9 Oct 2023
Dear Shalini,Thank you for taking the time to leave us a positive review! We're delighted to know you had a good experience with us and hoping to provide you more of the same in the future.Thanks & Regards,

2/10 Terrible

DK

Stayed 4 nights in Aug 2023
Response from General Manager on 15 Sept 2023
Dear DK, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Thanks & Regards,Shamsher Singh

8/10 Good

himanshu

Stayed 1 night in Jul 2023
Response from General Manager on 3 Aug 2023
Dear himanshu, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards,Shamsher Singh

10/10 Excellent

Rakesh

Business traveller
Liked: Staff & service
If you can ignore the surrounding areas , you will come to like it . From a modest lobby , you will be surprised by very well kept rooms which are clean , efficient and modern . The front office people are genuinely efficient and make all efforts to make guests feel welcome . The restaurant is again efficient if not plush with limited offering but making it up with great hospitality and tasty food . It is about15 to 20 minutes drive ti the Ganga ghats . The surrounding area is a bit of a letdown as it looks like an industrial area with heavy vehicle traffic at all hours .
Stayed 1 night in Jun 2023
Response from General Manager on 29 June 2023
Dear Rakesh, Thank you for taking the time to review our hotel. We're glad to hear that you were pleasantly surprised by our clean and efficient rooms, and that you found our staff welcoming and effective. It's equally heartening to know that you enjoyed our restaurant's offerings and appreciated our efforts to deliver great hospitality. We apologize if the surrounding industrial area was not to your liking, and we wish we had control over it. However, we're pleased that you still found the proximity our hotel offers to the Ganga ghats to be convenient. Efforts are surely made to keep our interiors as pleasing and cozy as possible, to take our guests away from the hustle-bustle of the heavy traffic. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back soon. Thanks & Regards,Shamsher Singh

10/10 Excellent

gomty

Liked: Cleanliness, property conditions & facilities
Very comfortable stay , neat & clean place
Stayed 1 night in May 2023
Response from Shamsher Singh on 12 May 2023
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.Look forward to welcoming you back.Thank you

4/10 Poor

Prit

Stayed 1 night in Mar 2023

2/10 Terrible

Neeraj

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Management wasn't professional and reasonable in managing our stay
Stayed 1 night in Jan 2023
Response from Shamsher on 27 Jan 2023
Dear Guest,Thank you for taking time to review us.We truly value your review, as it helps us to improve and offer Happy Stays for all our guests.May we request you to write on shamsher.singh@fortunehotels.in or share your contact number for us to understand your experience better. look forward to welcoming you back.Happy regards

10/10 Excellent

Saikat

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had major issues with internet. The white list certain urls and black list Netflix. I stayed at many hotels during my journey this one was difficult when it comes to wifi connections and watching things like cnn or fox or Netflix. Spent a lot of time confused initially, they didn’t let me know what to expect when it comes to wifi. If they fixed there internet wifi issues it would be a great place to stay.
Response from Shamsher Singh on 16 Jan 2023
Dear Guest,It was a pleasure having you stay with us at Fortune Park Haridwar.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Kind Regards,

10/10 Excellent

Mridul

Stayed 2 nights in Dec 2022
Response from Shamsher on 9 Mar 2023
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.Look forward to welcoming you back.Thank you

10/10 Excellent

Sandip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean rooms. Professional staff.
Response from Shamsher on 28 Dec 2022
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. Look forward to welcoming you back.

10/10 Excellent

Parmjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall ambience was good. Spacious clean rooms and washroom. Staff at restaurant was excellent. Food stuff was ok. Everything was great but water was not hot enough in shower.
Response from Shamsher Singh on 26 Dec 2022
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that other then hot water issue, which has happened due to some technical fault in boiler,the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. Look forward to welcoming you back.

10/10 Excellent

Bharat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Brilliant hotel, great food In restaurant plus clean and modern facilities and really friendly and helpful staff
Stayed 1 night in Nov 2022
Response from Shamsher singh on 28 Nov 2022
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. Look forward to welcoming you back.

10/10 Excellent

Selvaranee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in dining room were so polite , friendly and attentive especially Akash. Had a short stay but pleasant memory
Stayed 1 night in Sep 2022
Response from Shamsher on 7 Oct 2022
Dear Guest,Namaste!!We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. Look forward to welcoming you back.Thank you,

8/10 Good

Abhineet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great service.
This is a lovely hotel with excellent food and great service. We went on a family holiday and went to Haridwar and Chandi Devi Temple. I would definitively recommend the hotel.
Stayed 2 nights in Aug 2022
Response from Shamsher on 6 Sept 2022
Dear Guest,Namaste from Fortune Park Haridwar!It was a pleasure having you stay with us during your recent visit to Haridwar.We thank you for taking time to share your feedback on expedia and are delighted to learn that you found our product, facilities to your satisfaction.It was an honor to have you as our guest and encouraging review from an experienced traveler such as yourself are most gratifying. Your words of appreciation has been shared with The Hotel Team Members.Team Fortune Park Haridwar is working hard to ensure we deliver best of the services.I look forward to meeting you during your next visit to Fortune Park Haridwar.Regards,

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall
The food taste was good not the best we have had in north India.
Stayed 2 nights in Nov 2021
Response from Shamsher on 26 Feb 2022
Dear Guest, Namaste from Fortune Park Haridwar! It was a pleasure having you stay with us during your recent visit to Haridwar. We thank you for taking time to share your feedback on expedia and are delighted to learn that you found our product, facilities to your satisfaction. It was an honor to have you as our guest and encouraging review from an experienced traveler such as yourself are most gratifying. Your words of appreciation has been shared with Hotel Team Members. Team Fortune Park Haridwar is working hard to ensure we deliver best of the services during this difficult Covid-19 situation. I look forward to meeting you during your next visit to Fortune Park Haridwar. Regards,

10/10 Excellent

Siddharth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Property with Helpful Staff
The best property for a Family stay in Haridwar... This was the third time I've stayed at this property and everything was perfect... The staff is very helpful and accommodating and would go out of their way to help you manage with a small child... Staying here gave me the piece of mind that one always wants during a family vacation... Vinod, Pradeep, Ashish and Dipesh were excellent in their service... Looking forward to coming back soon
Stayed 1 night in Dec 2021
Response from Shamsher on 27 Dec 2021
Dear Guest, Namaste from Fortune Park Haridwar! It was a pleasure having you stay with us during your recent visit to Haridwar. We thank you for taking time to share your feedback on hotels.com and are delighted to learn that you found our product, facilities to your satisfaction. It was an honor to have you as our guest and encouraging review from an experienced traveler such as yourself are most gratifying. Your words of appreciation has been shared with the Hotel Team Members. Team Fortune Park Haridwar is working hard to ensure we deliver best of the services during this difficult Covid-19 situation. I look forward to meeting you during your next visit to Fortune Park Haridwar. Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay near Haridwar
Our stay was safe, clean and simple. The staff was welcoming and facilities adequate. The only callout was food which we found to be underwhelming.
Stayed 2 nights in Nov 2021
Response from Shamsher Singh on 18 Nov 2021
Dear Guest, Namaste from Fortune Park Haridwar! It was a pleasure having you stay with us during your recent visit to Haridwar. We thank you for taking time to share your feedback on Expedia and are delighted to learn that you found our product, facilities to your satisfaction. It was an honor to have you as our guest and encouraging review from an experienced traveler such as yourself are most gratifying. Your words of appreciation has been shared with the Hotel Team Members. For suggestions/Issues - Food:- I have taken a note and matter will be discussed with the concern HOD to take corrective action. Team Fortune Park Haridwar is working hard to ensure we deliver best of the services during this difficult Covid-19 situation. I look forward to meeting you during your next visit to Fortune Park Haridwar. Regards,

10/10 Excellent

Mohit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Neat and clean property with spacious rooms. Staff is also very helpful.
Stayed 1 night in Nov 2021
Response from Shamsher Singh on 12 Nov 2021
Dear Mohit, Namaste from Fortune Park Haridwar! It was a pleasure having you stay with us during your recent visit to Haridwar. We thank you for taking time to share your feedback on hotels.com and are delighted to learn that you found our product, facilities to your satisfaction. It was an honor to have you as our guest and encouraging review from an experienced traveler such as yourself are most gratifying. Your words of appreciation has been shared with the Hotel Team Members. Team Fortune Park Haridwar is working hard to ensure we deliver best of the services during this difficult Covid-19 situation. I look forward to meeting you during your next visit to Fortune Park Haridwar. Regards,

10/10 Excellent

Nishkarsh

Stayed 1 night in Oct 2021

6/10 Okay

Sushant

Travelled with family
Liked: Cleanliness, room comfort
Standard Service. Not that great.
Okay Hotel. Not as expected and paid for. Rooms were clean and tidy, staff was supportive. Location is at one corner of the city. Biggest disappointment was the breakfast buffet. Nothing seemed appropriate except Aalu Paratha. Pooha was all dry and hard, fruits were also not fresh. Pineapple was very sour. Idli and sambhar were also not good in taste. Overall the whole money of breakfast buffet went in drain.
Stayed 1 night in Jul 2021
Response from Shamsher on 22 July 2021
Dear Sushant, Warm greetings from all the team at Fortune Park Haridwar. On behalf of the management of Fortune Park Haridwar, I would like to thank you for staying with us. At Fortune Park Haridwar we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best. It was therefore very disappointing that you did not like our breakfast buffet spread during your stay as result of our shortcomings. I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Park Haridwar. In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding. Thank you,

10/10 Excellent

Prashant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My best stay
After long trip reached hotel late night. Reception to checkin the room hardly took anytym.. 3 signatures and thats it.. The speed and politeness of staff impressive. Facility in room good. Courteous staff for room service. Restaurant .. Food and staff both good. Covid precautions taken all around. Appreciate sincerity. My best experience of staying in any of the hotels till now.
Stayed 1 night in Apr 2021
Response from Shamsher on 9 Aug 2021
Dear Guest, Namaste from Fortune Park Haridwar! It was a pleasure having you stay with us during your recent visit to Haridwar. We thank you for taking time to share your feedback on Expedia and are delighted to learn that you found our product, facilities to your satisfaction. It was an honor to have you as our guest and encouraging review from an experienced traveler such as yourself are most gratifying. Your words of appreciation has been conveyed with Hotel Team Members. Team Fortune Park Haridwar is working hard to ensure we deliver best of the services during this difficult Covid-19 situation. I look forward to meeting you during your next visit to Fortune Park Haridwar. Regards,

10/10 Excellent

Raman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in Haridwar
The rooms were very neat and clean, Dinner and Breakfast was superb. Just a little away from the main town but rest everything was great.
Stayed 1 night in Feb 2021
Response from Shamsher Singh on 20 Feb 2021
Dear Guest, Greetings from Fortune Fortune Park Haridwar! At the outset, I would like to thank you for giving us the opportunity of hosting you during your visit to Haridwar. I am pleased to know that you were satisfied with your experience of our services and facilities. At Fortune Park Haridwar, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Feedback from valuable patrons like you helps us improve ourselves and exceed expectations. I look forward to meeting you during your next visit to Fortune Park Haridwar and would be delighted to assist you with any requirements. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Shamsher Singh on 12 Dec 2020
Dear Guest, It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s excellent hotel
It was Amazing
Stayed 2 nights in Jan 2020
Response from Shamsher Singh on 12 Dec 2020
Dear Mr. Agarwal, It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

2/10 Terrible

Pankaj

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We had seven rooms booked , the room AC were not working and there was no hot water in bathrooms. The fire alarm was ringing in morning and reception staff did not know how to switch off or act on it .
Stayed 1 night in Sep 2019
Response from Gaurav Manhas, General Manager on 7 Nov 2019
Dear Sir At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park Haridwar. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services At Fortune Park Haridwar, it is our constant endeavour to provide you with high standards of personalized service and efficiency. I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.

10/10 Excellent

Vishnu Ram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

8/10 Good

Sudhir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Nice hotel and hospitable staff. The breakfast and dinner were set menus as it was a weekend stay. Could have been better. The location of the hotel is Bhadrabad and quite far from Haridwar. While booking the hotel accommodation online, this is not clearly mentioned.
Stayed 1 night in Aug 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Very Clean and well maintained. Food was excellent.
Stayed 1 night in Jun 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

DR. DEVESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

phalgun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Had to call someone to bring a hair dryer; this should be standard in each room
Stayed 1 night in Mar 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb room with amazing food
Had an amazing trip... It was just me and my wife, and we really liked the room for its size, cleanliness and overall comfort... Food at the Orchid was superb and our server, Vinod was very courteous and friendly...
Stayed 1 night in Mar 2019
Response from Shamsher on 12 Dec 2020
Dear Mr.Guest It was a pleasure having you stay with us at Fortune Park Haridwar. We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. I have shared your compliments with the team members, Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank,s & Regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Feb 2019
Response from Shamsher on 12 Dec 2020
Dear Guest, Thank you for taking time to review us. We truly value your review, as it helps us to improve and offer Happy Stays for all our guests. May we request you to share more details for us to understand your experience better. We look forward to welcoming you back. Happy regards,