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The Palace Guest House

3.5 star property
Travelers savor international cuisine at Florence restaurant, wander the garden, and enjoy round-the-clock assistance from attentive staff for a smooth stay.

Choose dates to view prices

The Palace Guest House, in the shopping district's center, offers a peaceful garden retreat and global dining at Florence restaurant. Guests enjoy meals in a comfortable setting with WiFi. Multilingual staff provide 24-hour assistance and convenient dry cleaning services.

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
The current price is AU$56
includes taxes & fees
24 May - 25 May
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Policies

Check-in

Check-in start time: 10:00 AM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 10 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: from approximately USD 7 for adults and from USD 4 for children
  • Airport shuttle fee: USD 20.00 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 20.00 (one-way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is The Palace Guest House pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Palace Guest House?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at The Palace Guest House on 24 May 2026 start from AU$56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Palace Guest House?

Self-parking is free at this property.

What time is check-in at The Palace Guest House?

Check-in start time: 10:00 AM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Palace Guest House?

Checkout is at 10 AM.

Does The Palace Guest House provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20.00 per vehicle applies.

Where is The Palace Guest House located?

Situated in a provincial park, this guesthouse is 1.1 mi (1.8 km) from Avondale Shopping Centre and within 3 miles (5 km) of Avondale Flea Market and Harare Gardens. National Botanic Gardens and Harare Sports Club are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.2

Cleanliness

7.6

Location

7.4

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 67 out of 257 reviews
Rating 8 - Good. 70 out of 257 reviews
Rating 6 - Okay. 63 out of 257 reviews
Rating 4 - Poor. 25 out of 257 reviews
Rating 2 - Terrible. 32 out of 257 reviews

Reviews

Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Property is on main road so public taxi etc are available anytime. It is quiet and very safe place. The garden and exterior landscapes are natural and gives a good feeling to stay near nature
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

Kaibos

Disliked: Amenities
Everything else was above average but the bathrooms are not maintained at all. Mould everywhere including the handles. There was no cold water, so shower was a nightmare. Since the bedroom was well maintained, an average score would be fair
Stayed 1 night in Feb 2026
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Reccomend

Good , quite atmosphere.Comfortable easy check inn
Stayed 1 night in Jul 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The place is affordable and the staff are really nice and welcoming.the environment is ok
Stayed 5 nights in Jul 2024
Verified

8/10 Good

Shelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service n the place is clean
Stayed 1 night in Jul 2024
Verified

8/10 Good

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good services.. Highly recommend the place
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just good the service,place ,property
Stayed 1 night in May 2024
Verified

8/10 Good

Kaibos

Liked: Staff & service, property conditions & facilities
Staff very responsive
Stayed 1 night in Feb 2025
Verified

6/10 Okay

Blessing

Disliked: Staff & service
The room was clean n quiet place, the bath towel was old n only one , no tv remote , no complimentary water just tea bags n sugar. The lady at your reception needs to learn proper customer service skills, she was not smiling and looks grumpy. The water tap in the washroom I don’t know if it’s rusty or stained but that doesn’t look okay. The place is okay since I was looking for somewhere far from traffic noise .
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Terrence

Liked: Cleanliness
I just loved the view
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in general was good
Stayed 1 night in May 2024
Verified

10/10 Excellent

Wadzanayi

Liked: Cleanliness, property conditions & facilities, room comfort

Excellent!!!

We visited the palace guest house for 3 nights and we really had an amazing experience.The cleanliness and the service was on point.We'll definitely visit again.The staff is friendly and attentive which made our stay easier and enjoyable
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Mike

Friendly environment
Stayed 11 nights in Mar 2024
Verified

10/10 Excellent

Wonderful Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is generally good nice flowers.clean Rooms
Stayed 2 nights in May 2024
Verified

8/10 Good

Lloyd

Liked: Cleanliness, staff & service, amenities
The garden is very nice and cool to relax having drinks but the chairs and tables needs to replaced. Staff friendly and helpful
Stayed 1 night in Nov 2023
Verified

6/10 Okay

Gweru Book

Liked: Cleanliness

Staff and the surrounding vegetation good.

I loved the surroundings and te hotel location, however when we checked-in the hotel staff had to check out a guest whose payment was delaying, I wondered if that was not , was our booking secure. The staff was friendly. The television channels we re fixed and therefore imposed upon us. Imagine we could not watch our favorite channels the whole night and morning. There imposed channel had not news at all.
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort

Basic, affordable

Affordable but basic accommodation. Friendly staff. Some maintenance and renovation would make the rooms more pleasant. Limited television channels but we had good Wi-Fi reception. Overall it was OK for a 2 night stay
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the reception are was very warm and friendly. The in general was very nice. The units on the ground seem to be infested with rats in the ceiling..it was incredibly difficult to fall asleep cause of the scratching in the ceiling wall
Stayed 1 night in Feb 2024
Verified

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

waking up in a quiet environment

even though situated near a busy road there is some quietness you experience in the morning when you wake up. everything was on point from the booking to the check out. good team there. asked for adjustment of time on my breakfast and that was solved without a hustle. it was my first time but will be a regular whenever i'm in the capital
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Tichatonga

Disliked: Staff & service, amenities, property conditions & facilities
Booked executive room for 2 nights. Linen and toiletries were never changed. Access to the executive rooms was disappointing. passing through dangerous paths. Was please with internet speed. hot water was available
Stayed 2 nights in Nov 2024
Verified

4/10 Poor

Tatenda

Disliked: Amenities
Ventilation of the room I got was good and also reception team was amazing, they were so helpful. Bathroom hot water was on point, really enjoyed taking a warm shower. How ever the WiFi was super slow and later on it just stopped working till we checked out. The network wasn’t strong enough that we couldnt even use it for WhatsApp. During the night there was a lot of noise in the corridor, it was like a brothel through out the night and also cigarette smoke was coming in strong from the room next to us I think it was room number 4. These people are very noisy we didn’t even manage to sleep because they were making a lot of noise. We didn’t find the remote for the TV and also the speakers were not working so there was literally no volume on the Tv. When it comes to entertainment there is really nothing to offer
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Samantha Nothando

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets nd room was dirty...mini cooler couldnt vlose properly...
Stayed 1 night in May 2026
Verified

10/10 Excellent

Sharon

Great stay all the time
Stayed 1 night in May 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hospitality and the environment is pleasant
Stayed 1 night in Jul 2025