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Reviews of Scottish Inn & Suites

3.5 out of 5
Scottish Inn & Suites
25941 I-10, Hankamer, TX

Reviews

6.6
Rating 10 - Excellent. 20 out of 74 reviews" "
Rating 8 - Good. 18 out of 74 reviews" "
Rating 6 - Okay. 13 out of 74 reviews" "
Rating 4 - Poor. 6 out of 74 reviews" "
Rating 2 - Terrible. 17 out of 74 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Kristen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean rooms;not up to fire code; staff horrible
Front desk staff barely speaks english and you are not allowed into the lobby. Everything has to be done through the window. Smoke detectors not even installed. Open wires from original smoke detectors in the ceiling and found the actual smoke detector in a drawer!
Stayed 4 nights in Jun 2023

10/10 Excellent

Kelsie

Stayed 1 night in Apr 2023
Response from Pete on 17 Apr 2023
Thank you so much!

6/10 Okay

Joe

Travelled with family
Disliked: Amenities
It was worth the money
Response from Pete on 17 Feb 2023
Thank you!

10/10 Excellent

Rivon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2022
Response from Pete on 16 Nov 2022
Thank You.

2/10 Terrible

Diamond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The living area was dirty, roaches were everywhere. Customer service was rude, roaches in bed. Big hole in wall. I hated this stay !! At least the water got hot.
Stayed 2 nights in Nov 2022

2/10 Terrible

Cason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Maritz

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Had a really smooth check in had no issues
Stayed 1 night in Oct 2022
Response from Pete on 21 Oct 2022
Thank you so much.

2/10 Terrible

deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel ever!!
When we checked into the room the staff was very pleasant! When we opened the door to the hotel the room had a musty odor, then we moved back the sheets and German Roaches were all over in the bed, and on the walls and in the bathroom, then when I told the manager and asked for a refund he said no and said I’ll give you a different upgraded room so we went to see the other room it definitely wasn’t an upgrade there were bugs in the bathroom and when I pulled the sheets back on the bed there was dried blood on the sheets and the manager told me, I’ll get you a clean sheet and I said this isn’t acceptable and walked away he told my husband well I don’t know what you expect this isn’t the Marriott, this is a cheap, affordable hotel nothing special!! I recommend you stay anywhere else!
Stayed 3 nights in Oct 2022

8/10 Good

Bryan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
This was a nice, no frills room and we had no issues or complaints.
Stayed 1 night in Sep 2022
Response from Pete on 8 Oct 2022
Thank you !

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Pete on 30 Aug 2022
Thank you.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it’s ok everything 😍😘
Stayed 1 night in Jul 2022
Response from Pete on 5 July 2022
Thank you so much!!

10/10 Excellent

DARRELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neatly clean and quiet
Stayed 1 night in Jun 2022
Response from Pete on 4 July 2022
Thank you Sir

10/10 Excellent

DARRELL

Liked: Cleanliness, staff & service, amenities
Very quiet and peaceful and walking distance to store and dinner place
Stayed 1 night in Jun 2022
Response from Pete on 22 June 2022
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022
Response from Pete on 22 June 2022
Thank you.

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Don’t expect anything crazy while staying at this location. We were told there were 2 queen size beds they were full size if I have ever slept in a bed. The smoke alarm was pulled out of the ceiling half of the lights did not work the shower curtain did not have a liner and was falling out of the wall the dresser was inoperable all of the drawers were off the tracks and would not go back on the tracks. The bolts on the bed were sticking out the phone was unplugged. Don’t expect customer service the lobby was closed the entire stay we had to talk to them through the night window. The list goes on and on. The best thing about this location was the gas station that was within walking distance.
Shower curtain rod falling apart
No Smoke Detector
Half burnt out bathroom light
Burned out bed light
Stayed 2 nights in Mar 2022

10/10 Excellent

Stacey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing. Went above and beyond. The room was very clean but basic and a little out dated but hey for that price it was well worth it.
Stayed 5 nights in Feb 2022
Response from Pete on 4 July 2022
Thank You So Much!!

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and very comfortable. I didn't have any issues.
Stayed 1 night in Feb 2022
Response from Pete on 3 Mar 2022
Thank you for your feedback

4/10 Poor

Shera

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property is a dump
Stayed 2 nights in Feb 2022

10/10 Excellent

Dayna

Stayed 1 night in Feb 2022
Response from Pete on 4 July 2022
Thank You !

8/10 Good

Mindy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from Pete on 3 Mar 2022
Thank you!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Pete on 24 Nov 2021
Thank you.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Pete on 24 Nov 2021
Thank you.

6/10 Okay

Brittinee

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
This was one of the only hotels available because so many people evacuated to Texas for Hurricane Ida, us included. The first night the hotel was $130. I booked a room with 2 queen beds and was given a room with 1 king bed. I was told the hotel was overbooked and that was all they had left to offer me. This hotel was nowhere near worth $130 a night, but there was cable and a/c. The next day we decided to stay another night, the price of the hotel on the website was $104 and on another booking site, the price was $91. I showed the person at the desk both of those prices and he insisted it was a different hotel, it wasn’t. We ended up staying for 3 more nights at the rate if $130 due to not being able to return home at the time. On the day I told the guy at the desk we were leaving, he told us the price of the room all of a sudden went down to $90 😒 Perfect timing right? I don’t recommend this hotel, unless you’re in need of an emergency stay.
Stayed 1 night in Aug 2021

8/10 Good

Shelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Pete on 4 July 2022
Thank you!!

2/10 Terrible

Patrick

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
It was in a convenient location and they accepted pets. But, they were unclear about the pet fee. When I called in they said the would charge $25 for a pet fee. I told the person on the phone we had two pets. They said that was fine it would only be $25.00. When at the hotel they told us it was 25 each and became very argumentative about it. First of all this is normally a $62 dollar hotel. They already upcharged due to it being an event weekend and then want to double the pet fee. This is being greedy for a hotel that is not in good shape at all.
Stayed 1 night in Sep 2021

2/10 Terrible

Linda

Disliked: Staff & service
Stayed 3 nights in Aug 2021

8/10 Good

Octavio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The attentant that was there was not polite when he was done with my complete setup he didnt hand me my identification back politely he thru it underneath the glass window most likely not to go there again
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 1 night in Jul 2021

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible place would not recommend to anyone.
The mattresses in this place are terrible. Front clerks didn’t know how to operate the computer system. Won’t be coming to stay at this place ever again.
Stayed 1 night in May 2021

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from PETE on 22 Mar 2021
Thank you!

8/10 Good

Ron

Liked: Cleanliness, staff & service, room comfort
Dated but very clean. Very nice owners and we would stay here again.
Stayed 2 nights in Mar 2021
Response from PETE on 19 Mar 2021
Thank you!

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water pressure was horrible. The bed was extremely hard. There was hair in sheets as well as the towels.
Stayed 1 night in Jan 2021

8/10 Good

john

Stayed 1 night in Dec 2020
Response from PETE on 1 Jan 2021
Thank you.

6/10 Okay

Vitalii

Stayed 1 night in Dec 2020
Response from PETE on 1 Jan 2021
Thank you.

6/10 Okay

Jeff

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is in obvious remodel mode. Towel bar literally falling off the wall and the same goes with the shower rod. It had busted wall plates and the mattress box springs were very old. The bathroom door didn't latch close. With four stars I expected a little more, and I'm truly not hard to please. I will not stay at another Palace Inn again.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020
Response from PETE on 24 Nov 2020
Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2020
Response from PETE on 2 Nov 2020
Thank you.

10/10 Excellent

DarcJ, Mico

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, they had no do not disturb for the room and apparently did night cleaning. They were as thorough as they were discreet and almost unnoticed. The room was exactly matching the star rating.
Stayed 2 nights in Oct 2020
Response from PETE on 2 Nov 2020
Thank you

2/10 Terrible

Juliann

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2020

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I won’t be going back to this hotel. Bad experience with cleanliness. The bed was filthy with hairs and sheets weren’t clean, the towels in bathroom had grease on them, and the room smelled of smoke. The remote for TV didn’t function and they had a tv sitting in front of a broken tv that was hanging on wall. I’m not sure what was going on at this hotel but it needs a lot of work.
Stayed 1 night in Oct 2020

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very low water pressure, mold on shower curtain, could not connect to WiFi
Stayed 1 night in Oct 2020

4/10 Poor

RICHARD

Liked: Staff & service
Disliked: Room comfort
The room was ok what made it bad was the a/c didn't work. It was hot in there and the manager was cool about it and gave the ok for my refund.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2020

2/10 Terrible

Dajia

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible would like a refund or something
They charged me 123 for one night for a room with no tv.! Then they charged me again $107dollars which originally my room was supposed to be 107 so I’m just added out of 123. The clerk is a ass and they always try to find a reason to charge u a extra 5/6 dollars
Stayed 1 night in Aug 2020

6/10 Okay

Patricia

Business traveller
Disliked: Staff & service
Stayed 2 nights in Jul 2020
Response from PETE on 6 Aug 2020
THANK YOU.

8/10 Good

chris

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from PETE on 6 Aug 2020
THANK YOU.

10/10 Excellent

Dajia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean rooms, neatness & nice rooms
Stayed 1 night in May 2020