We appreciate your feedback & have shared your comments with management.

Thank you for sharing your feedback!

Thank you for sharing your feedback. I am very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. We certainly empathize regarding the points you mention in your review, especially the pest & odor you experienced. While I know how unsettling it can be to encounter a pest, please know that we take a proactive approach by internally inspecting each room and having external pest control companies provide treatments on a regular basis. We will investigate each of the issues that you have noted to correct and improve our hotel. Because your reservation was booked through a third-party, this unfortunately limits what we can do in terms of directly handling any type of refund resolution for your experience. However, I do see that you checked out & we notified the third party of your departure & authorized the cancelation of the remainder of your stay. However, any additional refunds will need to be requested through them.We apologize that during your stay you had an unpleasant experience.

Thank you so much for sharing your experience while staying with us. We truly appreciate the feedback!

We appreciate you sharing your feedback! Thank You.

Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

We appreciate your feedback!

Thank you for your comments regarding your recent stay with us. We regret you experienced any problems while visiting our hotel. Your concerns have been discussed with the team, in an effort to improve our operations. We hope you return in the future and allow us to exceed your expectations.

We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

We are sorry to hear that your stay was not as satisfactory as we had hoped it would be. We will be discussing your experience with the staff to ensure we are delivering the quality of service our guests deserve. Thank you very much for bringing your concerns to our attention.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you for your direct and genuine comments. Rest assured, we will be looking into the comments you have made about your experience with our front desk staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your feedback is taken seriously and we are taking steps to make the guest experience even better.

Thank you for your feedback!

Thank you for your feedback!

Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service and pet disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Sonesta experience! Thank you again for taking the time to share your comments.

Thank you for your feedback! We do actually snacks & drinks available at our Front Desk. I certainly apologize if that wasn't communicated upon your arrival.

Thank you for the feedback!

We really appreciate your feedback. We would like to extend our sincerest apologies for the inconveniences you experienced during and after your stay. The lack of professionalism and concern that you described, certainly does not meet our service expectations.

Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

We appreciate the feedback!

Thank you for your feedback!

Thank you for your feedback. We apologize for the issues that you experienced during your stay. Your comments will be shared with our maintenance staff, so that we may improve our operation and prevent similar situations from occurring. We hope you’ll once again choose us for your lodging needs.

Thank you for your feedback. We appreciate it & look forward to having you back with us on a future visit to Hampton.

Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.

Thank you for the feedback!

Thank You!

We appreciate your feedback!

Thank you so much for your feedback!

Thank you for your feedback!

Thank you!

Thank you for your feedback.

Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do

Thank you for the feedback! If there was anything we could have done to make your stay more enjoyable, please let us know.

Thank you for your feedback! We appreciate you sharing your experience.

We appreciate your feedback! Thank you!

We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

Thank you for sharing your feedback about this recent stay at our property. We are very sorry you were unhappy with our hotel and will keep your comments in mind while we continue to hard to work to improve the guest experience. We do have a renovation planned in the near future & hope you’ll stay with us again after our renovation has been completed and tell us what you think about our improvements.

We appreciate your feedback!

Thank you for your feedback!

Thank you for your feedback!

We would like to start off by apologizing for your recent experience at our property. We pride ourselves on delivering exceptional customer service, and in this instance we failed to meet not only your expectations of quality service, but ours as well. We will use this incident as a way to train our staff and improve our guest approach so that this will not happen again in the future. We ensure you that this is not a standard occurrence for our hotel and we hope to be able to make it up to you in the future.

Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. We will ensure we share your review with our entire team, so that we can continue to improve.

Thank you for the opportunity to respond to your concerns. While our hotel is an older facility, it is still our responsibility and pleasure to present the most clean and comfortable rooms possible. Your comments indicate that we still have further work to do. Rest assured we will do everything we can to make the necessary improvements. We look forward to seeing you again soon.

Thank you for your feedback.

Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

Catherine,Thank you for taking the time to give us your feedback.