Spa Hotels & Resorts in Hamilton Parish from AU$768

"Bar and restaurant were as expected. Maid staff were exceptional. Desk staff however, were less than accommodating "

"I was not impressed. There’s 2 stagnant shallow pools; no jacuzzi. ‘Ocean view’ room was overlooking the local fractional townhouses. Did not feel like their profile pictures. Not a lot to do there - They have no bikes, no scooters, anything like that. The only option to get anywhere is to wait for their van. Even the beach had assigned seating, it was weird. I did not like it here."

"This was my third trip to Bermuda Unfortunately, Grotto Bay did not live up to the standards of other resorts on the island. The front end needs a course on customer service. Day prior to my arrival, I called and requested earlier check in at 2 pm and was told there are no guarantees…it ended there. Booked 5 nights here and called guest services several times to book a massage and no answer. Left a message at the front desk told to keep calling back she was busy. On my third day I was finally able to book a massage. The rooms are outdated and need refreshing. On a positive note beautiful view from my room, mattress was comfy, and the sheets were clean. This resort is sprawling and very hilly take note if you have mobility issues. Breakfast buffet $31 pp good selection to choose from. During my trip I booked some excursions off site and received the warm welcoming vibe that Bermuda is known for. Unfortunately it fell flat here and the hospitality standard needs a major overhaul! "

"Phenomenal experience in every way."

"Everything was perfect! People were amazing and helpful in every way. It was easy to get around. Views were breathtaking! "

"Location was beautiful. The beach spectacular, hot tub was relaxing, pool is heated, three different restaurants to eat from all delicious."

"Yes"

"The most beautiful resort we’ve ever stayed at! "

"Yes"