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Old and very tired, mould around the shower / spa bath which was hard to get into and out of. The hall way smelt of urine. Only managed 4 hours sleep due to guests yelling, talking and stomping above us. Would not recommend.
Property was very dated inside and bathroom needed updating. Spa bath in room didnt work
Denise
Stayed 1 night in Mar 2024
6/10 Okay
Jill and Alan
10 Mar 2024
Liked: Staff & service
Smell in the bathroom.
Jill and Alan
Stayed 1 night in Mar 2024
2/10 Terrible
Debra
Business traveller
1 Mar 2024
Disliked: Cleanliness
There was clearly no noise restrictions after 9:30 pm at night. There were no net curtains for daytime privacy only full blackout curtains and there was only two lights working. The toilet smelt of urine in the shower grout was covered in mould. Also getting into the shower was difficult as you had to either sit or straddle over the spa bath edge. bathroom vanity was very poorly cleaned around the taps. Cutlery was wrapped up in a tea towel that was very obscure to find. The cooling was a very rickety pedestal fan
Best thing was the reception service. Room was outdated and desperately needed doing up, found a cockroach in the room.
Nowhere on the listing does it say this olace is also used as emergency accomodation, but you find that out when you get there and hear the other people there.
this is total value for money, room was spotless, great spa bath, window in bedroom however did not have safety lock so a child could have fallen out, would really stay again though as it was a great place to stay
No seating outside near the pool area! With Covid peole need fresh air!
Etienne
Stayed 1 night in Mar 2022
8/10 Good
Verified traveller
Travelled with family
8 Aug 2021
Liked: Staff & service
I didn't like that they had no communal kitchen so had to buy either takeaway or food that could be heated in a microwave.
Verified traveller
Stayed 5 nights in Aug 2021
Response from Sai on 12 Aug 2021
Sorry, our communal kitchen is closed for renovation. But we do have rooms with cooking facilities. If you wanted a room with a kitchen, do let us know in advance as they are usually booked out early.
We look forward to having you here again.
6/10 Okay
Verified traveller
Business traveller, Travelled with partner
6 Aug 2021
Liked: Cleanliness
Served our needs
Verified traveller
Stayed 1 night in Aug 2021
Response from Sai on 6 Aug 2021
Thank you for your feedback. We hope to see you again.
4/10 Poor
George
Business traveller
6 Aug 2021
Disliked: Cleanliness
Only book as a last resort
This hotel is quite dated and run down and needs some maintenance. When I checked in they put me in the wrong room type vs what I had booked. Eventually they moved me to the correct room type and when I walked in it smelt like smoke and curry. Rather than complaining I went and bought some scented candles to make the room smell more pleasant. It also wasn’t very clean. To be honest I would stay here again if I absolutely had to but it would be my last resort.
George
Stayed 2 nights in Aug 2021
Response from Sai on 7 Aug 2021
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Although, we do note that the room that was allotted to you initially by Hotels.com was not the one you booked, but when you informed us of the same, we swapped the rooms to match your request. Thanks for letting us know about the smell. We will look into the same.We will ensure your next stay with us would be much more memorable.
This Hotel used to be a very nice place to stay. It is tired and in bad repair with very aged fittings. It needs a lot of time and money spent on it to bring it up to any type of good standard. I would never stay there again.
Verified traveller
Stayed 2 nights in Jul 2021
Response from Sai on 16 July 2021
We are very sorry for your bad experience. If you could please let us know your name or the room number which you stayed, it would be help us follow up on your review and improve.
Extremely dated and needing a serious makeover. Lots of things need checking and repairing, e.g. loose foot on convection heater, flickering and noisy fluorescent lighting. Bed was comfy though.
MARCUS
Stayed 2 nights in Jul 2021
Response from Sai on 16 July 2021
Dear Marcus. Thank you for your feedback. We will definitely take your suggestions seriously and improve.
It was full of homeless people who were loud and messy. Towels and laundry were hanging all over the balconies and outside doors. It was damp and had mold in the bathroom, lights didn't work and there was exposed wiring in the room which was freezing upon entry. I didn't feel safe leaving my car in the carpark, albeit it was ok the next morning. Couldn't wait to get out of there and wont be going back
Verified traveller
Stayed 1 night in Jul 2021
Response from Alcamo Team on 30 July 2021
Thanks for your response! It would be helpful if you could let us know the room number you stayed for fixing any issues.
We have never once had any incident, just because we have a separate block for transitional housing. We also have CCTV fixed around the property to ensure security.
4/10 Poor
Verified traveller
7 July 2021
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 1 night in Jul 2021
Response from Alcamo Team on 30 July 2021
It would be helpful if you could let us know your room number, so we can keep tag of the room that you stayed.
8/10 Good
Verified traveller
Business traveller, Travelled with partner
3 July 2021
Great easy access and located close to the city.
Verified traveller
Stayed 2 nights in Jun 2021
Response from Sai on 16 July 2021
Thank you for your feedback. It would be helpful if you can let us know the room number you stayed in so we can go back and check the room for improvement.
6/10 Okay
Verified traveller
Business traveller
24 June 2021
Liked: Cleanliness
Disliked: Property conditions & facilities
Tied decor but ok .
Only gives limited amount of wifi
Verified traveller
Stayed 1 night in Jun 2021
Response from Manager on 24 June 2021
Our daily allowance for WIFI is 10GB. That is much more than most places give!
We had room 44 out of the way which was nice. Very affordable for 3 ppl it does need a bit of maintenance but hey for the price it was very comfortable. If you want 5 star this is not the place but the service was great so that to me is 5 star in itself. My one suggestion we were here for a sports event which got cancelled and we love rugby. Sky sport would be a nice touch👍
Dark and old place I found bed bugs there I left early
Verified traveller
Stayed 3 nights in May 2021
Response from Sai on 11 May 2021
We apologise for your inconvenience. It would be helpful if you can share the room number and the date of stay so we can go back and recheck the rooms for any bed bugs as we have not had any such complaints from any of the rooms in the past few months.
Since the review is posted as anonymous, we are unable to validate the issue.
We request you to kindly share further details for our improvement.
Thanks
Alcamo Management
It was quiet and clean and the reception staff very nice.
The room was tired and dated. Cigarette burn marks on bathroom vanity a huge semi circular bath with overhead shower which was difficult and dangerous to get in and out of, antiquated fixed hair dryer unit which was virtually useless and very limited choice of tv channels
Verified traveller
Stayed 1 night in Apr 2021
Response from Ross on 22 Apr 2021
Thank you for your response. Unfortunately you didn't leave a name or a room number so we can't check your room.
10/10 Excellent
Verified traveller
21 Apr 2021
Verified traveller
Stayed 1 night in Apr 2021
Response from Ross on 2 May 2021
Thank you for the review.
8/10 Good
Wendy
19 Apr 2021
Liked: Cleanliness, staff & service, room comfort
Comfortable but a little dated.
The hotel is a little dated but the room was comfortable and included a microwave plus two stove top elements for those who wanted to cook. It was a nice touch to have complimentary bottled water. The bathroom definitely needs to be refurbished although it did include a massive spa bath in the bathroom which I had to clamber in to have a shower. A bit hard for some people.
There is no restaurant or bar but a very nice restaurant and cafe called Gerards at a nearby motel. It was open for breakfast from 7.30am on Saturday which was great.