Hackensack Holidays from AU$3,160

The rooms were very clean , the staff were very polite and respectful . The cleaning crew were amazing. I was running very hot and I appreciate that the air conditioning was functional and it went down to 50F to help me stay cool first two nights. I deducted a stay because we found it kind of hard to order food online from the hotel site and the app wasn’t easy to register our stay , earn points or order stuff. Check-in was okay. The hotel kind of went cheap on pillows though . They were almost flat pillows when we arrived and sleeping with them wasn’t the best for my shoulders and neck . Overall good hotel

Amazing hotel. Staff was very nice. Hotel was very clean

The room is modern and has a great view! The bathroom is super clean and the breakfast is the icing of the cake!

I originally came to New York for work, but at the last minute decided to extend my stay by two nights to live out my Kevin McCallister-at-The-Plaza dream—and I am so glad I trusted my gut. From the moment I arrived, the experience was exceptional. I was delightfully upgraded to an incredible room that quite literally took my breath away the second I stepped inside. Every detail was thoughtfully done—the bedding, the décor, the ambiance. It felt effortlessly luxurious: modern yet classic, timeless without feeling stuffy. The staff were absolutely wonderful—warm, attentive, and genuinely kind. I enjoyed afternoon tea, which was lovely and perfectly done, and then fully leaned into the experience. I spent those two nights truly in the hotel: long baths, lounging in a plush robe, ordering room service, and savoring every minute of it. It was indulgent in the best way possible and worth every single penny. I’m so grateful I made the spontaneous decision to stay—it turned a work trip into a truly memorable experience. Everything was absolutely perfect. I will be back 1000000%. This is officially my new go-to every time I’m in town.

Staff were lovely, helpful and pleasant. Turndown service way too late, though—9:45 might catch some guests sleeping.