My husband and I stayed in bayview for 8 nights, and we felt there was a lot of FALSE advertising with this hotel. Many of the amenities which you pay for in a ‘hotel and spa’ were out of order/unavailable.
The sauna did not work; the outdoor pool was extremely small you can only comfortably fit 6 people in it. The indoor pool was not clean, the jacuzzi was cold and the sauna was out of order the entire time. The gym is advertised on the website and not a single machine was in order, it’s very very old.
I don’t beleive a hotel should be allowed to advertise itself as such and post misleading pictures on their website when this was not the reality, the worst part is that this was on the more expensive side of hotels and we did not feel we got what we paid for at all.
The rooms themselves at extremely small, the bathroom is tiny. Breakfast was ok, but no alternation of any food.
Customer Service was also mediocre to poor. Some members of staff at reception were extremely unfriendly and bordering on rude, but some where really helpful, kind and honest.
On the first night our shower was broken and leaking into the bathroom quite badly- however when we let reception know they sent someone who fixed it witjin half an hour.
The other pro is the location of this hotel. It is in the gzira area which was the best for restaurants.
Overall I would never stay here again and would recommend people looking to visit Malta spend their money elsewhere.