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Reviews of United-21 Citymark - Gurgaon

4 out of 5
United-21 Citymark - Gurgaon
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews" "
Rating 8 - Good. 17 out of 38 reviews" "
Rating 6 - Okay. 5 out of 38 reviews" "
Rating 4 - Poor. 4 out of 38 reviews" "
Rating 2 - Terrible. 2 out of 38 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Skip the Beating
Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.

4/10 Poor

Kumarjit, India

Disliked: Room comfort
Hotel location is awful
Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort
Value for Money
Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious quiet room and fantastic service
when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was amazing!Will stay again next year.
It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pathetic hotel
The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Puts hospitality to shame.
Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ots gud. We enjoy our stay

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verg good Hotel
Short stay at this hotel, Would recommend it.

10/10 Excellent

Jack Bhatia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
We had a great time staying in this hotel. Food in the hotel was authentic and the customers were given royal treatment. Looking forward to our next stay there. Highly recommended.

10/10 Excellent

Jack Bhatia, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,excellent service.
Very good hotel, staff was very polite and helpful.food excellent.what more could you ask for. Taxi service should be cheaper.

8/10 Good

Arun

Liked: Cleanliness, staff & service, room comfort
Needs slight attention
Everything you could expect from a 4 star hotel. The only slight downside is that the bathrooms in each room have a problem where water seems to leak into the internal wall between the bathroom itself and the bedroom area. I had to get my room changed and the second one had a similar problem- poor installations I assume although all the fixures/fittings in each bathroom are good quality. Please also bear in mind that this hotel is located in OLD GURGAON which is excellent for the markets and easy to reach the metro using a shared autorickshaw ride to the nearest station which costs next to nothing. If there is light traffic you can reach the International airport in less than 30 minutes and a prepaid taxi from the airport is easily obtained. It has all the facilities you would want and is attractively decorated throughout with nice staircases etc. All kept very clean and room services like an iron were provided free on request.

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christina Nicolaides

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved 4* hotel
We had a lovely stay here. The room was a fantastic size and the bed was very comfortable. The hotel is to a very high standard. Only slight issue was that our toilet leaked but other than that there were no faults on the room. All the staff were very friendly and helpfull. The restaurant was bit over priced but the food was nice. Only negative was that the pool and spa were not available for use. We also got woken up a number of times at 4am by other guests but thats not the fault of the hotel. As for location, it's abit too far from Delhi and taxis were expensive. You can book excursion to Delhi & Agra and the duty manager was very helpful & accommodating.

8/10 Good

sankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Doug, Olathe, KS, USA

Liked: Cleanliness, staff & service, room comfort
Nice hotel but food was expensive
Hotel was clean and it was a nice room. The hotel was a little off the beaten path and was difficult for our driver to find the hotel. The hotel had a ping pong table and pool table that was good entertainment for me and my son. The food was good but extremely pricey for food in India. The dinner buffet cost almost $20 (US dollars) for each person. This seemed high but the food was good. I think you could negotiate the price of the food if you just asked but I didn't think about it at the time. I enjoyed my stay at this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to Return Soon!
I chose this hotel specifically because of the availablity of a hair dryer and a gym. I also chose this hotel because it 's located near where my friends live and work in Gurgaon, and I didn't want to show favoritism by staying in the homes of one over the other. This hotel rocked! The rooms are clean and well appointed, and the people who work here provide courteous, excellent service. I had originally booked to stay at the CityMark for two weeks but my freinds took me on a whirlwind tour in three other ciites. The hotel allowed me to check out and check back in and held the bulk of my luggagge so that I could travel to the other cities with a small overnight bag. The water at this hotel is filtered, and so I was able to drink iced tea to my heart's content and brush my teeth with water from the tap, rather than having to rely on bottled water. I had originally planned to visit the pool and the gym, but never got a chance to do either. When my friend and I stayed at the hotels in other cities during the worldwind tour of Chandigarh, Patialla, Amritsar and Jaipur, we both longed for the comfort and care of the CityMark. As a result of having to check in and out and back in again, I stayed in two different rooms at the hotel and both were stellar! This hotel is a gem, and I'd rebook there in a NY minute when I return to see my friends.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely hotel
This hotel is perfect for those who just need a base in Delhi to take organised tours from or taxis to and from chosen locations. However check carefully where you will want to visit during your stay. Its quite a way out from New Delhi epecially when you take the traffic into account. However, its only a 10min tuc tuc ride to the metro which is surprisingly pleasant! The hotel itself is perfect, food great, staff helpful from organising taxis to helping with your saree!

8/10 Good

Travis, Nassau, Bahamas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly nice place!
The hotel was actually really nice, although the location was a dump...but that seems to be the usual in this city. The room was very clean and the staff was friendly and spoke pretty good english.

8/10 Good

rhonda, sydney,australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

kunihiko, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
いたって普通のホテル
シンプルなホテルで、日本にあるビジネスホテルに近い。コスパに見合った部屋で、バスタブもあったし、ちょうどよかった。

8/10 Good

Daniel, Champs sur Marne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel moderne et bien equipé
L'hotel est situé en peripherie de Delhi donc ce n'est pas son atout. Neanmoins il est situé en centre de Gurgaon qui est bien animé. L'hotel est en lui meme propre, l'entrée et la reception ainsi que le personnel de qualité. Pour ce qui est de la chambre, elle est spacieuse, propre, bien isolée niveau sonore, et bien equipé. Le tout est moderne et assez recent. Petit déjeuner tres correct. Je recommande car niveau qualité/ prix c'est tre bon.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in India
직원들도 친절하고, 객실도 편안합니다. 가격도 저렴하고요. 무서운 구루가온에서 유일하게 안식을 얻을수 있는 곳 City Mark Hotel 입니다. 만일 구르가온에 머무실 일이 있으면 추천합니다.

6/10 Okay

M, CA

Disliked: Room comfort
OK hotel
First of all, the front staff were very rude, not polite. I was really shocked. The room which he gave me was really dark at night and smells something really bad, and carpet were wet like mold.... The hotel location is very noisy area in Grugaon and pig everywhere. The breakfast is not good, too. The hotel entrance is very nice, so maybe up grade room is nice, I think. Anyway I paid 4 nights, but I stayed only 2 nights and gave up.

6/10 Okay

N$P

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

jackie, senlis

Liked: Staff & service
Hotel difficile à trouver de nuit pour notre taxi ....mais satisfaisant pour une nuit de passage, bon rapport qualité prix et personnel très accueillant.

10/10 Excellent

Roland, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel - empfehlenswert!
Wir waren im August 2013 für eine Woche in diesem Hotel und waren sehr zufrieden. Das Personal ist sehr, sehr nett, freundlich und hilfsbereit. Der Zimmerservice perfekt. Das Frühstücksbuffet ist sehr vielfältig und großzügig. Die Zimmer selbst sehr sauber, mit Klima, TV und WLAN und vor allem auch gut schallisoliert, so dass man den Strassenlärm kaum hören kann. Ideal ist auch das hausinterne preisgünstige Taxi, das man bei Abreise gesammelt bezahlen kann. Alles in allem - sehr zu empfehlen!