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Reviews of City Express by Marriott Guaymas

3.5 out of 5
City Express by Marriott Guaymas
Boulevard Luis Encinas Johnson, Col. Las Quintas, Sin Número, Guaymas, SON

Reviews

8.6

Excellent

Rating 10 - Excellent. 196 out of 324 reviews" "
Rating 8 - Good. 72 out of 324 reviews" "
Rating 6 - Okay. 24 out of 324 reviews" "
Rating 4 - Poor. 15 out of 324 reviews" "
Rating 2 - Terrible. 17 out of 324 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, but did wake up by the noise of kids running around the aisle
Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 30 Apr 2024
HelloWe are very sorry for the inconvenience during your stay with us, apparently we also had a team of small baseball players staying with us, we truly apologize.

10/10 Excellent

Clarence

Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 9 May 2024
Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by a loud disturbance caused by problems in us breackfast y check in. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Breakfast was not great. Mexican items where not appetizing, pastries and cereal where stale. Yougurt and fruit was the choices.
Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 12 Apr 2024
Hello Mr. OviattWe appreciate that you have stayed with us, also leaving your comments about our breakfast helps us a lot to improve our service, we are very sorry for any inconvenience that may have caused you.Your comments about breakfast caught our attention a little since the Mexican dishes that we prepare are made the same day, the sweet bread is supplied every day and they are fresh every day, just like the cereals, they are kept safe for prevent them from changing flavor and freshness.

6/10 Okay

Carmen

Liked: Cleanliness, staff & service
Dark
Stayed 2 nights in Mar 2024
Response from City Express By Marriott on 11 Apr 2024
Hola Carmen, Cual fue su inconveniente?

8/10 Good

Elayne

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is easily accessible and there are restaurants next door that are within walking distance. Breakfast was good as well and rooms were clean. Thank you!!
Stayed 3 nights in Mar 2024
Response from City Express Guaymas By Marriott on 11 Apr 2024
Hello!! We love that your stay with us was so favorable, we work hard to please all the needs of each of our guests.

10/10 Excellent

Nicholas

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Pharmacy across the (busy) road. Lovely restaurant 2 min walk highly recommended.
Stayed 1 night in Apr 2024
Response from Hotel City Express Guaymas By Marriott on 3 Apr 2024
Hello Sr. NicholasThank you very much for choosing to stay with us, we greatly appreciate your comments.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area behind the hotel was very unkept. There was garbage, dead vegetation, and dilapidated buildings. Not a picturesque view.
Stayed 1 night in Mar 2024
Response from City Express Guaymas By Guaymas on 3 Apr 2024
Hello, RobertThank you very much for staying with us, we also greatly appreciate your comments, they help us improve our service, unfortunately it is not up to us to take care of how other people maintain their buildings and grounds, we also recommend the double or single rooms that have A better view of the front part of the hotel.

4/10 Poor

Maria

Travelled with family
Disliked: Amenities, property conditions & facilities
It didn't have an extractor fan in the bathroom and the pipe smelled in the shower. The smell came out to the room. They also don't provide enough towels and there is no coffe maker and microwave. and the mattress on the bed was a little hard and uncomfortable the only thing room was clean.
Stayed 1 night in Mar 2024
Response from Hotel City Express Guaymas on 25 Mar 2024
Hello Maria, Thank you very much for leaving us your comments, the bathroom extractor fan is a bit quiet, that is why we may be confused that they do not work, in any case we will discuss it with the corresponding area, not all rooms have what is mentioned. needed since we have superior rooms that do have it.

8/10 Good

Siobhan

Stayed 1 night in Mar 2024
Response from Hotel City Express Guaymas By Marriott on 31 Mar 2024
Hola Muchas gracias por dejarnos su calificacion esta es muy importante para poder mejorar nuestra calidad de servicio para todos nuestros futuros huespedes.

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Good for a overnighter
Room was ok, breakfast was very good.
Stayed 1 night in Feb 2024
Response from Erick on 15 Feb 2024
Muchas gracias por sus comentarios para nosotros es un placer atenderle.

4/10 Poor

Santiago Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room that was assigneed had the power outleets dissasembled with the cables exposed, and I have small childreen.
Stayed 1 night in Jan 2024
Response from City Express Guaymas By Marriott. on 29 Jan 2024
Hello Mr. Santiago.We apologize for what happened during your stay. We also appreciate that you have taken the time to let us know. This has already been communicated to the head of maintenance fot prompt repair. We hope you have a grat start to the week.

10/10 Excellent

Edgardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice!
Stayed 1 night in Jan 2024
Response from Edgardo on 17 Jan 2024
Muchas gracias por sus comentarios para nosotros es un placer antenderle

8/10 Good

Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was good, the beds were so so, the room was very clean and like new. There was heat and AC which it was great to have heat. The area around was convenient. The dinning in the area was alright nothing close. Most of the dining was outdoors so it was too cold.
Stayed 1 night in Jan 2024
Response from City Express By Marriott Guaymas on 16 Jan 2024
Hello, Thank you very much for choosing to stay with us, we only have a breakfast room which remains within the hotel facilities, around the hotel there is a plaza nearby which has 3 different restaurants and a cafeteria, together we work every day in Provide you with excellent service, we look forward to your visit soon.

10/10 Excellent

John M

Stayed 1 night in Dec 2023
Response from City Express Guaymas on 22 Jan 2024
Hola !! Sr. John Muchas gracias por elegir hospedarse con nosotros, esperamosn pronto su visita.

10/10 Excellent

Blas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Blas on 23 Nov 2023
Es un placer atenderle lo esperamos pronto de regreso.

10/10 Excellent

Julie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Best stay ever!!!
Our room was very clean and the bed was so comfortable! The breakfast was amazing and the staff very friendly’np
Stayed 1 night in Nov 2023
Response from Julie on 15 Nov 2023
Thank you very much for your comments, this motivates us to continue improving.

10/10 Excellent

Walt

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Walt on 8 Nov 2023
Muchas gracias por su prefetencia.

8/10 Good

Claudia, San Mateo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from Claudia on 24 Oct 2023
Muchas gracias por su prefentecia, es un gusto antenderle.

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel City Express Guaymas By Marriott on 23 Oct 2023
Hola! Gracias por elegir hospedarte con nosotros, esperemos que su estancia haya sido agradable para usted y su compañía, esperamos pronto su visita.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from Michelle on 4 Oct 2023
Muchas gracias por hospedarse con nosotros

10/10 Excellent

Alfredo

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 2 nights in Aug 2023
Response from Alfredo on 28 Aug 2023
Muchas gracias por su preferencia.

10/10 Excellent

Russ G

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and peaceful
Stayed 1 night in Aug 2023
Response from Hotel City Express Guaymas on 22 Aug 2023
Hello, thank you very much for choosing to stay with us, we look forward to your visit soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very good. The front desk attendant was very helpful and friendly. I forgot to get his name but very nice young man. The rooms were comfortable and clean.
Stayed 1 night in Aug 2023
Response from Luis on 9 Aug 2023
For us it is a pleasure to serve you thank you very much for choosing to stay with us

10/10 Excellent

JANETT

Stayed 3 nights in May 2023
Response from Hotel City Express Guaymas on 29 June 2023
Muchas gracias por dejarnos su calificación, esperamos pronto volver a tener su visita con nosotros.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation price changed upon arrival
Hotel is clean, comfortable and with a friendly staff, everything would have been perfect is they had honored the quoted price.
Stayed 1 night in Apr 2023
Response from City Express Guaymas on 3 May 2023
hello!Thank you for your comments, we would like to have a little more information about your case to be able to support you.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining in the area. Easy access off the road. Great accommodation for traveler.
Stayed 1 night in Apr 2023
Response from Joseph on 18 Apr 2023
It is a pleasure to serve you!

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel City Express Guaymas on 29 Apr 2023
Hola que tal muchas gracias por tomar tiempo para calificarnos.

10/10 Excellent

Vicente

Stayed 1 night in Mar 2023
Response from Hotel City Express on 14 Apr 2023
Hola Muchas gracias por visitarnos, esperamos verte pronto.

10/10 Excellent

Edward

Stayed 1 night in Mar 2023
Response from Edward on 30 Mar 2023
Muchas gracias por hospedarse con nosotros!

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and our check in was very easy. The hotel is very clean and modern. It is asily accessible from the highway. Will definitely stay here again!
Stayed 1 night in Feb 2023
Response from Hotel City Express Guaymas on 4 Mar 2023
Hello !!Thank you very much for choosing to stay with us, we appreciate your comments and we look forward to seeing you back.

10/10 Excellent

ENRIQUE

Stayed 1 night in Feb 2023
Response from Hotel City Express Guaymas on 6 Mar 2023
Muchas gracias por su calificación.

10/10 Excellent

Gina

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Hotel City Express Guaymas on 6 Mar 2023
Muchas gracias por su calificación, lo esperamos pronto.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great people at front desk. Clean hotel. Good breakfast
Stayed 1 night in Jan 2023
Response from Alejandro on 8 Nov 2023
thank you very much for your preference

10/10 Excellent

Araceli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice, it was very clean and the room was spacious enough for a family of 4. It didn't feel tight like other places. The beds were pretty comfortable and the breakfast was good.
Response from Araceli on 5 Jan 2023
Thank you very much for choosing us as your lodging option.

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pale breakfast. Needs improvement
Response from Anthony on 5 Jan 2023
Thank you very much for your comments, they help us a lot to improve.

8/10 Good

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Comfortable. Check in was quick and easy. Beds ok.
Stayed 1 night in Dec 2022
Response from Hotel City Express Guaymas on 22 Dec 2022
Hello, Veronica, thank you very much for sending us your comments, we hope to see you again soon.

8/10 Good

Gary, Medicine Hat

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was great. Jasmine was incredibly helpful, despite my non existent Spanish. Hotel management should be proud of her. Security is great. Really liked that you needed a key card to use the elevator. On a negative note, the bathroom had not been completely cleaned which has detracted from our otherwise positive experience
Stayed 1 night in Dec 2022
Response from Hotel City Express Guaymas on 20 Dec 2022
Hello !!!Thank you very much for your comments to our colleague, always with a magnificent attitude when serving our customers.We are very sorry about her experience regarding cleaning.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from Kevin on 28 Nov 2022
Muchas gracias por su preferencia.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern, very clean and great staff!
Stayed 1 night in Nov 2022
Response from Hi Carla on 28 Nov 2022
thank you very much for staying with us.

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff... Kevin at the front desk personally drove me to the bus station as there were no taxis at 4:30 a.m. - truly appreciated.
Stayed 1 night in Nov 2022
Response from City Express Guaymas on 24 Nov 2022
Hello!!We really appreciate your comments, we hope to see you soon.

10/10 Excellent

Jose R.

Stayed 3 nights in Nov 2022

10/10 Excellent

olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta en una area central
Stayed 2 nights in Nov 2022
Response from Olivia on 21 Nov 2022
Muchas gracias por su preferencia.

10/10 Excellent

Sergio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service on ice and water about breakfast good but need more attention
Stayed 1 night in Sep 2022
Response from Sergio on 26 Sept 2022
agradecemos sus comentarios que sin duda nos retroalimentan para mejorar.

10/10 Excellent

Daniel, Empalme

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar para descansar
Stayed 1 night in Aug 2022
Response from Hotel City Express Guaymas on 3 Sept 2022
Hola!!!Muchas gracias por sus comentarios, esperamos pronto su visita.

10/10 Excellent

Jose, Los Angeles

Stayed 2 nights in Aug 2022

8/10 Good

loreseran21

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Hola on 4 July 2022
Muchas gracias por su preferencia

10/10 Excellent

Manuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena unicación a la entrada de la ciudad muy cerca de Miramar que es la playa que fuimos a visitar por traer pequeñitos con nosotros El personal muy amable
Stayed 2 nights in May 2022
Response from City Express Guaymas on 10 June 2022
Hola buen dia, Muchas gracias por tomarse el tiempo en calificar y crear un comentario para nosotros, nos sentimos muy bien de poder ofrecerle un servicio excelente y mejorar su estancia, esperamos de nuevo su visita y que esta sea mucho mejor.

10/10 Excellent

JANETT

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Raymond, Creedmoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Clean rooms and hotel area. All was great
Stayed 2 nights in May 2022
Response from CITY EXPRESS GUAYMAS on 10 June 2022
THANK YOU VERY MUCH, FOR TAKING THE TIME TO COMMENT SOMETHING ABOUT OUR SERVICE, WE ARE GLAD TO KNOW THAT YOUR STAY WAS EXCELLENT.