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Reviews of Balcones de la Casona Hostel

2.5 out of 5
Balcones de la Casona Hostel
Vereda El Roble, Sector Playa Hermosa, Guatapé, Antioquia

Reviews

9.4

Exceptional

Rating 10 - Excellent. 10 out of 14 reviews" "
Rating 8 - Good. 3 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 0 out of 14 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
William was so helpful and happy to work with us if we needed anything. I really don't think he could be nicer :) The food was good, the rooms were clean and if anything came up that needed attention he took care of it immediately. Walking distance from town, but he would drive us in if needed. Great experience! Such a great family!!
Stayed 2 nights in Aug 2023
Response from William on 16 Aug 2023
Thank you very much for your comment!we thank you for staying with us.We hope to have you again in our Hotel.see you soon!

6/10 Okay

Marilee

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service in clean hotel
Willie, the manager, is exceptional and went out of his way to make our trip special. He drove us to his mothers restaurant for Italian food and was always available to answer questions. The location makes it an easy walk to restaurants, etc. The room was spotless, but tiny. The mattress is covered in plastic so the sheets slide off. It needs a mattress pad on top of the plastic.
Stayed 4 nights in Jul 2023
Response from William on 31 July 2023
It was a great pleasure to have you two in our Hotel. I wish your stay with us was pleasant. Looking forward to see you soon at BALCONES DE LA CASONA!

10/10 Excellent

Daniel

Stayed 1 night in Nov 2022

10/10 Excellent

KerrieAnn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
His house felt like my house
Found this place on hotels.com for a 1 night stay near La Piedra. I’m glad we chose this hostel as it felt like an Airbnb in Guatape. Oscar, the host welcomed us and said his home was our home for the night. It does have a view of the stone and the balcony was lovely to relax and to enjoy our breakfast. We got an upgrade to a larger space with 3 bedrooms for our group and it was very comfortable. We were able to walk downtown to Guatape at night / early morning to sight see and felt 100 safe in this area. Breakfast on the balcony was delicious. Had hoped for Colombian food but had to take into consideration it’s a hostel not a hotel. It was filling and very tasty. Oscar was one of 3 people my entire 1 week stay in Colombia who spoke English as he lived in the US for a bit. It was great to meet to meet him and share his home. I’m definitely recommending this place to others & hope to return one day.
Stayed 1 night in Jun 2022
Response from Oscar on 2 July 2022
Thank you very much for your comment, it was very nice to have you at my house. You're a beautiful person.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Guatape
If you are looking for a very comfortable, charming, lakeside hotel with free parking then this is the place. The beautiful walk to the city centre is only 7 minutes over the bridge. Delicious breakfast served on the terrace, free secure parking in the back, safe environment in simple decorated but efficient rooms with hot water, television, and wifi that works very well. Caring staff that made my stay enjoyable. Will be back!
Stayed 2 nights in Sep 2021
Response from Oskar. on 27 Sept 2021
Thank you very much Gabriel for your comment. It was a pleasure to have you here at the hostel. Hope you having a good time right now. Regards.

10/10 Excellent

ShinaLozano, New Mexico USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar its an incredible human being. Very polite, educated and bilingual. Its accesible to the best part of Guatape, which is at a 5 minutes walking distance. Great view to wake up in he morning and enjoy!!!! Surely we are coming back!!!!
Stayed 3 nights in Nov 2020
Response from Oskar. on 6 Dec 2020
Thank you for your comment, it is very important to us. Your stay was very pleasant and special.

10/10 Excellent

Milton Alonso

Stayed 1 night in Aug 2023
Response from William on 17 Aug 2023
Gracias por Preferirnos Sr. MiltonBalcones de la casona lo espera nuevamente!!Hasta pronto!

10/10 Excellent

JAMES AMIN

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
La mejor relación costo beneficio en Guatapé
Stayed 1 night in Mar 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación y excelente el dueño quien nos atendió en todo momento, muchas gracias por la estadía. Desde República Dominicana un saludo
Stayed 1 night in Jan 2023
Response from Oscar on 7 Jan 2023
Muchas gracias por tu calificación y comentario, fue un gusto tenerlos en esta su casa en Guatapé. Los esperamos de vuelta.

8/10 Good

Masaomi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食がとても美味しく、スタッフが親切
グアタペに滞在した時に利用しました。ここまでは、ホテルが準備してもらったタクシーを利用して、空港から来ました。まず、スタッフがとても親切です。テレビのリモコンや朝ご飯の時間など、丁寧に対応してくれました。また、部屋の前に机と椅子があり、そこで食べた朝食がとてもおいしかったです。ちょうどいい量で、娘のお気に入りでした。部屋は広くはないですが、家族４人が泊まるにはちょうどいい広さでした。金額面を考えても、いい部屋です。
Stayed 1 night in Aug 2022
Response from Oscar on 9 Aug 2022
Fue un enorme placer tenerlos con nosotros. Una hermosa familia. Les deseamos un lindo viaje.

10/10 Excellent

MARIA EUGENIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien las personas que nos atendieron muy amables, respetuosas y atentas. Prestas a cualquier petición y a solucionarla con celeridad. Un sitio tranquilo, bonito y muy cómodo
Stayed 1 night in Jan 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general todo muy bien y tranquilo
Stayed 1 night in Jan 2022

8/10 Good

Sebastian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Oskar. on 25 Dec 2021
Gracias!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excelente ubicación y relación calidad precio El ruido de los buses muy temprano
Stayed 1 night in Aug 2019