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Reviews of Vyluk Baiyun International Airport Hotel

3.5 out of 5
Vyluk Baiyun International Airport Hotel
Block C1, No 8 Xicheng Rd, Renhe, Guangzhou, Guangzhou

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 15 reviews" "
Rating 8 - Good. 5 out of 15 reviews" "
Rating 6 - Okay. 5 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.0/10

Cleanliness

6.8/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Laucira

Stayed 1 night in Oct 2023

2/10 Terrible

Nisham

Disliked: Staff & service
I didn’t give my deposit back it’s really annoying
Stayed 1 night in Jun 2023
Response from reception on 18 June 2023
Sorry for any inconvenience caused. The deposit will be refunded to your account as soon as possible

6/10 Okay

CHANG

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall speaking, the hotel is cleanness enough. But the shower condition is poor, the water is quite cold for my entire 5 minutes shower during the midnight.
Stayed 1 night in Jun 2023
Response from chen on 9 June 2023
Dear, thank you for your support and timely feedback. Xiaolai will continue to provide you with the best service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from jeffery on 11 Jan 2020
Thank you very much for choosing weilai hotel and for your recognition and support. In addition to being close to the airport, we also provide very convenient airport pick-up and drop-off services. Our receptionist will also estimate the check-in time for you and provide wake up service, ride-hailing service and baggage handling service. Buffet breakfast, lunch and dinner in the form of Chinese and western set meal, as well as night post warm meal, so that you can enjoy delicious food without going out. There is also a small leisure garden to take a walk after dinner, a well-equipped gym, leisure book bar and other rich public services. Xiao wei is looking forward to seeing you again. Have a nice trip.

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Good
Stayed 1 night in Dec 2019
Response from jeffery on 11 Jan 2020
Thank you very much for choosing weilai hotel and for your recognition and support. In addition to being close to the airport, we also provide very convenient airport pick-up and drop-off services. Our receptionist will also estimate the check-in time for you and provide wake up service, ride-hailing service and baggage handling service. Buffet breakfast, lunch and dinner in the form of Chinese and western set meal, as well as night post warm meal, so that you can enjoy delicious food without going out. There is also a small leisure garden to take a walk after dinner, a well-equipped gym, leisure book bar and other rich public services. Xiao wei is looking forward to seeing you again. Have a nice trip.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely laid out and large enough. Breakfast was good except quickly ran out of coffee. Lobby was spacious and clean. Location was so-so.
Stayed 3 nights in Nov 2019
Response from jeffery on 11 Jan 2020
Thank you very much for choosing to stay in weilai hotel and for your recognition and support to us. Xiaowei is looking forward to the guest officer's visit again. Wish you a pleasant trip

10/10 Excellent

CHAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from jeffery on 11 Jan 2020
Xiaowei is looking forward to the guest officer's visit again. Wish you a pleasant trip

6/10 Okay

jack

Travelled with family
Stayed 1 night in Nov 2019

6/10 Okay

pak yin

Liked: Cleanliness, property conditions & facilities, room comfort
It took half an hour to check in and the hotel is not busy. Because the staff do not read English.
Stayed 2 nights in Oct 2019

10/10 Excellent

Jason

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Business overnight
Hot aircon
Stayed 1 night in Sep 2019

6/10 Okay

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel, Poor Service
Hotel rooms is clean and comfortable, but the staff seems to be very poorly trained. They couldn't find my reservation, despite me showing it to them. This was eventually resolved. They did not tell me which floor my room was on, because they wanted to hurry along at the expense of being helpful. I discovered the shower was completely out of soap, and when I asked for more, the person came and handed me a dirty soap dispenser and left me to swap out the old one, rather than even offering to help. I cleaned it up in the sink, and then figured out how to remove the old one and put in the new one. Hotel itself has potential, but the staff need service training, because they seem to be a combination of lazy and incompetent (degree of each depends on the staff member).
Stayed 1 night in May 2019
Response from Maggie on 14 June 2019
亲爱的客人， 您好！感谢您下榻广州白云机场智选假日酒店！谢谢您的分享，针对您说的情形，酒店管理层很重视，立刻加强对员工的工作职责和服务意识培训与指导，作为酒店服务行业，服务意识至关重要，我们感同身受，相信您遇到的只是偶尔个例，我们也相信这偶尔个例不会再次出现，谢谢您的理解和支持。真诚期待您的再次莅临，见证我们的改进。祝您生活愉快，工作顺意！

10/10 Excellent

Seongrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
개판임
Stayed 1 night in Feb 2019

8/10 Good

DANIEL

Liked: Cleanliness, property conditions & facilities, room comfort
总体还不错，价格便宜，适合在机场转机的情况，因为都有大巴接送。如果去市区，就要走17分钟到最近的地铁站
Stayed 2 nights in Feb 2019
Response from 白云假日宾客服务部 on 22 Feb 2019
尊敬的宾客：您好！ 感谢您选择白云假日酒店与您的光临，我们会一如既往的做好并提高酒店的服务质量，期待您的再次光临。祝您生活愉快！