Lobby

Reviews of Hilton Huizhou Longmen Resort

4.5 out of 5
Hilton Huizhou Longmen Resort
Fuli Nankunshan Hot Spring, Healthy Valley, Huizhou, Guangdong

Reviews

7.8

Good

Rating 10 - Excellent. 4 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 7 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Junnan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Marcom Manager on 24 Dec 2020
尊敬的宾客,感谢您选择入住惠州龙门富力希尔顿度假酒店,希望酒店优美的度假环境以及贴心的服务为您的假期增添无限美好回忆,期待您的每一次光临!期待与您和亲友再次相聚,祝您生活愉快,天天开心!

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Hilton only in the name
The receptionist didn't understand English and completely ignored me even though I'm the one, who booked/paid for the room. Positives: stunning views from the room, very quiet, large room, comfortable bed, nice grounds overall, pool and beautifully designed hot springs that Hilton guests can use. Negatives: run down facilities (that's nothing to do with the closed ones due to regulations, I get that), rubbish laying around the grounds with some hazardous spots,hardly any Western options for breakfast(is this even Hilton?!)and even Chinese options sub-standard in quality and not worth the money(seriously,don't bother), not a single smile from any staff, no cutlery/cups/salt and pepper/sugar at breakfast so one has to self-serve for everything(are they lacking staff? how can this be an upscale hotel?Even B&Bs offer these basics already on tables!), no tea bags to choose from, only the most basic cheap drink dispensing machines, tables remaining dirty for ages with outside ones not cleaned at all after being used, people very obviously smoking inside the hotel AND inside the rooms even though the whole place is supposed to be non-smoking,NO teaspoons in the room-am I supposed to use my finger to stir my cup of tea/coffee?(only ONE tea bag/coffee sachet provided),no slippers until we asked, which is ironic because items such as disposable toothbrushes etc which are supposed to NOT be in the room according to Guangdong regulation,were there.No masks or social distancing by guests
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
I’ve stayed in many Hilton’s, Doubletrees, and Conrad’s in many countries... i’m well accustomed to the standard of services... Well designed.. well maintained... friendly and helpful staff...rooms are clean However...
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境好,早餐不错
各方面中规中矩,唯独要吐槽一下牙刷刷头质量太差了。
Stayed 1 night in Mar 2023

6/10 Okay

kwok ming

Liked: Cleanliness, property conditions & facilities
空調已設限於23度,露台門了就會停空調,晚上休息感覺較熱也沒能下調室內溫度。
Stayed 1 night in Oct 2021

10/10 Excellent

Lei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

LAI NAR LINDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
已是笫二次入住, 酒店整潔,令人感到舒暢. 只是早餐一般所以二次也没有去吃了.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
房間潮濕,就算開了冷氣空調仍是笠痴痴的感覺很不舒服舒服,另枕頭太扁,沒有承托,睡醒後有點頸痛 :(
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店清潔,員工服務一流,只是地區偏遠,很難找車,連續幾天下雨只好待在酒店,幸好餐廳東西很好吃,附近有一個大型溫泉區,很舒適好玩
Stayed 2 nights in Apr 2019
Response from Bob on 4 May 2019
感谢您对龙小希家的肯定,我们会一直保持优秀的服务与餐厅出品。很遗憾您在店期间天气不是很好,希望您有机会再来,感受一下小希家丰富的活动~

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Guest Relationship Manager on 24 Apr 2019
Thank you very much for your feedback. We will try our best to provide better services to all our guests.

8/10 Good

TAI WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
溫泉好舒服,環境清靜
Stayed 1 night in Jan 2019
Response from Bob on 14 Feb 2019
感谢您的评论。我们很高兴了解到您很享受您的住宿,并在我们酒店度过了一次愉快的时光。我们所有希尔顿的员工都对提供卓越的服务充满了热枕。每一次旅行都很重要,因而我们竭力确保我们的客人在酒店中享受到舒适的体验。如果有任何我们能够进一步提升服务品质的地方,请随时让我们知道。我们随时都愿意倾听我们宾客的心声。希望不久能再次接待您光临。

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
性价比不高
酒店位置处于龙门温泉附近,配合周边地产修的,比较偏远。设施尚可但是服务较一般,享受不到太多希尔顿会员的福利,且服务质量也一般。酒店本什么没有温泉,外边的需要但收费而且并不是硫磺泉。
Stayed 1 night in Aug 2018
Response from Jasmine Yang on 25 Sept 2018
尊敬的宾客,您好!诚挚感谢您下榻惠州龙门富力希尔顿度假酒店,并与我们分享您的入住体验。每位宾客的意见对于我们都十分重要。酒店地处龙门富力南昆山温泉养生谷内,位于广河高速永汉出口,80分钟可抵达广州市中心和白云国际机场。酒店配备366间客房及套房,其中156间可私享独立的温泉泡池体验。关于您提到的酒店服务质量,我们很感激您让我们意识到这一问题的存在,我们将进一步加强相关培训,提升服务水平。作为希尔顿会员,可根据不同的级别享受相应的丰厚礼遇。现在起至2019年1月3日期间注册参与并完成住宿,入住奢华型或度假村酒店,可赚取三倍积分。期待您再次下榻本地时,开启难忘的体验之旅。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

HOCK MING

check in 时间长,等了3个钟快5点才得到房间 没有园区温泉,要走到对面富力岭南酒店才有 早晨东西不好吃 酒店内饰一般,真的不配希尔顿称号 整体酒店900人民币价格偏高,不值这个价