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voco Guadalajara Neruda by IHG

4.0 star property
Travelers can explore the historic Basilica de Zapopan or Andares Shopping Center, then return to enjoy complimentary bicycle rentals and a 24-hour fitness center

Choose dates to view prices

Voco Guadalajara Neruda, an IHG Hotel, is near the Basilica de Zapopan, offering upscale comfort with modern conveniences. Guests can borrow bikes for free, work out in the 24-hour gym, or visit the nearby Andares Shopping Center with in-room WiFi.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$236
includes taxes & fees
6 Apr - 7 Apr

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room

View from room

Standard Room

7.6 out of 10
Good
(4 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor)

Premium Room, 1 King Bed (Mid Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (High Floor)

View from room

Premium Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Standard Room, 1 King Bed (Mid Floor) | View from room

Standard Room, 1 King Bed (Mid Floor)

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

Room, 1 Queen Bed, Mobility Accessible (Mobility, High Floor)

8.0 out of 10
Very good
(1 review)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(22 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Mid Floor)

Standard Room, 2 Queen Beds (Mid Floor)

Standard Room, 2 Queen Beds (Mid Floor)

9.2 out of 10
Wonderful
(7 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (High Floor)

Standard Room, 2 Queen Beds (High Floor) | View from room

Standard Room, 2 Queen Beds (High Floor)

9.4 out of 10
Exceptional
(19 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Located in Providencia, a neighbourhood in Guadalajara, voco Guadalajara Neruda by IHG is near the airport and near a metro station. Minerva Roundabout and Basilica de Zapopan are notable landmarks, and travellers looking to shop may want to visit Punto Sao Paulo Shopping Center and Andares Shopping Center. Looking to enjoy an event or a match? See what's going on at Telmex Auditorium or Akron Stadium. Visit our Guadalajara travel guide
Map
Av Pablo Neruda #2828, Guadalajara, JAL, 44630

What's nearby

  • Guadalajara_BosqueLosColomos_6250436_1
    Bosque Los Colomos
    10 min walk - 0.9 km
  • Midtown Jalisco
    12 min walk - 1.1 km
  • Punto Sao Paulo Shopping Center
    14 min walk - 1.2 km
  • US Consulate General Guadalajara
    4 min drive - 2.3 km
  • Guadalajara Country Club
    4 min drive - 3.5 km

Getting around

  • Plaza Patria Station
    3 min drive
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    54 min drive

Restaurants

  • Breathe
    1 min walk
  • Somaru
    3 min walk
  • Bombona2828
  • Café Barra Café
    2 min walk
  • Mascusia Providencia
    2 min walk

About this property

voco Guadalajara Neruda by IHG

Upscale hotel near Punto Sao Paulo Shopping Center
Located close to US Consulate General Guadalajara and Minerva Roundabout, voco Guadalajara Neruda by IHG provides a coffee shop/cafe, car hire on-site and a bar. Be sure to enjoy a meal at Querida Luna, the on-site restaurant. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a gym and a conference centre.
You'll also enjoy perks such as:
  • Cooked-to-order breakfast (surcharge), a free shopping centre shuttle and self-parking (surcharge)
  • An electric car charging station, bike parking and a banquet hall
  • 5 meeting rooms, a water dispenser and smoke-free property
  • Guest reviews say great things about the helpful staff
Room features
All 104 rooms have comforts, such as premium bedding and laptop-friendly workspaces, in addition to perks, such as air conditioning and free stocked minibars.
More amenities include:
  • Changing tables and free infant beds
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • 50-inch LED TVs with cable channels
  • Wardrobes/cupboards, balconies and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 300 metres
  • Free shopping centre shuttle
  • Secured, covered parking on site (MXN 80 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to noon on weekdays and 7:30 AM to noon on weekends; MXN 200 to 345 for adults and MXN 110 to 113 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Querida Luna
  • Querida Luna

Things to do

  • Bicycle storage
  • Gym

Family friendly

  • Changing table
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Conference centre (980 square foot of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Front entrance ramp
  • Hardwood flooring in room
  • Lever door handles
  • Lift (85 centimetre wide door)
  • Low-height door lock
  • Low-height view port in door
  • Magnifying mirror
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (70 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways (70 centimetre wide)

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2022
  • Eco-friendly cleaning products used
  • No plastic water bottles
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 600 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 12 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 345 for adults and MXN 110 to 113 for children
  • Covered self-parking fee: MXN 80 per day (in/out privileges)
  • Pet fee: MXN 600 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. Maximum attendees: 150
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Voco Neruda
Voco Guadalajara Neruda
voco Guadalajara Neruda by IHG Hotel
voco Guadalajara Neruda an IHG Hotel
voco Guadalajara Neruda by IHG Guadalajara
voco Guadalajara Neruda by IHG Hotel Guadalajara

Frequently asked questions

Is voco Guadalajara Neruda by IHG pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total) with a maximum weight of up to 12 kg per pet. There's a fee of MXN 600 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at voco Guadalajara Neruda by IHG?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at voco Guadalajara Neruda by IHG on 6 Apr 2026 start from AU$236, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at voco Guadalajara Neruda by IHG?

Self-parking is available for MXN 80 per day.

What time is check-in at voco Guadalajara Neruda by IHG?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at voco Guadalajara Neruda by IHG?

Checkout is at noon.

Where is voco Guadalajara Neruda by IHG located?

Located in Providencia, this hotel is 0.7 mi (1.2 km) from Punto Sao Paulo Shopping Center, and within 3 mi (5 km) of US Consulate General Guadalajara and Basilica de Zapopan. Minerva Roundabout and Andares Shopping Center are also within 3 mi (5 km). Circunvalación Country Station is 30 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

voco Guadalajara Neruda by IHG Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 411 out of 512 reviews
Rating 8 - Good. 66 out of 512 reviews
Rating 6 - Okay. 17 out of 512 reviews
Rating 4 - Poor. 4 out of 512 reviews
Rating 2 - Terrible. 14 out of 512 reviews

Reviews

Verified

8/10 Good

erika

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien habitaciones limpias y una excelente ubicación. Está en una zona con muchos restaurantes Seguro para salir a caminar y encuentras todo a pie. El único detalle es que nunca tuvimos Internet en las habitaciones.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos son muy amables
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Judith Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de front desk, amenidades, calidad de la comida.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Johjan

Disliked: Staff & service, amenities, property conditions & facilities
No respetaron mi tipo de habitación, era king y me dieron 2 camas, el aire acondicionado no servía
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Feb 2026
Verified

6/10 Okay

GUILLERMO

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice hotel, brand new, great location. The cable TV freezes constantly, its impossible to follow the news, a sport event. The restaurant / room service close too early: at 23h, there was not service at all.
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Johjan

Disliked: Cleanliness, amenities, property conditions & facilities
Mostré mi reserva que decía claramente 1 cama king y me dijeron que el sistema aleatoriamente me dió una de dos camas, el aire acondicionado no estaba en optimas condiciones.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Best location!! There are several restaurant options around the corner from the hotel that I was impressed with ( one from Spain and a sushi on top of Barra Cafe)
Stayed 4 nights in Jan 2026
Verified

2/10 Terrible

Francisco

I have stayed at this hotel several times, and I have almost always had good experiences. However, I have noticed a progressive decline in the quality of the hotel. I stayed last night, and it was a terrible experience. The hallway smelled like grilled meat the entire time, as if smoke from the restaurants was venting directly into it. The toilet flush button did not work, the sink water would not drain and became clogged, the bathroom flooded, and throughout the night there was a mechanical noise in the room that intensified and woke me up several times. This occurred in room 425. I understand the intention behind recycling key cards, but the ones we were given were scratched, worn out, and unattractive. Overall, it feels as though the hotel has significantly lowered its standards. This genuinely saddens me, as voco Guadalajara has been one of my preferred hotels to stay at in Guadalajara.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel, en extraordinaria zona de Guadalajara, restaurante fabuloso y una vista espectacular para desayunar y cenar sobre todo!!! La habitación con amenidades arriba del promedio para un hotel de su categoría!!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

PABLO

Liked: Cleanliness, amenities, property conditions & facilities
El Personal y Lobby del Piso 7 Espectacular, las habitaciones creo q pueden mejorar
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Luis

Liked: Cleanliness, amenities, property conditions & facilities
El aire acondicionado lo controlan desde recepción, lo apagan a su gusto y nos tuvieron que cambiar sin decirnos por el calor, pero después hicieron lo mismo en el segundo cuarto y entendimos que ellos nos lo apagan para cuidar energía! Pésima atención
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Marvin

Liked: Cleanliness, amenities, property conditions & facilities
Tolles, sauberes Zimmer und sehr nettes Personal
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
El hotel expelente, instalaciones excelentes, expelente servicio. El staff mas que amable y el desayuno estaba delicioso. Mega recomendado!!!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jorge atzael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No desayuné
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was perfect for our couples get away. The hotel was nice, clean, safe and centrally located to great restaurants and bars. The Hotel staff was courteous and helpful. Had breakfast at the hotel restaurant which we enjoyed. No complaints
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

CARLOS

Liked: Cleanliness, amenities, property conditions & facilities
En general la estancia es una verdadera experiencia satisfactoria. Desde el personal que nos recibe, las instalaciones y todas sus amenidades. Una opción sobresaliente en la zona de Pablo Neruda que además es bellísima. Felicidades por su esmero en todas las áreas.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
Buena ubicación, lindas vistas a la ciudad; personal amable, intalaciones limpias.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es lindo, tiene una excelente ubicación, el personal es muy amable,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La ubicación es maravillosa, las habitaciones contemporáneas e impecables, el servicio de los meseros inmejorable, la comida deliciosa. Lo que sí Sugiero moderen el uso de aroma en recepción, es demasiado fuerte que cae en lo molesto.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ana Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel encantador, bien ubicado, todo lo que necesites esta alrededor. El personal amable y servicial. Excelente opción para hospedarse en Guadalajara!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

ROLANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo Excelente
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Luis Daniel

Liked: Cleanliness, staff & service, amenities
Estancia regular, excelente vista
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Felipe

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien sobre todo la ubicacion
Stayed 2 nights in Nov 2025