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Reviews of Ramada Encore by Wyndham Guadalajara Sur

4 out of 5
Ramada Encore by Wyndham Guadalajara Sur
1710 Lopez Mateos Sur Ave, El Palomar, Tlajomulco de Zúñiga, JAL

Reviews

8.8

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 280 out of 1001 reviews" "
Rating 6 - Okay. 82 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge, Mission hills

Liked: Cleanliness, staff & service, property conditions & facilities
It’s nice place to stay
Stayed 1 night in May 2024

10/10 Excellent

Javier, Oakley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

10/10 Excellent

Juan, Redwood City

Stayed 1 night in May 2024

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was average
Stayed 5 nights in Apr 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

8/10 Good

Matthias

Stayed 2 nights in Apr 2024

10/10 Excellent

Ernesto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encore Ramada is very comfortable and at a very good location where many business and leisure places can be easily reached either walking or via a short drive.
Stayed 1 night in Mar 2024
Response from Reservaciones Encore on 10 Apr 2024
Dear guest, thank you very much for visiting us! We thank you for taking a few moments to answer our survey and we are happy that your stay was pleasant. We look forward to seeing you again! Best regards.

10/10 Excellent

Belinda, Placentia

Stayed 2 nights in Jan 2024
Response from Reservaciones Encore on 12 Mar 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

8/10 Good

Omar Gerardo, Tlajomulco de Zuniga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in. Convenient area for dinning
Stayed 1 night in Mar 2024
Response from Reservaciones Encore on 5 Mar 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta. La esperamos con gusto para una nueva fecha! Saludos cordiales.

10/10 Excellent

Victor

Stayed 3 nights in Feb 2024
Response from Reservaciones Encore on 10 Apr 2024
Apreciable huésped, muchas gracias por visitarnos! Le agradecemos por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

10/10 Excellent

Anita

Stayed 1 night in Feb 2024
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy that it super close to punto sur
Stayed 1 night in Feb 2024
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

10/10 Excellent

mallu, upland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

6/10 Okay

anyela

Stayed 2 nights in Jan 2024
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

10/10 Excellent

Hector

Stayed 2 nights in Feb 2024
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

6/10 Okay

JUAN, PERRIS

Liked: Cleanliness, property conditions & facilities
Basic...similar to any US chain hotel
Response from Reservaciones Encore on 26 Feb 2024
Dear guest, thank you very much for visiting us! Thank you for taking a few moments to answer our survey. We are working together to improve the quality of our rooms. We look forward to seeing you on a new date ! Best regards!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good ambiance. The staff is incredibke and the prices are really good. The plaza is also interesting, has a lot of businesses. Really recommend it.
Stayed 4 nights in Jan 2024
Response from Reservaciones Encore on 26 Feb 2024
Dear guest, thank you very much for visiting us! Thank you for taking a few moments to answer our survey and we are happy that your stay was pleasant. We look forward to seeing you again! Best regards.

8/10 Good

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in pretty good condition and staff is mostly willing to serve. Apart from the staff in undergoing training, all the rest was pretty good.
Stayed 2 nights in Jan 2024
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta. Estamos trabajando en conjunto para una mejor calidad de estancia. Le esperamos con gusto para una nueva fecha ! Saludos cordiales!

10/10 Excellent

RAMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alexia, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for your stay in Guadalajara! We stayed for three nights and the all the staff was always very helpful and friendly, they also offered delicious complimentary breakfast. I would definitely stay here again.
Stayed 2 nights in Dec 2023
Response from Reservaciones Encore on 26 Feb 2024
Dear guest, thank you very much for visiting us! Thank you for taking a few moments to answer our survey and we are happy that your stay was pleasant. We look forward to seeing you again! Best regards.

10/10 Excellent

Ivan

Good client service
Stayed 7 nights in Dec 2023
Response from Reservaciones Encore on 26 Feb 2024
Dear guest, thank you very much for visiting us! Thank you for taking a few moments to answer our survey and we are happy that your stay was pleasant. We look forward to seeing you again! Best regards.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Dec 2023
Response from Reservaciones Encore on 26 Feb 2024
Apreciable huésped, muchas gracias por visitarnos! Gracias por tomarse unos momentos para responder nuestra encuesta y estamos felices por que su estancia fue placentera. Le esperamos con gusto para una nueva fecha! Saludos cordiales.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 5 nights in Nov 2023

6/10 Okay

Janette

Stayed 4 nights in Nov 2023

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Current Stay on 18 Nov 2023
Apreciable Srita. Jessica , gracias por su visita y por regalarnos una evaluación!Esperamos tenerlo pronto de regreso en su casa siempre es un gusto saludarlo.Saludos cordiales!

8/10 Good

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great because it has a variety of dining options. Clean. My only feedback is I would ask that the housekeeping team be more considerate about their guest and bring down the noise level. There was a lot of loud talking across the hallway while they cleaned up some rooms,and that was pretty unpleaseant when youre trying to unwind and settle in after a long day of travel.
Stayed 1 night in Oct 2023
Response from Current Stay on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Guadalajara Sur. It is always a pleasure to receive positive feedback.

6/10 Okay

Ange, San Rafael

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel smells unpleasant, like paint, like it was recently remodeled. The color scheme felt very 80's: red, white, and black. It was not inviting or relaxing at all. The rooms and hallways were decorated with a whimsical/cartoonish astronaut/outer space theme. The lighting for the entire hotel could use an overhaul. It feels like you are in an office building. I have never stayed in a room that didn't have a closet. Instead, it had two rods sticking out of the wall where you could hang your clothes -exposed-. No drawers either, just some shelves. The air conditioning made all sorts of noises and dripped water all over the floor. When we reported the issue, we were told that as long as we kept it around 23-24 degrees Celsius (74-75 degrees Fahrenheit) the unit would work normally. We followed the instructions, and we still had a puddle of water the next day. We reported it again, and nothing got done about it. Lastly, the remote control for the TV was out of batteries. I really wanted to like this hotel, but it just didn't deliver.
Stayed 4 nights in Oct 2023
Response from Current Stay on 21 Oct 2023
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Guadalajara Sur. We are very sorry to hear that you didn’t have a great experience in our hotel our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Thank you

2/10 Terrible

Sydney

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience with staff bad service and cold water I called them to send a personal to fix it and never went we had to shower with cold water
Stayed 1 night in Oct 2023
Response from Current Stay on 24 Oct 2023
We are very sorry to hear that you didn’t have a great experience in our hotel .our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Maria Fernanda

Stayed 2 nights in Sep 2023
Response from Current Stay on 8 Nov 2023
Apreciable Srita. Maria Fernanda , gracias por su visita y por regalarnos una evaluación!Esperamos tenerlo pronto de regreso en su casa siempre es un gusto saludarlo.Saludos cordiales!

6/10 Okay

Nydia

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Current Stay on 24 Sept 2023
Apreciable Srita. Nydia , gracias por su visita y por regalarnos una evaluación!Nos esforzamos continuamente por satisfacer sus necesidades y expectativas, Esperamos tenerlo pronto de regreso en su casa. Saludos cordiales!

8/10 Good

Rudy, Oceanside

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful property been coming for years needs some updating it’s time. Things are looking worn.
Stayed 11 nights in Aug 2023
Response from Current Stay on 18 Sept 2023
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Guadalajara Sur. It is always a pleasure to receive positive feedback.I am particularly pleased that you have found excellent service. I will share your comments with our team, I am sure it will be very encouraging. Here at Encore, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future,Regards, Imelda Gonzalez Front Desk Manager

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

8/10 Good

Stephany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful. Our driver from the hotel was excellent.
Stayed 3 nights in Aug 2023
Response from Current Stay on 24 Sept 2023
Dear Ms. Stephany I am particularly pleased that you have found excellent service. I will share your comments with our team, I am sure it will be very encouraging. Here at Encore, we continually strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future,Regards,Imelda Gonzalez Front Desk Manager

10/10 Excellent

Marino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Margarita

Liked: Cleanliness, property conditions & facilities, room comfort
Service lacking a little
Our room was not ready at check in time. We requested an iron and it never came we had to call back for the iron 2 hours later.
Stayed 1 night in Aug 2023

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Hotel cleanliness was lacking. Our first room smelled very bad. When I addressed the situation they were not apologetic and I had to ask to be moved to a different room. The hotel definitely needs a deep clean.
Stayed 4 nights in Aug 2023

2/10 Terrible

HUMBERTO

Business traveller
Disliked: Staff & service
Worst service, never going back
Bad service overall, we requested the invoice and they never issued it. After I left the hotel a kept calling the lady at the front desk would answer the phone and send you automatically to a answering machine she puts you on hold and few minutes later they hag up, this happen the whole day for 2 days until I gave up. It’s so frustrating that they would never answer the call or your emails
Stayed 1 night in Jul 2023

10/10 Excellent

Karla

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Huésped on 9 July 2023
Estimado Huésped,Gracias por tomarse el tiempo de darnos su calificación sobre su experiencia en Ramada Encore by Wyndham Guadalajara Sur siempre es un gusto recibir comentarios positivos.Sus comentarios son muy importantes para nosotros en Ramada Encore nos esforzamos continuamente por satisfacer sus necesidades y expectativas le invito que no deje de venir estaremos muy contentos en volverle a recibir en un futuro. Reciba mis saludos cordiales Atentamente,Selene García MalpicaGerente General

10/10 Excellent

Cesar

Stayed 3 nights in Jun 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice atmosphere with stay and breakfast .
Stayed 2 nights in May 2023
Response from José on 19 May 2023
Thank you for your comments, we are delighted to have attended you, we look forward to your visit in the future.Sincerely;Selene García MalpicaGeneral manager

8/10 Good

Juan Pablo

Stayed 1 night in Apr 2023
Response from Juan Pablo on 19 May 2023
Querido Jua Pablo;Es un placer para Hotel Ramada Encore Guadalajara Sur, que nos haya elegido para su estancia, esperamos atenderlo en un futuro no muy lejanoSinceramenteSelene García MalpicaGerente General

2/10 Terrible

GUSTAVO

Stayed 3 nights in Apr 2023
Response from Gustavo on 19 May 2023
Apreciado Gustavo:Ha sido un placer para Hotel Ramada Encore Guadalajara Sur que nos haya elegido para su estadía, esperamos servirle en un futuro no muy lejanoReciba mis saludos cordialesSinceramenteSelene García MalpicaGerente General

10/10 Excellent

Roseira

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice, clean hotel in a safe area with plenty of dining options within walking distance. I will be back for another stay !
Stayed 1 night in Apr 2023
Response from Regards on 17 Apr 2023
Thank you for choosing to stay at Hotel Ramada Encore Guadalajara Sur, it is always a pleasure serving you.We are very happy to have met your expectations, we hope to receive you again.Thank you for your kind comments.SincerelySelene García MalpicaGeneral managerHotel Ramada Encore Guadalajara Sur

10/10 Excellent

Louis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is very good
Stayed 1 night in Apr 2023
Response from regards on 17 Apr 2023
Thank you for choosing to stay at Hotel Ramada Encore Guadalajara Sur, it is always a pleasure serving you.We are very happy to have met your expectations, we hope to receive you again.Thank you for your kind comments.SincerelySelene Garcia MalpicaGeneral managerHotel Ramada Encore Guadalajara Sur

10/10 Excellent

Saul

Travelled with family
Liked: Cleanliness, staff & service
Excelente
Stayed 2 nights in Mar 2023
Response from Regards on 17 Apr 2023
Gracias por su preferencia al hospedarse en Hotel Ramada Encore Guadalajara Sur, siempre es un placer atenderle.Estamos muy contentos por haber cumplido sus expectativas, deseamos poderle recibir nuevamente.Gracias por sus amables comentarios.SinceramenteSelene García MalpicaGerente GeneralHotel Ramada Encore Guadalajara Sur

8/10 Good

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for just a couple of nights but not cozy for long term stay
Stayed 1 night in Mar 2023
Response from Regards on 17 Apr 2023
Thank you for choosing to stay at Hotel Ramada Encore Guadalajara Sur, it is always a pleasure serving you.We are very happy to have met your expectations, we hope to receive you again.Thank you for your kind comments.SincerelySelene Garcia MalpicaGeneral managerHotel Ramada Encore Guadalajara Sur