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Hotel Santuario

2.5 star property
Travelers discover a private rooftop escape in Guadalajara where panoramic views greet them each morning before they venture out to explore local treasures.

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Hotel Santuario offers a peaceful retreat in central Guadalajara, minutes from the Expo center. Enjoy city views from the rooftop terrace and fresh coffee at the on-site cafe. Guests appreciate amenities like laundry facilities and bikes for exploring the neighborhood.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:30 PM

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

This property doesn't offer after-hours check-in

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available.

Free cots are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Santuario pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Santuario?

Hotel Santuario doesn't offer parking.

What time is check-in at Hotel Santuario?

Check-in start time: 2 PM; check-in end time: 10 PM. After-hours check-in is not available.

What time is check-out at Hotel Santuario?

Checkout is at noon.

Where is Hotel Santuario located?

Located in the heart of Guadalajara, this hotel is within a 15-minute walk of Corona Market and Guadalajara Cathedral. Guadalajara Plaza and Pantheon of Belen are also within 15 minutes. Santuario Station is only a 3-minute walk and Refugio Station is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.6

Cleanliness

7.8

Location

8.8

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 8 out of 24 reviews
Rating 8 - Good. 10 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 4 out of 24 reviews
Rating 2 - Terrible. 1 out of 24 reviews

Reviews

Verified

10/10 Excellent

Irma Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!

Excelente atención y servicio!!
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar muy céntrico, económico y acogedor. Ideal para llegar a dormir y darse un baño, y pasearse por Guadalajara.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

MERCEDES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cordialidad

Muy buena atencion en general. El propietario muy atento y servicial
Stayed 3 nights in Feb 2019
Verified

4/10 Poor

magali

tuvimos el problema de no tener agua caliente para bañarnos , hay una sola persona que hace todo;es la recepcionista,es la del aseo, es la cocinera, es la que atiendelos desperfectos del hotel ,falta mas personal para que cada uno tenga la funcion correspondiente, el desyuno ke ofrecen no esta a la hora pues la muchacha no alcanza hacer todo , no hay anucio a fuera para encontrar el hotel, es cara la tarifa para el hotel que es, ya no volveria a ese hotel le falta mucho que ofrecer.
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Victory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in Historic district

Clean, comfortable and great location!
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Vero

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
personal agradable, mal olor en la habitación (humedad) la ropa de cama no huele a limpio. el pasador para cerrar la puerta no servía
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location.... great hospitality and very flexible
Stayed 1 night in May 2018
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente ubicación y un servivio inmejorable

tiene cerca tanto el centro histórico como los servicios básicos, una cenaduría en la esquina, tiendas de conveniencia y el corredor turístico a solo dos cuadras
Stayed 8 nights in Mar 2018
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good just for sleeping. Great service from staff.

Good just for sleeping. Great service from staff.
Verified

8/10 Good

Laura

Disliked: Staff & service, property conditions & facilities
Breakfast it wasn’t good, the costumer service is poor it need a little more cleaner Nice colorful house, friendly people, the front of the hotel it doesn’t look like hotel
Verified

4/10 Poor

Dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Is it a hotel?

This is not a typical 'hotel'. A husband and wife have several rooms they rent as a hotel. The place is difficult to find - even a taxi driver could not find it. The worst part is no maid service and black sheets and one black towel that are not clean and must last for the entire stay. Also the street side room is very noisy. Also there is no AC so it can be too warm even in winter. The only good news is the couple who own the place are nice and helpful and serve a fairly good hot breakfast.
Verified

8/10 Good

jacky

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel agradable cerca de la catedral

Descanso garantizado, lugar tranquilo y el personal muy atento.
Stayed 2 nights in Mar 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

POCO SEGURO-CANCELE RESERVACION

Al llegar al domicilio indicado, me encontré con una casa, no con un hotel, la zona no parecía segura, muy sola. La casa hacienda ni siquiera tenía letrero de hotel. Hablé a Expedia y cancelé la reservación. a las 11:30 de la noche tuve que buscar otra opción. Fue una mala experiencia.
Stayed 3 nights in Mar 2018
Verified

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice central location and all amenities worked.

Although I can only speak English the staff went out of their way to help me using Google Translate. It was the first hotel i stayed in Guadalajara where the hot water in the shower actually worked! Very nice bathrooms, fast wifi and a decent bed with AC if required. This is a nice place to book if you want to wander around the central part of the city and see many markets and historic buildings.
Stayed 3 nights in Mar 2018
Verified

4/10 Poor

Carlos

Disliked: Cleanliness, property conditions & facilities, room comfort

No lo recomiendo.

La ubicación es en zona roja, las instalaciones bastantes rústicas, las camas muy viejas, las almohadas sucias.
Stayed 2 nights in Dec 2017
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente ubicación y servicio

Excelente lugar me encantó , regresaremos
Stayed 4 nights in Feb 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención!

Las instalaciones son muy bonitas y la atención por parte del dueño es excelente.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2019
Verified

8/10 Good

Erika joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018
Verified

8/10 Good

Jesus

Liked: Staff & service, room comfort
Verified

8/10 Good

Edgar Hipolito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

8/10 Good

Romeo

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2017