Terrace/patio

Reviews of Hilton Guadalajara Midtown

4.5 out of 5
Hilton Guadalajara Midtown
Av. Adolfo Lopez Mateos 2405 300, Col. Italia Providencia, Guadalajara, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 610 out of 891 reviews" "
Rating 8 - Good. 178 out of 891 reviews" "
Rating 6 - Okay. 56 out of 891 reviews" "
Rating 4 - Poor. 23 out of 891 reviews" "
Rating 2 - Terrible. 24 out of 891 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Martin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible rates ... reservation was not the correct !
Stayed 3 nights in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, and welcoming hotel.
Stayed 1 night in Apr 2024
Response from Rocío on 22 Apr 2024
Dear Ana, thank you very much for staying at Hilton GDL Midtown and for writing to us about your stay, which I am very pleased you enjoyed.For Hilton our guests are the most important thing and we will continue working to provide you with first class service and facilities.Our entire team looks forward to welcoming you back very soon.Sincerely, Rocio Lara, General Manager Assistant.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Rocío on 22 Apr 2024
First of all, I would like to thank you for taking the time to provide feedback on your recent stay. It is our top priority to make every guest feel comfortable and cared for. We are pleased to know that your stay with us was to your complete satisfaction and we look forward to welcoming you back in the very near future. Sincerely Rocio Lara, Assistant General Manager.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and friendly
Stayed 4 nights in Mar 2024
Response from Rocio on 26 Mar 2024
Dear John, thank you for taking the time to send us your comments and score. It is a pleasure for us to know that you enjoyed your stay at the property, the warmth and service of our team, the facilities, the food, everything! We look forward to welcoming you again on your next trip to Guadalajara.Sincerely, Rocio Lara, General Manager Assistant

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place!
Stayed 4 nights in Mar 2024
Response from Rocio on 26 Mar 2024
Estimada Ofelia, gracias por enviarnos tus comentarios y puntuación. Nos agrada saber que la propiedad te haya gustado asi como tu estadía fué de tu total satisfacción. Esperamos darte de nuevo la bienvenida en tu siguiente viaje a Guadalajara. Sinceramente, Rocio Lara, asistente de Gerencia General.

10/10 Excellent

Gloria Selene, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rocio on 26 Mar 2024
Estimada Gloria Selene, muchas gracias por enviarnos tu puntuación, así mismo te comento que es un gusto saber que tu estancia con nosotros la disfrutaste al 100%. Muchas gracias por confiar en nosotros y esperamos poder servirte en un futuro muy cercano nuevamente. Sinceramente, Rocio Lara, asistente de Gerencia General.

2/10 Terrible

Margarita

I feel like every time I book a hotel, with Expidia I feel like they give me the worse room I reserve two rooms, one for one night and the other one for three nights. The one I reserve for three nights the shower was broken and it was missing a night stand table.
Stayed 1 night in Feb 2024
Response from Rocio on 29 Feb 2024
Dear Margarita, thank you for sharing your comments and rating. We regret that these incidents occurred during your stay and we apologize for the inconvenience they caused you. We have passed your report to the executive team as well as to the corresponding department for follow-up and review. Your comments are always very important as they help us to make the necessary improvements so that you have a very good experience during your stay. Again I reiterate our apologies, we hope to continue having your preference and we look forward to your next trip to our city,Sincerely. Rocio Lara, Assistant General Manager.

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Rocío on 16 Feb 2024
Estimada Roxana, agradecemos el tiempo para enviarnos tu puntuación y nos encanta saber que tu experiencia en la propiedad fué muy satisfactoria. Trabajamos continuamente para que esto suceda ya que ustedes son nuestro motivo de mejoras constantes y tu estancia sea inolvidable. Esperamos recibirte nuevamente en tu próximo viaje a Guadalajara. Sinceramente, Rocio Lara, asistente de Gerencia General.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT Stay!
EXCELLENT experience for my first stay at this hotel. I have been to the center and restaurants many times, but never stayed at the hotel before. OUTSTANDING service, very quick check-in, automatic upgrade and beautiful common areas, especially the bar area. Just wonderful!
Stayed 1 night in Feb 2024
Response from Rocío on 12 Feb 2024
We appreciate the time you took to send us your score. Our purpose is to make your stay unforgettable and for you to enjoy the facilities, the food and the service of our colleagues. We look forward to welcoming you again in the very near future. Sincerely, Rocio Lara, Assistant General Manager.

10/10 Excellent

Ving, covina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very safe and convenient
Stayed 4 nights in Jan 2024
Response from Rocío on 7 Feb 2024
Dear Ving, thank you for sending us your score. We are glad to hear that your stay was a good experience and your feedback helps us to improve and provide you with the service you expect. We look forward to welcoming you in the near future. Sincerely, Rocío Lara, Assistant General Manager.

10/10 Excellent

Alberto

Stayed 3 nights in Dec 2023
Response from Rocío on 31 Jan 2024
Alberto, agradecemos el tiempo que invertiste en calificarnos y nos complace enormemente que hayas tenido una experiencia inolvidable. Esperamos nos visites en un futuro póximo.Sincermente: Rocío Lara, asistente de Gerencia General.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff member was incredibly courteous and helpful.
Stayed 2 nights in Dec 2023
Response from Rocío on 17 Jan 2024
Dear Sylvia, we appreciate the time you have taken to send us your feedback. It gives us great pleasure to know that you enjoyed your stay with us. Our goal is for our guests to have an unforgettable experience. We will continue working to make it happen. We look forward to welcoming you in the near future. Sincerely, Rocio Lara, assistant General Manager.

10/10 Excellent

Virginia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and clean hotel very safe
Stayed 1 night in Oct 2023
Response from Dulce Jaramillo on 13 Oct 2023
Dear Virginia, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Dulce Jaramillo on 18 Aug 2023
Dear JaimeThank you for taking the time to rate your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager

8/10 Good

Sylvia

Stayed 2 nights in Aug 2023
Response from Dulce Jaramillo on 5 Sept 2023
Estimada Sylvia, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestros compañeros y los alimentos. Nuestra meta es que siempre se lleve una experiencia inolvidable.Le deseamos mucho éxito y sin duda continuaremos a su servicio. Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente, Gerente General Hilton Midtown

10/10 Excellent

Ismael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location with great food and entertainment nearby. The service was great and friendly.
Stayed 2 nights in Jul 2023
Response from Hilton Midtown on 1 Aug 2023
Gracias por tus comentarios y puntuacion!:)

10/10 Excellent

Marco Antonio Santoyo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer hotel, nice lay out, the executive lounge on the seventh floor was very nice. Staff was all very helpful.
Stayed 7 nights in Jul 2023
Response from Hilton Midtown on 1 Aug 2023
Gracias por tus comentarios, te esperamos de vuelta

10/10 Excellent

Erifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved everything about this hotel, from hospitality to location and everything about this specific location.
Stayed 3 nights in Jul 2023
Response from Hilton Midtown on 1 Aug 2023
Gracias por sus comentarios y puntuación

10/10 Excellent

omar

Stayed 2 nights in Jul 2023
Response from Dulce Jaramillo on 18 Aug 2023
Estimado Omar, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Es un gusto saber que nos califica como una excelente estadía y que le encantó la ubicación en plaza Midtown. Todo el equipo de Hilton nos esforzamos para poder cumplir sus expectativas y que ustedes se sientan como en casa.Esperamos contar con su presencia nuevamente para seguir creando recuerdos inolvidables en su próxima visita a la bella ciudad de Guadalajara.Sinceramente,

6/10 Okay

Jasmin, Whittier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by check in staff and the restaurant, however the wait time for valet to bring the car was extremely long and my room was not as clean, there were coffee rings in the table of my room.
Stayed 1 night in Jul 2023
Response from Hilton Midtown on 27 July 2023
Jasmin gracias por tu puntuación, trabajaremos en las áreas de oportunidad que nos mencionas

10/10 Excellent

Ving, covina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 3 nights in Jul 2023
Response from Dulce Jaramillo on 9 Aug 2023
Dear Ving, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.

10/10 Excellent

BERTA

Stayed 2 nights in Jul 2023
Response from Dulce Jaramillo on 18 Aug 2023
Estimada Bertha, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Es un gusto saber que nos califica como una excelente estadía y que le encantó la ubicación en plaza Midtown. Todo el equipo de Hilton nos esforzamos para poder cumplir sus expectativas y que ustedes se sientan como en casa.Esperamos contar con su presencia nuevamente para seguir creando recuerdos inolvidables en su próxima visita a la bella ciudad de Guadalajara.Sinceramente,

10/10 Excellent

Celeste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s pretty much in the mall! I liked that (my pocket didn’t). Super clean and it’s very new you can tell!
Stayed 4 nights in Jul 2023
Response from Hilton Midtown on 25 July 2023
We appreciate your comments, hope to see you soon.

10/10 Excellent

Rain

Stayed 1 night in Jul 2023
Response from Dulce Jaramillo on 9 Aug 2023
Dear Rain, Thank you for taking the time rate your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.

4/10 Poor

Jaquelline

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Loved the suite, staff not so much.
Stayed 1 night in Jul 2023
Response from Hilton Midtown on 21 July 2023
Jacqueline, hubo algún caso en especial que quisieras compartirnos?Quedó atento

10/10 Excellent

agustin, laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, VIP service
Stayed 2 nights in Jul 2023
Response from Hilton Midtown on 21 July 2023
Gracias por tu puntuación Agustín!

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service overall
Stayed 4 nights in Jun 2023
Response from Hilton Midtown on 26 June 2023
Gracias por tu puntuación Jorge!Les esperamos de vuelta!

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful
Stayed 1 night in Jun 2023
Response from Dulce Jaramillo on 14 June 2023
Dear Felipe, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager

8/10 Good

Carlos

Stayed 1 night in Jun 2023
Response from Hilton Midtown on 27 July 2023
Gracias por tu puntuación

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked this property because it was clean . It was also very quiet and could sleep in late with no noise. Also there is a small mall for any shopping needs and restaurants. Only bad thing the hair dryer didn’t work and the shampoo and lotion were empty , but I had my own.
Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 14 June 2023
Dear Lucia, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 1 night in Jun 2023
Response from Dulce Jaramillo on 5 June 2023
Dear Brandon, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

4/10 Poor

Tyler

Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 5 June 2023
Dear Tyler, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager

10/10 Excellent

Octavio

Stayed 2 nights in May 2023
Response from Hilton Midtown on 26 June 2023
Octavio te agradecemos la puntuación, esperamos verte de vuelta pronto!

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best part of GDL.
Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 31 May 2023
Dear Juan,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

Sandra, Modesto

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent about this hotel. Starting with its location in between a shopping plaza. Its staff was very nice and helpful. It is very clean.
Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 31 May 2023
Dear Sandra, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

2/10 Terrible

Jose M

Stayed 2 nights in May 2023
Response from Hilton Midtown on 27 July 2023
Gracias

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Dulce Jaramillo on 22 May 2023
Dear Juan, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff de Recepción y Room Service fueron ESPECTACULARES. Muchas gracias por la actitud de solucionar cualquier problema. Gracias.
Stayed 2 nights in May 2023
Response from Dulce Jaramillo on 15 May 2023
Estimado Diego, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación y opinión sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestro staff y los alimentos . Nuestra meta es que siempre se lleve una experiencia inolvidable.Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente, Gerente General

10/10 Excellent

Jesus, Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Guadalajara
Stayed 4 nights in May 2023
Response from Dulce Jaramillo on 10 May 2023
Dear Jesus, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager Hilton Midtown

10/10 Excellent

Sergio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside a shopping center.
Stayed 1 night in May 2023
Response from Dulce Jaramillo on 9 May 2023
Dear Sergio, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager Hilton Midtown.

10/10 Excellent

Naushaba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel at a great location . Staff was great .
Stayed 2 nights in Apr 2023
Response from Dulce Jaramillo on 21 Apr 2023
Dear Naushaba, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

elvira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an outstanding stay!
Stayed 3 nights in Apr 2023
Response from Dulce Jaramillo on 21 Apr 2023
Dear Elvira, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

8/10 Good

Patricia, Chuluota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 4 nights in Apr 2023
Response from Dulce on 14 Apr 2023
Dear Patricia, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests  is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2023
Response from Dulce Jaramillo on 14 Apr 2023
Estimado Sergio, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestro staff y los alimentos . Nuestra meta es que siempre se lleve una experiencia inolvidable.Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente,

10/10 Excellent

Hilda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Response from Dulce Jaramillo on 14 Apr 2023
Dear Hilda, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Dulce Jaramillo on 14 Apr 2023
Dear Anthony, Thank you for taking the time to rate your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have everything you need here to never have to leave the immediate area of you choose not too
Stayed 4 nights in Mar 2023
Response from Dulce Jaramillo on 14 Apr 2023
Dear Ray, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,

10/10 Excellent

Niloofar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay great location and safe
Stayed 2 nights in Mar 2023
Response from Anahi Mora on 21 Mar 2023
Dear Niloofar,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests  is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,Administrative Assistant

8/10 Good

DIANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property clean excellent location and excellent architectural
Stayed 3 nights in Mar 2023
Response from Anahi Mora on 21 Mar 2023
Dear Diana,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests  is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,Administrative Assistant

10/10 Excellent

Maria Elizabeth

Stayed 4 nights in Feb 2023
Response from Dulce Jaramillo on 14 Apr 2023
Estimada Maria Elizabeth, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación y opinión sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestro staff y los alimentos . Nuestra meta es que siempre se lleve una experiencia inolvidable.Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente,