Av. Adolfo Lopez Mateos 2405 300, Col. Italia Providencia, Guadalajara, JAL
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Ana, thank you very much for staying at Hilton GDL Midtown and for writing to us about your stay, which I am very pleased you enjoyed.For Hilton our guests are the most important thing and we will continue working to provide you with first class service and facilities.Our entire team looks forward to welcoming you back very soon.Sincerely, Rocio Lara, General Manager Assistant.
First of all, I would like to thank you for taking the time to provide feedback on your recent stay. It is our top priority to make every guest feel comfortable and cared for. We are pleased to know that your stay with us was to your complete satisfaction and we look forward to welcoming you back in the very near future. Sincerely Rocio Lara, Assistant General Manager.
Dear John, thank you for taking the time to send us your comments and score. It is a pleasure for us to know that you enjoyed your stay at the property, the warmth and service of our team, the facilities, the food, everything! We look forward to welcoming you again on your next trip to Guadalajara.Sincerely, Rocio Lara, General Manager Assistant
Estimada Ofelia, gracias por enviarnos tus comentarios y puntuación. Nos agrada saber que la propiedad te haya gustado asi como tu estadía fué de tu total satisfacción. Esperamos darte de nuevo la bienvenida en tu siguiente viaje a Guadalajara. Sinceramente, Rocio Lara, asistente de Gerencia General.
Estimada Gloria Selene, muchas gracias por enviarnos tu puntuación, así mismo te comento que es un gusto saber que tu estancia con nosotros la disfrutaste al 100%. Muchas gracias por confiar en nosotros y esperamos poder servirte en un futuro muy cercano nuevamente. Sinceramente, Rocio Lara, asistente de Gerencia General.
2/10 Terrible
Margarita
29 Feb 2024
I feel like every time I book a hotel, with Expidia I feel like they give me the worse room I reserve two rooms, one for one night and the other one for three nights. The one I reserve for three nights the shower was broken and it was missing a night stand table.
Margarita
Stayed 1 night in Feb 2024
Response from Rocio on 29 Feb 2024
Dear Margarita, thank you for sharing your comments and rating. We regret that these incidents occurred during your stay and we apologize for the inconvenience they caused you. We have passed your report to the executive team as well as to the corresponding department for follow-up and review. Your comments are always very important as they help us to make the necessary improvements so that you have a very good experience during your stay. Again I reiterate our apologies, we hope to continue having your preference and we look forward to your next trip to our city,Sincerely. Rocio Lara, Assistant General Manager.
Estimada Roxana, agradecemos el tiempo para enviarnos tu puntuación y nos encanta saber que tu experiencia en la propiedad fué muy satisfactoria. Trabajamos continuamente para que esto suceda ya que ustedes son nuestro motivo de mejoras constantes y tu estancia sea inolvidable. Esperamos recibirte nuevamente en tu próximo viaje a Guadalajara. Sinceramente, Rocio Lara, asistente de Gerencia General.
EXCELLENT experience for my first stay at this hotel. I have been to the center and restaurants many times, but never stayed at the hotel before. OUTSTANDING service, very quick check-in, automatic upgrade and beautiful common areas, especially the bar area. Just wonderful!
Verified traveller
Stayed 1 night in Feb 2024
Response from Rocío on 12 Feb 2024
We appreciate the time you took to send us your score. Our purpose is to make your stay unforgettable and for you to enjoy the facilities, the food and the service of our colleagues. We look forward to welcoming you again in the very near future. Sincerely, Rocio Lara, Assistant General Manager.
Dear Ving, thank you for sending us your score. We are glad to hear that your stay was a good experience and your feedback helps us to improve and provide you with the service you expect. We look forward to welcoming you in the near future. Sincerely, Rocío Lara, Assistant General Manager.
10/10 Excellent
Alberto
31 Dec 2023
Alberto
Stayed 3 nights in Dec 2023
Response from Rocío on 31 Jan 2024
Alberto, agradecemos el tiempo que invertiste en calificarnos y nos complace enormemente que hayas tenido una experiencia inolvidable. Esperamos nos visites en un futuro póximo.Sincermente: Rocío Lara, asistente de Gerencia General.
Every single staff member was incredibly courteous and helpful.
Sylvia
Stayed 2 nights in Dec 2023
Response from Rocío on 17 Jan 2024
Dear Sylvia, we appreciate the time you have taken to send us your feedback. It gives us great pleasure to know that you enjoyed your stay with us. Our goal is for our guests to have an unforgettable experience. We will continue working to make it happen. We look forward to welcoming you in the near future. Sincerely, Rocio Lara, assistant General Manager.
10/10 Excellent
Virginia
Travelled with family, Travelled with family and small children
Dear Virginia, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely
Dear JaimeThank you for taking the time to rate your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager
8/10 Good
Sylvia
11 Aug 2023
Sylvia
Stayed 2 nights in Aug 2023
Response from Dulce Jaramillo on 5 Sept 2023
Estimada Sylvia, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestros compañeros y los alimentos. Nuestra meta es que siempre se lleve una experiencia inolvidable.Le deseamos mucho éxito y sin duda continuaremos a su servicio. Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente, Gerente General Hilton Midtown
10/10 Excellent
Ismael
Travelled with family, Travelled with family and small children
loved everything about this hotel, from hospitality to location and everything about this specific location.
Erifer
Stayed 3 nights in Jul 2023
Response from Hilton Midtown on 1 Aug 2023
Gracias por sus comentarios y puntuación
10/10 Excellent
omar
28 July 2023
omar
Stayed 2 nights in Jul 2023
Response from Dulce Jaramillo on 18 Aug 2023
Estimado Omar, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Es un gusto saber que nos califica como una excelente estadía y que le encantó la ubicación en plaza Midtown. Todo el equipo de Hilton nos esforzamos para poder cumplir sus expectativas y que ustedes se sientan como en casa.Esperamos contar con su presencia nuevamente para seguir creando recuerdos inolvidables en su próxima visita a la bella ciudad de Guadalajara.Sinceramente,
Great service by check in staff and the restaurant, however the wait time for valet to bring the car was extremely long and my room was not as clean, there were coffee rings in the table of my room.
Jasmin
Stayed 1 night in Jul 2023
Response from Hilton Midtown on 27 July 2023
Jasmin gracias por tu puntuación, trabajaremos en las áreas de oportunidad que nos mencionas
Dear Ving, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.
10/10 Excellent
BERTA
25 July 2023
BERTA
Stayed 2 nights in Jul 2023
Response from Dulce Jaramillo on 18 Aug 2023
Estimada Bertha, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Es un gusto saber que nos califica como una excelente estadía y que le encantó la ubicación en plaza Midtown. Todo el equipo de Hilton nos esforzamos para poder cumplir sus expectativas y que ustedes se sientan como en casa.Esperamos contar con su presencia nuevamente para seguir creando recuerdos inolvidables en su próxima visita a la bella ciudad de Guadalajara.Sinceramente,
10/10 Excellent
Celeste
Travelled with family, Travelled with family and small children
It’s pretty much in the mall! I liked that (my pocket didn’t). Super clean and it’s very new you can tell!
Celeste
Stayed 4 nights in Jul 2023
Response from Hilton Midtown on 25 July 2023
We appreciate your comments, hope to see you soon.
10/10 Excellent
Rain
20 July 2023
Rain
Stayed 1 night in Jul 2023
Response from Dulce Jaramillo on 9 Aug 2023
Dear Rain, Thank you for taking the time rate your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.
Dear Felipe, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager
I liked this property because it was clean . It was also very quiet and could sleep in late with no noise. Also there is a small mall for any shopping needs and restaurants. Only bad thing the hair dryer didn’t work and the shampoo and lotion were empty , but I had my own.
Lucia
Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 14 June 2023
Dear Lucia, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager
Dear Brandon, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
4/10 Poor
Tyler
3 June 2023
Tyler
Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 5 June 2023
Dear Tyler, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager
10/10 Excellent
Octavio
1 June 2023
Octavio
Stayed 2 nights in May 2023
Response from Hilton Midtown on 26 June 2023
Octavio te agradecemos la puntuación, esperamos verte de vuelta pronto!
10/10 Excellent
Juan
Travelled with family, Travelled with family and small children, Travelled with partner
Dear Juan,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Everything was excellent about this hotel. Starting with its location in between a shopping plaza. Its staff was very nice and helpful. It is very clean.
Sandra
Stayed 3 nights in May 2023
Response from Dulce Jaramillo on 31 May 2023
Dear Sandra, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Dear Juan, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
El staff de Recepción y Room Service fueron ESPECTACULARES. Muchas gracias por la actitud de solucionar cualquier problema. Gracias.
Diego
Stayed 2 nights in May 2023
Response from Dulce Jaramillo on 15 May 2023
Estimado Diego, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación y opinión sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestro staff y los alimentos . Nuestra meta es que siempre se lleve una experiencia inolvidable.Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente, Gerente General
Dear Jesus, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager Hilton Midtown
Dear Sergio, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely, General Manager Hilton Midtown.
Beautiful hotel at a great location . Staff was great .
Naushaba
Stayed 2 nights in Apr 2023
Response from Dulce Jaramillo on 21 Apr 2023
Dear Naushaba, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Dear Elvira, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Dear Patricia, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Estimado Sergio, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestro staff y los alimentos . Nuestra meta es que siempre se lleve una experiencia inolvidable.Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente,
Dear Hilda, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Dear Anthony, Thank you for taking the time to rate your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
You have everything you need here to never have to leave the immediate area of you choose not too
Ray
Stayed 4 nights in Mar 2023
Response from Dulce Jaramillo on 14 Apr 2023
Dear Ray, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,
Dear Niloofar,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,Administrative Assistant
property clean excellent location and excellent architectural
DIANA
Stayed 3 nights in Mar 2023
Response from Anahi Mora on 21 Mar 2023
Dear Diana,Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased to know that your visit was pleasant, enjoy our facilities and consider the staff amazing, for us the satisfaction of our guests is something we take very seriously.We hope your travels bring you back once more to Guadalajara, Jalisco and we would be more than happy to count on your presence for your next stay.Sincerely,Administrative Assistant
10/10 Excellent
Maria Elizabeth
2 Mar 2023
Maria Elizabeth
Stayed 4 nights in Feb 2023
Response from Dulce Jaramillo on 14 Apr 2023
Estimada Maria Elizabeth, Antes que nada, agradecerle el tiempo que tomó en darnos la calificación y opinión sobre su estancia con nosotros. Nos da gusto saber que fue una buena estancia y le agradó todo en general, como la ubicación, instalaciones, el servicio de nuestro staff y los alimentos . Nuestra meta es que siempre se lleve una experiencia inolvidable.Esperamos verle nuevamente en su próximo viaje a la Ciudad de Guadalajara.Sinceramente,