Grove Hill Hotels, Auburn

"Room was clean."

"Yes everything was fabulous "

"It was a great space and in a great location!"

"Nice "

"The room was beautiful, and the staff was extremely helpful. Especially given the fact that Expedia charged me for a room, but never sent my reservation to the hotel. I ended up standing in the lobby for 45 minutes trying to get in touch with an actual human being on the phone to explain the situation. When I finally got in touch with someone they were attempting to make me pay for another room or stay at a less expensive hotel even though I already paid for a reservation and my card had been charged. The representative at the front desk handled this situation well but I’m very disappointed in the way Expedia handled the situation. Attempting to book an Expedia gold member at another, less expensive hotel, and charge them for it is unacceptable. "

"Staff was courteous and helpful."

"Yes"

"Clean room good breakfast helpful staff"

"The property and room were beautifully decorated. Staff were all very friendly and helpful. Rooms were very clean and well appointed, with a couple of exceptions. The lighting in the room was extremely dark, and the bathroom had no hooks and almost no countertop space. But otherwise the room was excellent! We enjoyed our stay and will stay there again! "