On the beach, white sand, snorkelling
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Reviews of Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort
Gros Islet, Gros Islet

Reviews

8.2

Very good

Rating 10 - Excellent. 372 out of 747 reviews" "
Rating 8 - Good. 191 out of 747 reviews" "
Rating 6 - Okay. 97 out of 747 reviews" "
Rating 4 - Poor. 45 out of 747 reviews" "
Rating 2 - Terrible. 42 out of 747 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful and the staff were extremely friendly. The two main pool areas are really nice. The Hideaway only pool is really cool. We did the Diamond Club and the pool for that one is so-s0 but it is nice and secluded. Speaking of the Diamond Club, my GF and I believe it was worth it. Our butlers were Darnell and Kaysha and they were both extremely friendly. They take care of all your reservations, anything needed in or with your room, and they even will bring you drinks/food while you are lounging by the pool or beach. The Diamond Club gives you access to the Grazie restaurant for breakfast and lunch too. We enjoyed the laid-back atmosphere and the resort never seemed overcrowded. The nightly entertainment was enjoyable every evening. The individuals selling items on the beach and selling excursions were never pushy. A simple no thanks and they were on their way. The view from our room was incredible. I would say if you can afford it, go for room 5501. I believe all rooms on 2nd floor or higher probably have an ocean view. It appeared on the ground floor rooms were swimouts, but probably sacrificed ocean view. My GF and I are not foodies so take this with a grain of salt, but we really enjoyed the food. Almost every fish we tried was really good, even in the buffet. The portion size at Calypso seemed extremely small but you can order more than one dish I believe. Zen was a fun experience which is the hibatchi grill. Drinks were decent.
Stayed 6 nights in Apr 2024

2/10 Terrible

Luke

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Apr 2024

6/10 Okay

harshad

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable stay at the Royalton, St. Lucia. I stayed for five nights during April 2024. If choosing to stay at this property it is definitely worth to purchase the Diamond club option. I had Butlers, Benjamin and Marlon and they catered to our every need. They were amazing! The nightly entertainment was also good. The only drawback is that their food could be much improved it lacked flavor and they could add more cultural variety dishes to their buffet. The best specialty restaurant was the steakhouse.
Stayed 4 nights in Apr 2024

8/10 Good

Brittney

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dining options were amazing, wish their was more night time activities .
Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic week away with family. First time in Caribbean and this was a perfect place to go. Food was fantastic and as expected for a resort of this type. Would recommend Diamon Club for the private pool area and beach though didn’t find the butlers overly attentive though we didn’t press them to do things for us repeatedly as it didn’t feel right. Would return and would highly recommend.
Stayed 7 nights in Apr 2024

10/10 Excellent

Walter Edward

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Mar 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

2/10 Terrible

Hosea

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a luxury experience. This is a worn property and not as advertised. For beginners, we were charged an additional 1k upon arrival for a second guest. Our toilet ran all night and maintenance never came to check it out although we asked several times. The AC had a mind of its own and it got extremely hot and stuffy at night. For the price you would think water activities would be included however they were al la carte. The stinch of sewage lingers by the steps near the food hall. The swim out pool wasn't clean when we arrived nor at all throughout our 5 day stay. We paid for early check in and the room wasn't ready for another few hours. Food was just okay. The steakhouse was the best however they couldn't get medium well right. The spa is not worth the money and is extremely over priced. Not worth the money paid. The entertainment was not reflective of what we paid for. Don't waste your money!
Stayed 4 nights in Mar 2024

6/10 Okay

Heather Mae

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property and grounds were beautiful. Staff was nice but seemed very rehearsed/ fake. The food was very average. Even the restaurants. For the price i think there are better options on the island
Stayed 4 nights in Mar 2024

8/10 Good

Donna Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. From grounds keepers to our butler, kind, patient and helpful. The food is ok. There was a great mix of local food and traditional food. The entertainment was not so good. The stay is pricey but we had an amazing time with great people.
Stayed 4 nights in Mar 2024

6/10 Okay

kathleen

Liked: Cleanliness, property conditions & facilities
The staff is generally very friendly and try hard. Especially our butlers. Unfortunately they don’t seem to have management support . No ice at several bars. No limes , lemons or oranges anywhere on property for four days. Only plastic at the “ martini bar” unless you arrived early . We were all inclusive but when we tried to order up scale wines at a surcharge the wines were usually not available because management had not updated the list . Watersports closes at 3:00 pm ! And they don’t take reservations. On several days the music at the big pool abd beach was so loud and the content so rude and sexually offensive people left the beach and/or complained. So loud and rude a member of our group had to drop a zoom call they were taking in the room on the 4th floor !
Stayed 7 nights in Mar 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. It's disappointing to hear that our service fell short of your expectations.We appreciate you bringing these concerns to our attention, and rest assured, we will address them with our management team to ensure improvements are made. Your feedback is invaluable to us as we strive to provide exceptional experiences for all our guests.Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to delivering a superior guest experience.Regards

10/10 Excellent

Syeeda, Springfield

Stayed 4 nights in Mar 2024

10/10 Excellent

JULIET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was at the Diamond Club of resort awesome service We had 24 hour room service ( although u did not beed it with all the dining options) as well as access to Butler services for 12 hours a day I had team Kurtney and Reana and they where fantastic — I came to celebrate my birthday and everyone and every body here was fantastic— will definitely come again
Stayed 4 nights in Mar 2024
Response from OCM on 18 Mar 2024
Dear Juliet,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 Poor

Sara Emilia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel and room were very nice. Food was good and the drinks were good . Most of the staff is extremely unfriendly and most seem they want to do their jobs let alone make your visit enjoyable. Won’t be revisiting because of the unfriendly staff
Stayed 4 nights in Mar 2024
Response from OCM on 18 Mar 2024
Dear Sara Emilia ,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is flawless, rooms are perfect, beautiful beach and pools, The beach can get loud from pool activities weather it’s the pool party, foam party etc can be hard to relax A la carte dining is great so is the tepenacki & steak restaurant, Italian is atrocious and tex Mexicans much better, Hotel in general is great but if evening dining is important to you like it was us there isn’t many great options
Stayed 7 nights in Mar 2024
Response from OCM on 18 Mar 2024
Dear TimThank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 Good

Lois

Stayed 3 nights in Mar 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Feb 2024
Response from OCM on 12 Mar 2024
Dear Louise,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

6/10 Okay

Kizzie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property never sent my final receipt for my stay EVEN AFTER I called and requested. My credit card was showing pending unauthorized charges.
Stayed 4 nights in Feb 2024
Response from OCM on 6 Mar 2024
Dear Kizzie,Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you experienced during your stay. We understand the importance of promptly providing a final receipt and ensuring a smooth check-out process.We take your concerns seriously, and we are currently investigating the issue to identify the root cause and prevent it from happening in the future. Please be assured that unauthorized charges are not tolerated, and we are working diligently to address and rectify this situation promptly.To assist you further and resolve the pending charges on your credit card, we kindly request that you reach out to our customer service team. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.Once again, we apologize for any frustration this may have caused and appreciate your patience as we work to address and resolve these issues. We value your feedback, and it helps us improve our services for all our guests.Thank you for your understanding.Royalton St. Lucia Management Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It wax a great experience. How I had a terrible experience with the security.
Stayed 3 nights in Feb 2024
Response from OCM on 29 Feb 2024
Dear Kevin,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

8/10 Good

Dorian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views were beautiful
Stayed 4 nights in Feb 2024
Response from OCM on 4 Mar 2024
Dear Dorian,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Chareka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property to have a milestone celebration! Customer service was amazing. Thank you Daniel (F&B Director) Chef Kenneth, Sam from the avibe Team, Bartenders: Antionio, Johnny, and Jefferson, and Server Ava for making my birthday an unforgetable one! The Views were breathtaking. Food and beverage service was fantastic. We lived in the pool and ocean the whole time there. I will be returning to this property for sure!
Stayed 4 nights in Feb 2024
Response from OCM on 29 Feb 2024
Dear Chareka,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Nathaniel J

Stayed 4 nights in Feb 2024
Response from RSL on 3 Apr 2024
Dear Valued Guest, Thank you for rating your experience and we hope to welcome you back again. Regards

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely perfect. My wife and I have been to several all inclusives and this one is at the top of the list. The staff are welcoming and accomodating. The food was excellent at every restaurant. The entertainment is great! We have no complaints. We usually don't stay at the same resort more than once, but we will be back here.
Stayed 6 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear David,Thank you for making Royalton St. Lucia your resort of choice and for sharing your experience with us.We are delighted to read the highlights of your enjoyment of the holiday provided to you and will ensure your commendations are shared with everyone, especially Ike who was instrumental in this success.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we eagerly await your return.Kindest Regards,Royalton St. Lucia,Management Team.

8/10 Good

Jeffrey Allan, Dakota Dunes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and grounds. Beach was a little small (by our standards). Staff was mostly just OK. No one really wowed us. Restaurants had good food but the buffet (which we only at at once) was just OK. The ride to the resort from the airport was brutal….2 hours!
Stayed 10 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Jeffrey Allan,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I have never stayed at an all-inclusive resort before, and we thought we would try this one. This all-inclusive resort was a fantastic stay for my wife and me. The rooms were clean, very comfortable and well lit (We stayed at the Diamond Club portion.) We can't say enough about the staff. They were very friendly, helpful and courteous at all times. The food at the restaurants were very nice and the bars had a good selection of house drinks. We had quite a choice of activities to choose from (the spa massages were great) and the resort offered musical entertainment for all every night in the courtyard. If you do book a package here, I would opt for the bus service from the airport to the resort. True it is $120/person - but renting a car is more expensive (you do need insurance and an international driver's license) and unless you are comfortable driving on the left side of the road, on the right side of the car, traveling 1.5 hours on hilly, pot-holed roads, with erratic, fast local drivers - take my advice - take the bus service! We would book this place again, but longer (stayed 5 nights) and we would do more activities.
Stayed 5 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Joseph,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 Terrible

Benedicta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OCM on 29 Feb 2024
Dear Benedicta,Thank you for choosing Royalton St. Lucia as your resort and for sharing your experience with us.We are truly regretful to learn that we were unable to provide you with the flawless holiday experience that we aim to provide to all of our guests. Nevertheless, we have taken detailed notes of your comments, concerns, and recommendations, and have shared them with our management team for further review as we are committed to the continued improvement of every aspect of our guest vacations. We were humbled to have had you as our guest, and we hope to have the pleasure of welcoming you back to our shores for an improved holiday experience.Kind Regards,Royalton St. Lucia,Management Team.

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a beautiful resort the staff were friendly and super helpful our butlers Nelson and Kurtney were great they made sure our trip was fabulous
Stayed 3 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Darryl,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

4/10 Poor

santo, wheaton

Liked: Amenities
Bad food . Rude employees
Stayed 9 nights in Feb 2024
Response from OCM on 20 Feb 2024
Dear Santo,Thank you for choosing our resort and for sharing your experience with us.It is truly disheartening to learn that your recent visit was not an enjoyable one as our aim is always to provide enjoyable and memorable experiences to each of our valued guests. We assure you this is in no way the holiday we hoped for you nor is it a true reflection of our resort and brand. We extend our sincerest apology for any inconvenience or inconsistent service you might have encountered.We have taken detailed notes of all the comments and concerns you shared with us and have communicated them to our management team for further review and to identify areas where we can improve. We apologize again for any inconvenience caused.We would love to have the opportunity to make it up to you and provide you with an exceptional experience on your next visit.Thank you for choosing our resort, and we hope to have the pleasure of hosting you again soon.Kindest Regards,Royalton St. Lucia,Management Team.

6/10 Okay

Negar

Liked: Staff & service
Overall it’s three star at best; dated facility and very very very dated entertainment. It’s like this place is stuck in a 1989 time capsule. Only saving grace is the water and beach and the hotel has nothing to do with it other than the fact that it’s on this piece of land For these prices, it’s just very subpar
Stayed 7 nights in Dec 2023
Response from OCM on 11 Feb 2024
Dear Negar,Thank you for sharing your thoughts on your recent stay. We apologize for falling short of your expectations and appreciate your feedback.We acknowledge your concerns about the dated facility and entertainment. Rest assured, we are committed to making updates to enhance our guests' experience.While we cannot claim credit for the natural beauty, we value your feedback and will work to complement it with improved amenities and entertainment options.Your comments are invaluable, and we hope you'll give us another chance to showcase our improvements in the future.Thank you for choosing us, and we look forward to the opportunity to exceed your expectations.Best regards,Management TeamRoyalton St. Lucia

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. The resort upgraded our room when we arrived to a beautiful top floor suite with a large hottub, two balconies and two bathrooms. Its was incredible. The food was also fantastic and all the staff were great. Royalton will be a go to for us when booking in the future.
Stayed 4 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Monika,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many dining options right on the resort. The beach was wonderful, and the main pool was great. The different activities and entertainment throughout each day were fun. The best part was dining at Zen and the chef making it a fun dining experience. The food at all the restaurants was delicious.
Stayed 5 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Andrew,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was so amazing! Staff was excellent, namely every room service call was answered accordingly. Amazing honeymoon experience. The beach access was awesome. Pools were clean. Many things to do around the resort from fitness classes to beach dinner.
Stayed 5 nights in Jan 2024
Response from OCM on 7 Feb 2024
Dear Harvey,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 Terrible

Jamila

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful! Worst accommodations-the staff,food, drinks and location were horrible.Prepare yourself for a 2hr rollercoaster ride from the airport which you have to find your own transportation for and pay 150.00 minimum to arrive to this horrible hotel.You will have motion sickness throughout the whole ride to the hotel and once you arrive you receive an annoyed and fake welcome.You are exhausted, sick and tired when you arrive so prepare yourself for the disgusting smell of MOLD & MILDEW when you open your door to your room.The disgusting MOLD smell smacks you in the face and is embedded in the sheets, bedding,pillows and sofa.Since you are already sick from the ride now you are sick from the MOLD smell but, you are starving so let’s order room service-get ready to wait for at least an hour and than receive cold and bland tasting food.Between the smell, bad food maybe we can take a dip in our swim up pool-water was freezing bc there was no sun on our side of the pool and there was no pool heater either-no one used their pool.We paid extra for this and the water level was so low the whole time so the filter made noise all night long and was never used,plus with all the cracked tiles I didn’t want to cut my toes-it was a waste of money! Due to the MOLD smell, we complained the whole time bc I made it a point to tell every employee and manager about it and all they did was cover it up with an air freshener spray twice.We were their for 7 long days! Horrible,disgusting and terrible -
Stayed 7 nights in Dec 2023
Response from OCM on 7 Feb 2024
Dear Jamila,We sincerely apologize for the numerous challenges you faced during your stay with us. It is disheartening to hear that your experience fell far short of our standards, and we appreciate you bringing these issues to our attention.We deeply regret the inconvenience caused by the transportation and the condition of your room. The long ride and moldy odor are not reflective of the experience we aim to provide. Your feedback regarding the room cleanliness and maintenance has been shared with our housekeeping and maintenance teams for immediate attention.We also apologize for the delays and quality issues with room service. This is not the level of service we aspire to offer, and your experience will be thoroughly reviewed to prevent similar occurrences in the future.The concerns raised about the swim-up pool are alarming, and we will investigate this matter urgently. Your feedback regarding the pool conditions, including the water temperature and cleanliness, will be addressed to ensure a more enjoyable experience for our guests.We understand the importance of communication, and we are disheartened to hear that your complaints were not effectively addressed during your stay. We will review our processes to ensure that guest concerns are promptly and appropriately handled.Please be assured that your feedback is taken seriously, and we are committed to making the necessary improvements. We would appreciate the opportunity to discuss your experience further. If you could provide additional details, including your reservation information, it would assist us in investigating these issues thoroughly.Once again, we apologize for the inconveniences you faced, and we hope to have the chance to regain your trust in the future.Kind regards,Royalton St. LuciaManagement Team.

8/10 Good

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at the St.Lucia Royalton. The staff was great the service was great and the facility was neat. My only complaint is my booking for the hibachi restaurant (I was late so it was my fault) I felt they could have tried to accommodate me with that. But all in all great entertainment and close to everything. Taxi prices are expensive try and ask a local by the beach for rides if you’re trying to save money.
Response from OCM on 17 Jan 2024
Dear Ashley,Thank you for making Royalton St. Lucia your home away from home and for taking the time to share your experience with us. We are delighted to learn that your holiday experience was thoroughly enjoyed.It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards,Royalton St. Lucia, Management Team.

8/10 Good

Zuzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dea Zuzanna,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

10/10 Excellent

Jessica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and welcoming. Food was great. Beach was nice.
Stayed 6 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dear Jessica, Thank you immensely for sharing such a glowing review! We're thrilled to hear that you had the best experience at our hotel. Your kind words about our helpful and friendly staff, amazing food, and stunning beach mean the world to us.We're delighted to have exceeded your expectations, and your recommendation is the highest compliment we could receive. We look forward to the pleasure of welcoming you back for another exceptional stay!Warmest Regards,Royalton St. Lucia,Management Team.

6/10 Okay

Isaac Dewater

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dear Isaac Dewater ,Thank you for making Royalton St. Lucia your resort of choice and for sharing your experience with us.It is disheartening to learn that some aspects of your experience did not meet your expectations. We genuinely hope to have the opportunity to welcome you back, providing you with the exceptional experience you deserve.Warm Regards,Royalton St. Lucia,Management Team.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8 out of 10 - good value
Pretty good all round ... and a hundred times better than Coconut Bay - we transferred to The Royalton after only one night! Rooms are great, food not bad (as you'd expect for an all-inclusive venue and service very good. Pools, beach, gym etc all very good. Lots of very good restaurants nearby if you fancy a change. I'd rate this place 8 out of 10 all round.
Stayed 7 nights in Jan 2024
Response from OCM on 17 Jan 2024
Dear David,Thank you for making Royalton St. Lucia your home away from home and for sharing your experience with us.Your highlights of our palatable cuisine and the overall holiday provided are greatly appreciated and we will ensure your high praises are shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we eagerly await your return.Kindest Regards,Royalton St. Lucia,Management Team.

8/10 Good

Franco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great with grey areas.
Great stay overall as St Lucia is a wonderful place. The hotel facilities are super and the all inclusive has worked well. However there are some improvements needed. Our suite was not fully ready at our arrival. It smelled mouldy, and this was apparently an unusual problem. The sushi restaurant was inferior to supermarkets sushi. Otherwise, we had a wonderful tour of the island, the buffet was super with chefs preparing on order.
Stayed 7 nights in Dec 2023
Response from OCM on 9 Jan 2024
Dear Franco,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room air con did not work on arrival (took the hotel 3 days to fix it and numerous visits to the reception!), mini bar door was hanging off, room service food was bad quality. Hotel overall was looking very tired. Some of the hotel staff were very friendly and helpful, however they were let down by other hotel staff who were rude and not very helpful. NYE celebration events were disorganised and gala event food poor. Overall would rate this hotel an average 3 star (certainly not a 4 star).
Stayed 5 nights in Dec 2023
Response from OCM on 17 Jan 2024
Dear Mark,Thank you for taking the time to share your feedback with us. We sincerely appreciate your insights. Your comments about the room issues, maintenance concerns, and the overall experience are valuable, and we take them seriously.We understand the importance of maintaining a high standard, and I want to assure you that your feedback will be shared with our team for immediate attention and improvement. We are committed to addressing these issues to enhance the overall guest experience.We truly value your honesty, and it's through feedback like yours that we can identify areas for growth. Your satisfaction is our priority. and I'm sorry that we fell short of your expectations. We hope you give us another chance in the future to provide a better and more enjoyable experience. Thank you again for your feedback.Warmest Regards,Royalton St. Lucia,Management Team.

2/10 Terrible

Dushyantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was not planning to write a review, but since you emailed me a few times, I am writing this. Royalton at Saint Lucia is a beautiful property. However, we found some serious problems with the way it was run. Here is the list of very serious issues we noticed while we were there for 5 days. 1. The men who work there have not been given training on being respectful to ladies and young women. Lewd comments and innuendos constantly harassed my two daughters. For example, my 18-year-old was asked to go to a street party. It happened at least 4-5 times, and at the time I was leaving, I complained to the staff at the front office. This is not one isolated bad actor, but there is a pattern of inappropriate behavior. 2. The dress code was, at times, overused at the restaurants. 3. The choice of food and varieties was very limited. 4. The meal options and proportions in some restaurants were pathetic. 5. The wine selection was really bad, and they ran out of white wine. The red wine was stored badly, so the bottles we paid for tasted like vinegar when opened. 6. Very few people in the resort were trained to welcome the guests and smile. 7. There were a few people who were good. The servers at the steakhouse and hibachi were good. The bartenders in the bar at the main building were nice. 8. For room service, you need to call a few times to get a response. Even then, you had to wait a long time for whatever it was you needed. Of all these issues, the most concerning is the first o
Stayed 5 nights in Dec 2023
Response from OCM on 9 Jan 2024
Dear Dushyantha,Thank you for choosing Royalton St. Lucia for your recent visit.Our team is grateful for your visit, however, it is regrettable to learn that we did not exceed your expectations throughout your trip.We wish to apologize for any inconveniences you may have experienced during your stay. Your willingness to share your thoughts is very much appreciated. Our team is committed to providing our guests with the highest quality services and facilities and we sincerely regret if you felt like we fell short of our goal in this instance. Although our resort team takes all the necessary steps to ensure that our guests are assisted should a concern arise during their stay, we will also be sharing your comments with the respective managers for further review as we are continuously making improvements to better our service for our guests.We sincerely hope that you will allow us the opportunity to regain your trust on a future visit with us. You can also reach out to our Post Travel Specialist should you have any lingering concerns.Regards,Royalton St. LuciaManagement Team.

10/10 Excellent

RAJEEV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from OCM on 29 Dec 2023
Dear RAJEEV,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Delhia

Stayed 5 nights in Dec 2023
Response from OCM on 31 Jan 2024
Dear Dehhia,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

10/10 Excellent

David Karl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing! Justin, Maria, Sonny, Daryl and so so many more made me feel welcome. Do the tours and use their network of people, you can learn so much from them. The island and food was amazing and other tourists I met were cool. Definitely coming back.
Stayed 9 nights in Dec 2023
Response from OCM on 22 Dec 2023
Dear David Karl,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

6/10 Okay

Marat

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Resort is spacious and the beach is nice but staff service is poor considering the price level. Reception ignores requests for service. Kids club, though stocked well with toys, staff there doesn’t entertain kids, just leaves them running around on their own. Resort was constantly out of towels by the pools, out of soap in public bathrooms, out of straws or paper cups at coffee shop, out of matches for cigars, so this guest ran out of patience. Recommend looking elsewhere if you want a smoother worry-free experience.
Stayed 7 nights in Dec 2023
Response from OCM on 22 Dec 2023
Dear Marat,We are grateful that you chose our resort and took the time to share your feedback with us.Your kind words about the hospitality of our hosts. However, we understand that we may have fallen short of your expectations during your stay, and apologize for any inconvenience or inconsistent services you may have encountered. We greatly value our customers' feedback, and take your concerns and recommendations seriously. You'll be pleased to know that we will be sharing them with our Management Team to ensure that we continue to improve our service standards and product quality. We regret that we were not able to attend to your concerns while you were still with us, as we strive to make immediate improvements to enhance our guests' experiences.Nonetheless, we are honored to have had the opportunity to host you, and sincerely hope that you will consider returning to our resort. We are committed to exceeding your expectations and addressing any negative perceptions you may have of our brand.Warmest Regards,Royalton St. Lucia Management Team.

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience Building 5 and great view. Nice room. Mixed reviews on restaurants.
Stayed 5 nights in Dec 2023
Response from OCM on 17 Dec 2023
Dear Cheryl,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was fantastic and the staff all very friendly
Stayed 2 nights in Dec 2023
Response from OCM on 14 Dec 2023
Dear Jill Aaron,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

6/10 Okay

Shahab

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Modern room with jetttub was nice. Some staff in the kitchen (specifically during lunch and breakfast) were not friendly. During the afternoon shows, nobody took your request for food or drink. The staff didn't care so much about the guests but more about how to bring money for the hotel. During dinner most of restaurants were fully booked. We had to wait for 2 hours one night to get into restaurant!! The view of the ocean was fantastic from 3rd floor. They cleaned our room only once and they didn't clean even when we removed the no disturb sign. The price of taxi to airport was insane and you have to pay cash in us dollars. The currency is Eastern Caribbean but everything is charged by us dollars. That is kind of taking advantage of guests. Overall st. Lucia is beautiful but expensive and some people not friendly. I loved nature and ocean. Pigeon island was great.
Stayed 4 nights in Dec 2023
Response from OCM on 12 Dec 2023
Dear Shahab,Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us.Our team values your feedback as this information allows us to identify our areas of opportunities for improvement. Please accept our sincerest apology for any inconsistent service you received throughout your stay, your concerns were duly noted and shared with the respective managers for further review and follow-ups. We always aim to provide the highest level of service to our valued guests and the necessary measures will be implemented to avoid any future recurrence.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,Royalton St. Lucia Management Team.

10/10 Excellent

marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to stay on the island. The stay is amazing, the food is delicious. Best experiences of my time in St Lucia
Response from OCM on 20 Feb 2024
Dear Marie,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

2/10 Terrible

Olga

Stayed 3 nights in Nov 2023
Response from OCM on 27 Dec 2023
Dear Olga,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us.Please accept our sincerest apology for any inconsistent service and inconveniences you experienced during your stay, this is certainly not the outcome we hoped for as guest satisfaction is our priority and we would like to assure you that our team is working assiduously to improve and maintain the standard of service which our resort is known for.Our quality team is strategically placed throughout the property to ensure resort policies and rules are being maintained; nonetheless, your comments have been noted and shared with the team for further review and follow up.Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last.Regards,Royalton St. LuciaManagement Team