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"I was extremely disappointed with my stay at this hotel. The cleanliness was unacceptable — the rooms and common areas were not properly maintained and it made the experience very uncomfortable. A hotel should prioritize hygiene, and unfortunately that was clearly lacking here. The breakfast was also very poor. The food options were limited and did not taste fresh at all. It was definitely not what you would expect when staying at a hotel. The only positive part of the experience was the morning tea, which was actually quite good. Other than that, the overall stay was very disappointing. I would not recommend this hotel unless major improvements are made in cleanliness and food quality."

"The pool is clean and enjoyable for swimming laps. I often had the pool to myself The room was kept clean. It had a small but effective refrigerator and microwave. Glasses, plates and silverware were useful and cleaned for me after use. The staff was very friendly and responsive. The breakfast was bountiful, consisting of fresh fruit, made to order omelettes, cereal, pastries and delicious coffee I haven’t tried the bar yet The neighborhood is convenient with a mall with supermarket and small, friendly bars and restaurants. I enjoyed the Bay Gardens so much, I decided to stay another week!"

"Staff was amazing !! Clean rooms but very basic if you don’t upgrade. There was no upgrade left by the time we booked, and I was a little disappointed . Food, Beach and pools were awesome❤️ My favorite was sit down breakfast outside, they filled us with mimosa while we waited to be served every morning, just divine ❤️"

"Jesse and Monique were excellent. The colored pillows were dirty. But other than that everything else was excellent. "

"Clean room"

"Yes"

"Best message I’ve ever had!!!"

"Yes "

"Rooms are very spacious and well kept (freshly painted, new appliances). Pool is very nice, gym is OK (excellent variety of equipment for a hotel gym, but kind of old/worn). Location right on the beach is fantastic — water is SO nice. And plenty of water sport options to be had. Staff is very friendly and helpful. Of note, we did have a bunch of minor problems — TV didn’t work, shower drain got clogged, key entry stopped working. They did fix them all fairly quickly, but I guess they could use a bit of a maintenance upgrade. None caused us anything other than a First World Problem! Overall, a very nice stay in Saint Lucia. I think other resorts may be nicer, but value here was definitely good from whatever else I saw. "