Grissom - Highland Hotels, Blacksburg

"The hotel was good overall - there are plenty of positive attributes to report. It is clean, welcoming, and the beds are very comfortable. The staff was capable and provided a pleasant check-in. However - this is the "big however" - the horizontal rolling/French door to the bathroom in our room was installed improperly without the necessary stops. As I closed the door to the bathroom using the metal door handle, the door kept moving past the door frame, causing bruising and blood on two of my fingers, which were caught in the doorway. If a child or another person of lesser physical awareness or someone simply closing this door with just one finger without expecting a problem were to use this horizontal sliding door, they would either severely bruise, break, or sever a/multiple finger(s). It really is that severe of a problem. We reported this problem to the staff and it is unclear whether it will go up the chain far enough to effectively resolve. Everything else about our stay was very good. Yet, to prevent substantial and potentially life-changing guest injuries (and major hotel liabilities) this hotel needs to fix the doorstops on this room (228) and examine others to be sure that everything is safe. Thankfully I only have two badly bruised, painful fingers. It could have been much worse. "

"One of my guests showed up late due to the inclement winter weather, and was told that his room reservation had been voided. I still had to pay for the room. "

"On his way to the area, my husband hit a deer which damaged his vehicle, making it necessary for him to return home. Although he had made his reservation a nonrefundable one, I believe an accident should have made the management more considerate of the situation, and allowed a refund. They didn't, making my husband's accident all the more expensive for us and more troubling for my husband. Not being kinder makes us feel negatively towards this establishment, which will now lose years of business, as my hubby often goes down to play golf in the area."

"Good breakfast!"

"So clean I felt safe taking a bath! Staff were friendly and helpful. Breakfast was well stocked, waffles are a must for me! Star deducted for the AC having a smell when turned on, but it didn't cause problems with my allergies so probably just hadn't been used recently. Not a fan of the smell of shampoos provided, the hand soap was unscented though and that was great since my family has scent allergies."

"Good"

"Clean room. Staff very courteous."

"AC doesn’t blow out hardly any air plus construction going on. But a nice place with friendly staff "

"The room was okay overall and the staff was excellent. The parking lot was easy and the location is close to many stores. The kids liked staying here. However, some pillows case had an odor, like they were not freshly washed, and Also, breakfast was not available."