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Reviews of AmericInn by Wyndham Grinnell

2.5 out of 5
AmericInn by Wyndham Grinnell
2210 West Street S, Grinnell, IA

Reviews

7.4

Good

Rating 10 - Excellent. 121 out of 416 reviews" "
Rating 8 - Good. 142 out of 416 reviews" "
Rating 6 - Okay. 76 out of 416 reviews" "
Rating 4 - Poor. 46 out of 416 reviews" "
Rating 2 - Terrible. 31 out of 416 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and accommodating. Breakfast was better than average.
Stayed 3 nights in May 2024

6/10 Okay

Jennifer

Shower curtain was stained and dirty. I could tell this hotel was in the process of a makeover. Room was painted but some areas were missed. Holes in the wall where shower curtain had been moved were still there. Furniture was a mix of old and new in room. Lobby and hallways were nice. Breakfast was not ready at promised hour.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet with staff that were friendly, helpful and courteous.
Stayed 2 nights in May 2024

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice, the rooms were comfortable and it was right off the intrerstate.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sanadra E.

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space used so well. Very clean and comfortable.
Stayed 3 nights in Apr 2024

8/10 Good

Craig

Stayed 1 night in Apr 2024

8/10 Good

Jennifer, Los Alamitos

Travelled with family, Business traveller
Clean and decent
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Stayed 2 nights in Mar 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, amenities
There a few issues with the room. Staff was awesome on coming to room in a timely manner.
Stayed 1 night in Feb 2024

8/10 Good

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from andy on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, a good stay. The staff was amazing, very welcoming and helpful. The road leading to the parking lot could really use fixing. I would stay here again.
Stayed 2 nights in Feb 2024
Response from Andy on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andy on 16 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 Poor

Derek

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Andy on 13 Jan 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, comfortable hotel near I-80
Although the hotel seems to be undergoing some renovations, it was quiet (on a Saturday night), and the room was comfortable and clean- plus easy to access off of I-80. I recommend staying here.
Stayed 1 night in Nov 2023
Response from andy on 23 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from andy on 23 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from andy on 23 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Gayle

Travelled with partner
Liked: Amenities
The hotel was wonderful!! Lavashly comfortable beds and bedding. Staff was excellent.
Stayed 1 night in Oct 2023
Response from andy on 23 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improvements in process!
They are in the middle of updating from a Best Western to an AmericInn. Didn't disrupt my stay. Thanks for the late check in and the breakfast!
Stayed 1 night in Oct 2023
Response from andy on 23 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me .Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

RUTH

No toilet paper in the room, stayed 2 nights never brought clean towels or any room service cleaning
Stayed 2 nights in Oct 2023
Response from Andy on 18 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

4/10 Poor

Douglas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andy on 18 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

2/10 Terrible

Melissa

Stayed 2 nights in Sep 2023
Response from Andy on 8 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GM Americinn By Wyndham.

4/10 Poor

sue

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to go find the person to checkup in. Said to call on the phone in the lobby bug it didn’t work. Sheets on the bed were torn.
Stayed 1 night in Sep 2023
Response from Andy on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely, Andy Chaudhari GMAmericinn By Wyndham.

8/10 Good

Jamee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stop. Nice king bed. Breakfast was a little sparse and dried out on a Monday morning. Service was good.
Stayed 1 night in Sep 2023
Response from Andy on 21 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMAmericinn By Wyndham

10/10 Excellent

jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night while traveling. Clean comfortable room.
Stayed 1 night in Aug 2023
Response from andy on 29 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from andy on 11 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Price was right.
Stayed 1 night in Aug 2023
Response from andy on 6 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

BrandiAnn

Business traveller
Liked: Cleanliness, staff & service
I only stayed to sleep. I enjoyed the pool it was peaceful and clean. My room the door stuck so it was hard to get closed to lock. The light bulbs were out in the bathroom. things were attended to quickly. I would stay again. the bed was very comfortable and the room was spacious and well laid out.
Stayed 2 nights in Jul 2023
Response from andy on 6 Aug 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

ALEXANDER

Travelled with family
Liked: Staff & service
It was okay.
Stayed 1 night in Jul 2023
Response from andy on 31 July 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Neal, Eldridge

Travelled with family
Liked: Staff & service
Television had plenty of channels. Our needs were met.
Stayed 3 nights in Jul 2023
Response from andy on 31 July 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

2/10 Terrible

Josh

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The ice machine, laundry, and doors didn’t work, the soaps were empty, and they charged me $280 for this room. This is maybe a $70 hotel at best.
Stayed 1 night in Jul 2023
Response from andy on 29 July 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me. Sincerely, Andy Chaudhari GM Best Western Pioneer Inn & Suites

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from andy on 29 July 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy Chaudhari GM Best Western Pioneer Inn & Suites

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from andy on 28 July 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Increasingly Dirty
The family chooses the Best Western in Grinnell annually because it is convenient and reasonably priced. The quality, however, is slipping. The exterior is largely unkept and trash is evident around the buildings. Not much effort seems expended keeping room floors mopped or vacuumed. The facilities feel increasingly dirty with each passing year.
Stayed 3 nights in Jul 2023
Response from andy on 28 July 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from andy on 28 July 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

8/10 Good

Jerry

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from andy on 28 July 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

6/10 Okay

Jerome

Small room. Bathroom fan too noisy. Bad coffee. House keeping didn’t show up. Price fit the hotel.
Stayed 4 nights in Jul 2023
Response from andy on 28 July 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGM Best Western Pioneer Inn & Suites

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in the room. Sink was cracked and broke. Stool was loose from the floor.
Stayed 1 night in Jul 2023
Response from andy on 16 July 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2023
Response from andy on 13 July 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is excellent!!!
Stayed 1 night in Jul 2023
Response from andy on 9 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Melissa

Stayed 2 nights in Jun 2023
Response from andy on 3 July 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Brandi

Stayed 3 nights in Jun 2023
Response from andy on 23 June 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Arnold

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from andy on 23 June 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

8/10 Good

Joseph

Stayed 1 night in Jun 2023
Response from andy on 9 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay here! Definitely plan on staying here again whenever we come back to town.
Stayed 3 nights in Jun 2023
Response from andy on 9 July 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff never cleaned room, changed towels, or replenished coffee, soap or shampoo.
Stayed 3 nights in Jun 2023
Response from andy on 12 June 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Michele, Aitkin

Travelled with partner
We couldn't stay there because the electricity had gone out earlier in the day. There had been a thunderstorm and some lightning hit the pole on their street. They were very honest about what they thought would be happening and how long it might take and did suggest that we find another place for the night. They made sure that we were not charged through Expedia which was very good at them.
Stayed 3 nights in Jun 2023
Response from andy on 6 June 2023
Thank you for completing the survey regarding your recent booking at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your booking and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise
The room was large, clean, and quiet. Very comfortable stay and we wanted to stay longer but we need to be elsewhere. Breakfast had good choices.
Stayed 1 night in May 2023
Response from andy on 3 June 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel!
The hotel was very clean and nice! The toilet didn’t flush for some reason but we only were staying from 1230 am - 6:30 am so it didn’t matter as much. One negative getting off the highway the exit was closed and we had to go to the next exit and loop around which added 10 minutes which is hard after 8 hours of driving. And the road driving in was very bumpy. But overall great experience
Stayed 1 night in May 2023
Response from andy on 29 May 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Andy ChaudhariGMBest Western Pioneer Inn & Suites

4/10 Poor

Ruth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It smelled bad, the refrigerator for some reason was very loud and screechy, the stairs were not vacuumed, no elevator, and the front desk staff, though pleasant, seemed incapable of understanding what we needed when we asked for more blankets because it was cold in The room and the comforters were very thin. The first offering was a tablecloth. The toilets worked, the water was hot so the basics were present. The shampoo seemed like it may have just been hand soap though.
Stayed 3 nights in May 2023
Response from andy on 25 May 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me