Chalets in Grey County

"The room was in great need of a complete renovation. The one bed had broken bed frame or mattress- had a significant lean. The bathroom was gross. Mold and hair on the floor. Dirty cloth left in the shower. Leaky pipes under open sink, brown stain on floor. No vent in the bathroom. Stayed 2 nights. Second day requested a new coffee maker as one in room was not working. Also asked for carpet to be vacuumed (we had a ground level room and had been using the patio) because there was sand tracked in from the patio. Requested patio be swept and garbage (that was already there) be picked up - cigarette butts,paper coffee cups,lids,2beer cans and a pet poo bag. Front desk told us, absolutely. The housekeeper does a daily refresh. Well…it was not enough. Beds could have been made nicer, patio not swept, garbage still around patio, carpet not vacuumed, dirty towels still in the shower on the floor, hand towel not changed, bathroom garbage not changed. But we did get a working coffee maker It was great that this hotel had an indoor pool and outdoor hot tubs- but they need a HUGE remodel. The pool deck is very worn,pool had a bathtub ring around the edge, broken and missing tiles on pool edge,a poo smell ?? While in the pool. Hot tub needs a super clean and new wood along edge. Definitely needed a soapy shower as there was a sticky slimy feel left on skin. Outdoor hot tubs - need a net to scoop out the flies that go in. Garbage and beer cans clearly visible around tubs in low bushes."

"2 bedroom suite room very spacious and kitchen was well stocked with everything needed for cooking. "

"Great for everything! "

"The hot tub was nice but crowded"

"Location is perfect!"

"Bathroom was not clean and it was cold"

"All good"

"The room was fine; however, the property is 'sketchy'. I can only hope that properties like Shenstone can improve and offer medium priced accomodation in an area that badly needs it. With non-refunable reservations, I gave up my $$, to stay in a place that was cleaner."

"Polite and very helpful staff. Beautiful view overlooking Thornbury harbour. Well appointed room. Any problems dealt with efficiently immediately."