Sosúa Airport Hotels from AU$58 (POP)

"Guest friendly, security, clean and great staff"

"The resort is in desperate need of maintenance, repairs and updates"

"The location itself was very nice and enjoyable, but the hospitality could definitely be improved. On several occasions when we asked for assistance, the staff seemed indifferent and unhelpful. When we requested a change of bedsheets due to visible stains, they gave a a hard time we experienced a long delay before anything was done. This unfortunately took away from what could have been a much better overall experience."

"Our stay had multiple issues. The hot water was not working even after letting it run for a long time, and the maintenance response felt dismissive. We also had repeated problems with the A/C showing an “E1” error and shutting off, including in the middle of the night. Although it was reset, the issue continued. One staff member who came to assist was also rude and did not communicate with us. Additionally, one bathroom sink was nearly broken and the other was clogged. That said, the food was good and other staff around the hotel, especially in the restaurants, were friendly and helpful. However, the room issues and service we experienced made the stay disappointing overall."

"Great experience. If you call to make the reservation, you can get a better discount, and the money you pay for the stay is consumable"

"The hotel room was clean and the staff were very attentive."

"Stayed for 6 nights, no hot water. After talking to the desk the 2nd morning they said they would send a guy right up but I had to be there in the room for him. After a half hour he showed up, sat on the toilet with the water running for 20 minutes texting and talking on his phone. after that he said he had to check a machine, I waited another half hour and when he did not come back I went to the front desk. They said that the whole resort was having hot water problems, I explained that I didn't appreciate babysitting their plumber for one and a half hours when it was a resort wide problem, I could have been on the beach enjoying myself instead of sitting in my room. The place is definitely outdated and the shower drain ( cold water ) was partially plugged so you could only run it for a short time before it started to overflow on the floor. The staff were OK trying their best with what they have but if you don't get up at 6 AM and mark your spot there is not a lot of places to lie in the sun with an umbrella. It is not what I would call a high end resort by any stretch."

"AMAZING staff, great food, very very clean. Plenty of activities, beautiful beach. The facilities are a little dated, but VERY well maintained. Welcoming and friendly environment. Talented entertainment staff. Just fyi, there's sometimes a towel shortage, but that's not a complaint, just an observation. There's an adult-only pool and bar."

"This stay at Grand Laguna was everything I imagined. Everything I pictured I would do while looking at the pictures, I was able to do. Excellent space, excellent amenities, excellent staff. I am looking forward to my next stay. Highly recommended."