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Reviews of InTown Suites Extended Stay Greenville

2 out of 5
InTown Suites Extended Stay Greenville
2111 W Arlington Blvd, Greenville, NC

Reviews

6.4
Rating 10 - Excellent. 104 out of 481 reviews" "
Rating 8 - Good. 125 out of 481 reviews" "
Rating 6 - Okay. 94 out of 481 reviews" "
Rating 4 - Poor. 69 out of 481 reviews" "
Rating 2 - Terrible. 89 out of 481 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

4.4/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

6/10 Okay

Misseline, Boynton beach

Business traveller
Told staff I rain water dripping from window, curtains were wet and water on the floor. She said she’ll come look at it. She never did. After ignoring it for hours, I had to report it to her again. When she finally came, she placed a couple of towels on the window seal and floor and told me maintenance guy is on vacation. She did not offer me an other room.
Stayed 26 nights in Sep 2023

10/10 Excellent

Melody

Stayed 7 nights in Jun 2023

2/10 Terrible

ADEEB

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked there a week in advance,but when i got there,they told mw that there ia no room available for me.book somewhere else.
Stayed 7 nights in Oct 2022

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was very peaceful and I enjoyed my week there
Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE, COMFY, CLEAN PLACE TO STAY FEEL LIKE AT HOME
Stayed 7 nights in May 2020

4/10 Poor

stephan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019

2/10 Terrible

Thomas

Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not in good condition and should not be listed on your site.
Stayed 1 night in Sep 2019

4/10 Poor

James

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 7 nights in Jun 2019

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service
This place was so nasty I didn’t even stay there. The only room that they had to offer me looked like someone had broken into the window. The screen was bent up and on the inside you could see were the lock had been busted at some point in time. I also saw roaches in the room as I was leaving of my tour of the room when I decided not to stay there. I wouldn’t recommend this place to anyone.
Stayed 1 night in Jun 2019

6/10 Okay

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Roaches in my room
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It has a kitchen but you have to buy everything pots pans, etc
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

First time at this property. Not impressed at all. Check in process not good. Property will be under going a needed renovation.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Checking in they gsve me a smoking room. They went away ro give me another room and didnt return. Receptjon wss left unattended. I returned later and nobody in recption. I couldnt get in. Saw a number to call snd they were rude and said i interruped their dinner. Called anothrr central number and they said i need to call a local number which they didnt have. I gave up and found another hotel.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family and small children
The outside door is hard to open when they look it at night. Also the bathroom is cramped. The door doesn't open all the way it hits the toilet.
Stayed 1 night in Apr 2019

4/10 Poor

Dee, Fayetteville, NC

Disliked: Property conditions & facilities
Very very strong cigarette smoke the while time coming to the room and leaving the the room
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

I booked this to stay one night. We show up at 9 p.m. after a long drive to find that it's closed. We call the emergency number at the property and are told that their business hours close at 7. we are told that we have to come back the next day to check in. Unbelievable. Between Expedia and this property I do not know who gets the most blame but it was a terrible experience and I had to find somewhere else to stay on a moment's notice. I had to drive 20 miles away from town because a dozen hotels were booked due to an event being in town.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 2 nights in Mar 2019

4/10 Poor

linda

Disliked: Cleanliness, staff & service, property conditions & facilities
prejudice about lobby computer use
Stayed 8 nights in Feb 2019
Response from Manager on 5 Mar 2019
Thank you so much for your comment about computer use. We are trying to keep a positive environment and we have issues some issues In the past where people were misusing so we have to monitor closely the usage. This is a benefit for the guest.

8/10 Good

Marlon

Liked: Cleanliness, room comfort
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and had a smell to it ..it easnt the room i daw online. They moved me to another room which didnt have enough towels tissue or amenities i was told to go buy my own stuff..the entire experience was terrible
Stayed 2 nights in Nov 2018

4/10 Poor

rozetta, Rockford ill

Disliked: Cleanliness, property conditions & facilities
very disappoionted, with the room, the room was dirty, we saw cockroach,they me a room on the 2nd floor I ask for 1st floor ,I am disable
Stayed 7 nights in Nov 2018

6/10 Okay

Laura

Disliked: Cleanliness
Stayed 7 nights in Oct 2018

4/10 Poor

Jeremiah, Greenville, NC

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cleanliness of room was lacking. I don’t think anyone looked at the restroom because you could see dust and hair deposits on the head of the toilet. Not a deal-breaker, but what are the staff being paid to do?
Stayed 2 nights in Oct 2018

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smelled like smoke and roaches were everywhere
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Bed bugs
Stayed 1 night in Oct 2018
Response from Management on 11 Oct 2018
Thank you for your response, however you are incorrectly speaking. We called out an exterminator as always when there is a possible case. They cleared the room twice and there are no bedbugs in that room.

4/10 Poor

Steve, Jacksonville, NC

Disliked: Staff & service, property conditions & facilities
Basically paid about double what it should have cost. Likely due to the recent Hurricane in the area. Got there after the office closed even though I had a confirmed reservation. Called during office hours but never could get a live person. Got there later in the evening and called the on site person who was away at the time. Asked if I mind waiting for her to return? Did I have a choice? Left standing in the parking lot until she got back. No elevator and the stairs are on either end of the building. Enter in the middle, wall to the end, then back to the middle. 3 times as I have a mobile office that I cant leave in the car. At this point I'm tired aggravated and ready for something cold to drink. Empty ice trays and no ice machine on site. Definitely not the place to stay for one night. Second floor smelled like old smoke even though its supposed to be no smoking. At least my room was. About half the rooms had a no smoking sign out side the door. The other half did not so who knows.
Stayed 1 night in Sep 2018
Response from Management on 3 Oct 2018
Thank you so much for your feedback. We are sorry that you did not enjoy your stay. We certainly tried our best to accommodate everyone during such a trying time as a hurricane. We would have certainly appreciated knowing during your stay this so that we could have helped to make your stay more pleasurable.

8/10 Good

Rannie, Greenville, NC

Liked: Staff & service, property conditions & facilities, room comfort
Had to get used to the office not being open til 11am but not a problem after getting used to it. Wish i had known earlier. BUT i rested well and enjoyed my stay
Stayed 8 nights in Sep 2018
Response from Management on 3 Oct 2018
Thank you so much for staying with us. We hope you will stay again on your return trips to Greenville.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The smell of my room was awful and our room door did not lock. The on call staff did not return my phone call.
Stayed 2 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms and hallways were disgusting, staff was nice
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Visibly dirty carpets.
Stayed 2 nights in Sep 2018
Response from MGT on 18 Sept 2018
I apologize about the carpet. Right before the hurricane we had a major flood in the hotel. We worked diligently to get the rooms back in order so that hurricane victims would have a place to stay. We are taking every step to make sure that guest have a pleasurable experience while staying. Thank you for staying

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They're under renovations. The office staff was very friendly and helpful. When I first open the door to room it had a little odor. I think it was like that because it had been close up. Spray air freshener and turn on AC everything was good. Shower pressure was awesome. Bed was comfortable.
Stayed 1 night in Sep 2018
Response from Management- on 11 Sept 2018
Thank you so much for your kind words. It was a pleasure serving you!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
They should not allow you to book a room on a Sunday online if noone is goimg to be there,
Stayed 1 night in Sep 2018

4/10 Poor

Misty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't Go Back
Asked for a refund and left, never made it to the room! It was almost impossible to get someone at the front desk to answer the phone.
Stayed 1 night in Jul 2018
Response from Management on 14 Aug 2018
It would be helpful if you would contact management at hotel and inform them of what issues are so that they could be corrected or that you could be assisted. If a guest is not satisfied we do everything that we can to make things right. We have not had anyone to come to front desk and ask for a refund that has not even been in the room and that we have not accommodated. Thanks for your input

8/10 Good

Christian

Liked: Staff & service, room comfort
First, I want to recognize and thank the property manager. She is professional, cares about her property, and is dedicated to providing a great stay for her guests. This particular hotel doesn't rank up there with the Ritz-Carlton so don't come expecting that. It is adequate and a great value for the price especially if you are staying long term (a week or more). The room was a good size, there's a nice little kitchen area, and generally the property is clean and safe. You'll need to provide cooking and eating utensils and there is a fridge to use. We did see a "bug" when we arrived but a quick squish took care of it. We went to Wal-Mart and bought a bed set because the covers provided looked bad so we didn't want to take any chances. I checked for bed bugs and there was absolutely no evidence so that's good. All-in-all a good stay.
Stayed 14 nights in Jul 2018
Response from Nena, PM on 7 Aug 2018
Thank you so much for your kind words. I really appreciate you choosing to stay with us. Take Care and safe travels

8/10 Good

Rhonda, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Close to hospital I was to work at. Very cheap prices. Would recommend to others. Staff was wonderful
Stayed 7 nights in Jun 2018
Response from Staff on 11 July 2018
Thank You so much for staying with us. It as a pleasure meeting you. Safe travels and hope to see you again when you come to Greenville!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay there.
First there was a white woman hanging out the second story window that did not endear me to wanting to stay there. Secondly the room was covered in mold it stunk horribly, and third I killed a huge cockroach before we left. However, the staff is wonderfully kind and the room actually looked clean (other then the one cockroach I saw), Plus the parking lot is very well lit, I appreciated that.
Stayed 2 nights in Jun 2018
Response from Management on 2 July 2018
Thank you so much for responding. We are taking your thoughts and concerns in and we are trying to improve anything that may not be to your satisfaction. Please choose us again doing your travels.