Reception

Reviews of Tru By Hilton Burlington

2.5 out of 5
Tru By Hilton Burlington
982 KIRKPATRICK ROAD, Burlington, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 277 out of 395 reviews" "
Rating 8 - Good. 73 out of 395 reviews" "
Rating 6 - Okay. 16 out of 395 reviews" "
Rating 4 - Poor. 13 out of 395 reviews" "
Rating 2 - Terrible. 16 out of 395 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple yet stylish and the bed was comfortable. Staff were very friendly.
Stayed 1 night in May 2024
Response from Tonya H. on 19 May 2024
Thank you, Mr. Charles. We enjoy hearing when our guest have enjoyed themselves at our property. Thank you so much and we look forward to seeing you again.

2/10 Terrible

Kameelah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Tonya H. on 19 May 2024
Greetings, Ms. Kameelah. I wanted to invite you to contact us regarding your recent visit. We'd like to make sure all our guest have an enjoyable experience during their stay. Feel free to email us so we may have the opportunity to correct any issues for future guest. Thanks again for your feedback and we look forward to hearing from you soon.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lasha on 3 May 2024
Thank you for your 5 star review. We hope to see you back soon!

8/10 Good

DONNA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt really know the area not much do do after you check in
Stayed 1 night in Apr 2024
Response from Lashay on 24 Apr 2024
Thank you for your feedback regarding the lack of activities in the area surrounding our property. We continuously strive to enhance our guest experience. We have an updated board by the elevators on the happenings in the area as well as close by restaurants and shopping. If you have a particular activity in mind, please stop by the front desk and one of our agents would be happy to assist with the happenings in the area. Again thank you for your feedback and we hope to welcome you back in the future!

10/10 Excellent

Mandana

Travelled with family, Business traveller
Minor complaint… we had some pasties that we wanted to keep cool and there was some smelly Chinese food leftovers in the small fridge in the room when we arrived. The cleaning staff must have missed it because the container was white and the inside of the fridge is white. Not a big deal we got rid of it.
Stayed 1 night in Apr 2024
Response from Lashay on 24 Apr 2024
Thank you for bringing this to our attention. we apologize for any inconvenience caused by the leftovers left in the fridge by a previous guest. We appreciate your understanding and assure you that we will address this issue to prevent it from happening in the future. Your feedback helps us improve our services and we value your stay with us. We hope to welcome you back in the future!

6/10 Okay

jacquelyn, malvern

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the room breakfast etc was good. However, The air con unit was noisy and kept us up at night. There was a note on the unit saying it could not be disabled. For this reason only … I gave 3 stars and would not rebook
Stayed 2 nights in Apr 2024
Response from Tonya H. on 19 May 2024
Hello Ms. Jacquelyn. We appreciate you taking time to review our property. We have notified Hilton Corporate about this issue, and we apologize for the inconvenience.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lasha on 9 Apr 2024
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming and clean atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, clean, good hot water and pressure, good TV, very nice staff , perfect for a quick overnight stay.
Stayed 1 night in Apr 2024
Response from Tonya H. on 19 May 2024
Thanks, Melissa, for your review. We're happy you enjoyed your visit to Burlington, and we look forward to seeing you again.

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our stay at this hotel. New, clean, friendly service, quiet rooms and easy parking. I recommend it.
Stayed 1 night in Apr 2024
Response from Tonya H. on 19 May 2024
Hello Ms. Rosa. Thank you for your review. We're glad to hear you enjoyed your stay and we look forward to seeing you soon.

8/10 Good

judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Mar 2024
Response from Tonya H. on 19 May 2024
Hello, Ms. Judy. Thank you for your review of our hotel. We appreciate your business, and we look forward to seeing you again.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Lasha on 8 Apr 2024
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming and clean atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Chad

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs a microwave in the room, but I liked everything else and the environment. Will book again in the future
Stayed 1 night in Mar 2024
Response from Lasha on 19 Mar 2024
Thank you for your feedback! We are delighted to hear that you enjoyed the environment of our hotel. We strive to create a comfortable and welcoming atmosphere for you. We do provide microwaves upon request. Please let us know if you would like one during your stay and we will be happy to arrange it for you in your future stay. We are here to make your experience exceptional. Again thank you for your feedback and we hope to see you soon!

10/10 Excellent

Catarshia

Liked: Cleanliness, staff & service, property conditions & facilities
This is a quiet and peaceful place
Stayed 1 night in Mar 2024
Response from Lasha on 19 Mar 2024
Thank you for taking the time to give us your feedback! We are delighted to hear that you found your stay with us to be quiet and peaceful. Creating a tranquil environment for our guests is our top priority, and we are glad that we were able to meet your expectations. We look forward to welcoming you back for another peaceful stay in the future.

8/10 Good

Laura

Stayed 1 night in Mar 2024
Response from Lasha on 8 Apr 2024
Thank you for your review. We look forward to seeing you again!

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Excellent front desk staff!
Stayed 1 night in Mar 2024
Response from Lashay on 12 Mar 2024
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming and clean atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located minutes away from dining and shopping options.
Stayed 2 nights in Feb 2024

10/10 Excellent

MaryAnn, Morehead City

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff good atmosphere
Stayed 2 nights in Feb 2024
Response from Lashay on 12 Mar 2024
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lashay on 12 Mar 2024
Thank you for your 5 star review ! We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

8/10 Good

Betsy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Pillows
The bed pillows were disappointing for a Hilton product! I understand this hotel is meant to be streamlined and compact, but guests deserve nicer, Hilton-quality pillows. The king bed housed 2 king and 2 standard pillows; both were below the Hilton standard--flat, not firm, very uncomfortable.
Stayed 1 night in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the flat and uncomfortable pillows. We understand the importance of a good night's sleep and strive to provide the utmost comfort for our guests. We will immediately address this matter with our housekeeping team so ensure that the pillows are fluffed and replaced as needed. We hope to earn back your business and see you in the future.

10/10 Excellent

Felix

Stayed 2 nights in Feb 2024
Response from Lasha on 23 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful and friendly staff. Very good breakfast.
Stayed 2 nights in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming environment for our guests. We're also glad to know that you enjoyed our breakfast. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Emanuele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru By Hilton Burlington
It was a delightful experience. staff was very kind and professional. Room was in great condition.
Stayed 1 night in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for your kind words about our staff! We are delighted to hear that they provided you with kind and professional experience. It is our top priority to ensure that our guest feel welcomed and well taken care of. We appreciate your feedback and look forward to serving you again in the future.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lashay on 23 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

8/10 Good

M

Stayed 1 night in Feb 2024
Response from Tonya H. on 19 May 2024
Thank you, M. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Nazariy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in ladies were Awesome! So friendly this ironworker appreciates it !
Stayed 1 night in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for choosing Tru by Hilton for your previous stay! Our team works hard to provide exceptional service and we are delighted to hear they are doing a phenomenal job. Your kind words mean a lot to us as they serve as a testament to the hard work and dedication our team puts into ensuring every guest a memorable stay. I will make sure to share your feedback with our entire staff. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Lasha on 16 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Robert

Travelled with family
friendly staff
Stayed 2 nights in Feb 2024
Response from Lasha on 16 Feb 2024
Thank you for choosing Tru by Hilton for your previous stay! Our team works hard to provide exceptional service and we are delighted to hear they are doing a phenomenal job. Your kind words mean a lot to us as they serve as a testament to the hard work and dedication our team puts into ensuring every guest a memorable stay. I will make sure to share your feedback with our entire staff. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

M. Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lasha on 16 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Lasha on 16 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Phillip

Stayed 2 nights in Feb 2024
Response from Lasha on 8 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant stay
Clean and quiet. Friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Lasha on 8 Feb 2024
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lasha on 29 Jan 2024
Thank you so much for your review, Michelle! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!

6/10 Okay

Emile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lasha on 29 Jan 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nicely decorated.
Stayed 2 nights in Jan 2024
Response from Lasha on 22 Jan 2024
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha

8/10 Good

Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely facility. Excellent service & check in experience. Very clean.
Stayed 2 nights in Jan 2024
Response from Lasha on 22 Jan 2024
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay!! Clean! Great staff!!
Stayed 1 night in Jan 2024
Response from Lasha on 22 Jan 2024
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha

10/10 Excellent

Christine

Stayed 1 night in Jan 2024
Response from Lasha on 22 Jan 2024
Thank you for your 5 star review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained. Staff was extremely friendly. Lobby associate offered a wonderful recommendation for dinner (The Cutting Board), and it was delicious. Will recommend and stay again when in town.
Stayed 2 nights in Jan 2024
Response from Lasha on 8 Jan 2024
Thank you so much for your delightful review! We are thrilled to hear that you enjoyed our recommendation to The Cutting Board! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton and for sharing your positive experience.In Tru Spirit,Lasha

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful - i accidentally left my phone charger at the hotel and they tracked it down for me.
Response from Lashay on 2 Feb 2024
Thank you for choosing Tru by Hilton for your previous stay! Our team works hard to provide exceptional service and we are delighted to hear they are doing a phenomenal job. Your kind words mean a lot to us as they serve as a testament to the hard work and dedication our team puts into ensuring every guest a memorable stay. I will make sure to share your feedback with our entire staff. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Karen S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a warm welcoming stay.
Stayed 3 nights in Dec 2023
Response from Lasha on 23 Feb 2024
Thank you for your kind feedback! We strive to create a positive and welcoming environment for our guests. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Patricia

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Allison

Travelled with family
Stayed 2 nights in Dec 2023

8/10 Good

Heather

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Just right
Stayed 2 nights in Dec 2023

10/10 Excellent

Ed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay. The staff was fantastic and so friendly. This stay made it so I will look to stay at Tru going forward.
Stayed 2 nights in Dec 2023
Response from Lasha on 8 Jan 2024
Thank you for your kind words and for choosing to stay at our hotel! We are thrilled to hear that you had a fantastic experience, and our staff made a positive impression on you. We strive to provide exceptional service to our guests, and it is gratifying to know that we succeeded in making your stay enjoyable. We appreciate you taking the time to share your experience and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back to the Tru in the future for another awesome experience.

8/10 Good

Rusty

Stayed 1 night in Dec 2023
Response from Lasha on 8 Jan 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Lasha on 8 Jan 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lasha on 8 Jan 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the pool table was a hit with my husband
Stayed 2 nights in Nov 2023

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Alexander Smith on 24 Nov 2023
Dear Rodolfo,Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!