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Reviews of The Harbor Front Inn

3.5 out of 5
The Harbor Front Inn
209 Front St, Greenport, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 352 reviews" "
Rating 8 - Good. 83 out of 352 reviews" "
Rating 6 - Okay. 32 out of 352 reviews" "
Rating 4 - Poor. 19 out of 352 reviews" "
Rating 2 - Terrible. 10 out of 352 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but the bar in lobby is not a real bar. No alcohol. Would have been nice to have a night cap. Continental breakfast acceptable.
Stayed 2 nights in Apr 2024

8/10 Good

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything in town. Parking available on site (daily fee). Friendly staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Plentiful morning breakfast. Comfortable bed and pillows; nice bathroom products, and free cookies. FYI ~ there is now a fee for parking.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and spacious rooms. We had water view very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 19 Apr 2024
Thank you for your review! We're happy you had a great time with us! We hope to see you back again soon!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on 19 Apr 2024
Thank you for your review! We are ecstatic to hear you enjoyed your time with us! Please visit us again soon!

10/10 Excellent

Dorene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh and good. Clean hotel.
Stayed 1 night in Mar 2024
Response from FD on 30 Mar 2024
Thank you for taking the time to leave us your feedback! We are glad you enjoyed our breakfast selection and found our facility clean! We strive for cleanliness and we hope to see you back again soon!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cozy neighborhood environment and the weather was bad but still a great place to be
Stayed 1 night in Mar 2024
Response from FD on 15 Mar 2024
Thank you for your feedback! We are delighted to hear you had a great time with us! We hope when you come back again the weather will be more cooperative!

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room Convenient to restaurants
Stayed 2 nights in Mar 2024
Response from FD on 9 Mar 2024
Thank you for your feedback! We are glad you enjoyed your room and the convenience of our location! We look forward to seeing you again!

10/10 Excellent

mark

Stayed 1 night in Mar 2024
Response from FD on 30 Mar 2024
Thank you for your feedback! We are delighted to hear you enjoyed your stay with us! We look forward to your return!

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was okay however staff was smoking outside my room at night and coughing keeping us up. The smell of cigarette smoke also came in through the AC. the hotel manager offered me a refund but refused to process it after I left the premises. v
Stayed 1 night in Sep 2023
Response from FD on 22 Feb 2024
Thanks for leaving your feedback again however this matter has been resolved back in September.

10/10 Excellent

Dylan

Stayed 1 night in Feb 2024
Response from FD on 13 Feb 2024
Thank you for your review! We are happy you had a great stay with us! We look forward to your next visit!

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The view! Alpina Restaurant was amazing!
Stayed 4 nights in Feb 2024
Response from FD on 8 Feb 2024
Thank you for your review. Out of all the great selections in town you picked a fine restaurant to go to! We hope you visit us again soon and try another one

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
Treadmill was broken with no repair expected
Stayed 2 nights in Jan 2024
Response from FD on 1 Feb 2024
Thank you for your feedback and for bringing this to our attention. We do apologize for the treadmill not working and we have this issue being worked on.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Either heat or sleep
The stay was great! The only thing that stunk was the heater is so loud and idles on and off all night. It would wake us up often. Ended up forgoing the heat at 4 am just to get a couple of hours of sleep. Otherwise it was a nice place to stay.
Stayed 1 night in Jan 2024
Response from FD on 27 Jan 2024
Thank you for leaving us your feedback! We are glad to hear you had a great stay however we do apologize for the issues with the heater! We will look into fixing that to make sure it doesn't happen again. Please visit us again soon!

10/10 Excellent

Frank

Travelled with group
Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 27 Jan 2024
Thank you for your feedback! We are ecstatic to hear you had a great stay! Please visit us again soon!

6/10 Okay

Lauren

Liked: Cleanliness, property conditions & facilities
Very nice hotel right in Town but we weren’t able to check into our hotel until 5 pm, after the 4pm standard check in. Personally I’ve never had that happen at a hotel. The room was really nice and spacious but was not stocked with a blow dryer, which it was listed in the room description, and we did not get supplied with additional toilet paper - only had about half a roll given to us. Considering we had to wait extra time for our room, I expected everything to be fully stocked.
Stayed 1 night in Jan 2024
Response from FD on 27 Jan 2024
Thank you for your feedback! We are glad you liked our facility and we do apologize for being unable to get you in at our guaranteed check in time. We did waive your amenity fee for the night for the inconvenience and any of the missing toiletries and blow dryer could have definitely been supplied to you had it been made known to us! We apologize for missing the mark this time and we hope you'd be willing to try us again sometime!

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, get a harbor facing room with a balcony and enjoy a beautiful sunrise!
Stayed 1 night in Jan 2024
Response from FD on 27 Jan 2024
Thank you for your feedback! We're happy you liked your room and had an amazing view to see the sunrise! We hope you'll come back again for more!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good but check your credit card for secret fees
Great location near everything. Very nice view and lovely room. Continental breakfast was great and I really liked the lobby. Not enough parking. And my biggest complaint was the extra fees they charged. If I didn’t notice and call I wouldn’t have caught a charge for a snack that we didn’t eat and was actually never in our room and they charged me a early check in fee even though that didn’t happen. You also have to pay a resort fee even when the pool isn’t open in the winter. The manager wouldn’t waive that one. Also the shower looked amazing but was old or not kept up so didn’t work well which was a disappointment.
Stayed 1 night in Dec 2023
Response from FD on 27 Jan 2024
Thank you for taking the time to leave us your feedback. Our location and views cant be beat! We do apologize for the charge for the snack however the other charge you are referring to was not for an early check in. It was a purchase you made that guaranteed you the third floor. Nonetheless, we still waived that for you. The resort fee is also a mandatory fee. None of our fees are hidden and can be found on our website, during the booking process, and in your confirmation email.

10/10 Excellent

Kristen

Stayed 1 night in Dec 2023
Response from FD on 1 Feb 2024
Thank you for your review! We are glad you enjoyed your stay with us! We look forward to your return!

10/10 Excellent

Vincent, Rochester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from FD on 27 Jan 2024
Thank you for leaving a review! We are happy to hear you had a great experience with us! Please visit us again soon!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 27 Jan 2024
Thank you for your review! We are glad to hear you enjoyed your stay with us! We hope to welcome you back again soon!

8/10 Good

shelly

Stayed 1 night in Dec 2023
Response from FD on 27 Jan 2024
Thank you for your review! We're happy you had a great time with us! Please visit us again soon!

2/10 Terrible

Marc

Stayed 1 night in Dec 2023
Response from FD on 27 Jan 2024
We are sorry to hear you did not have a great stay with us! Please feel free to give us a call to discuss the further details of your stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very clean and comfortable. The sheet or bedroom are clean and nice to stay at. Very convenient location from harbour We will come back.
Stayed 2 nights in Dec 2023
Response from FD on 9 Jan 2024
Thank you for taking the time to leave us a review. We are happy to hear you had a great stay with us! Our location can't be beat! We look forward to your return!

4/10 Poor

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
High on Price, VERY Low on Value & Service
We came to Greenport for a wedding & hotel took advantage of all of us and charged us in season prices when half of this port town is closed in the winter with no refund once booked. No-one is ever at the front desk. And when someone is there they are not accommodating in the least. Very unhappy employees. Lobby is on two levels w/4 steps down & not handicapped accessible. One needs to go outside, walk around the building to access the front door in order to get the continental breakfast in the morning or coffee during the day. Try doing that in a wheelchair or walker in 32 degree weather! There is a fireplace that they don't turn on and not sure it even works. Very cold generic lobby. Rooms are very dark. Very little lighting & no OH lights. Bathroom shower controls are rusted and difficult to use. Dark as well so don't try putting on makeup. What's with that? No services at all. No room service, gym, restaurant, nothing. They even still have tiny bars of soap & no soap dish on the sink. No-one takes your luggage for you so you have to use one of their dollies and do it yourself checking in and out. The employees DON'T MOVE to help anyone, even the disabled. Worst hotel ever - stay at the Greenporter one block down the street. That was the other wedding hotel. 10x better for less $$ and with all the services and amenities incl a bar & full time restaurant, room service, a working fireplace & LIGHTS in the rooms & people that walk around w/ipads to cater to your needs!
Stayed 2 nights in Dec 2023
Response from FD on 27 Jan 2024
We regret to hear that you feel that way and would have definitely helped with any of your needs had anything simply been asked. We are sorry we did not have any of the services you expected to have and advise that research be done on a facility prior to you booking a stay. Your feedback is appreciated.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Stay!
The staff are very pleasant!
Stayed 1 night in Dec 2023
Response from FD on 19 Dec 2023
Thank you for your review, we're glad our staff helped in making your time with us a nice experience. We hope to welcome you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FD on 19 Dec 2023
Thank you for your review, we hope we'll get to welcome you again for another enjoyable experience.

6/10 Okay

Sohah

Travelled with family
Liked: Staff & service
Nice location. Not a lot of options to stay. Room was average honestly. Loud heating/cooling system and paper thin walls. Lovely street. If in the area it will do but nothing special
Stayed 1 night in Dec 2023
Response from FD on 19 Dec 2023
We appreciate your feedback. Our location is definitely one of our perks, we hope you'll consider staying with us again.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of Greenport village. Lovely view from our balcony of the sunrise over the harbor
Stayed 2 nights in Nov 2023
Response from FD on 29 Nov 2023
Thank you for your review! We are happy to hear you enjoyed our location and the view from your room! The view of the sunrise here can't be beat! We look forward to your return one day!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location conveniently located to many restaurants in town. Only suggestion is be careful moving your car from the parking lot. Despite receiving a parking pass, it does not guarantee a spot in the lot
Stayed 2 nights in Nov 2023
Response from FD on 29 Nov 2023
Thank you for your review! We are glad you had a great stay with us! Our location is definitely our biggest perk! We hope you visit us again soon!

8/10 Good

Matthew

Stayed 1 night in Nov 2023
Response from FD on 19 Dec 2023
We appreciate your review, please visit us again soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on 24 Nov 2023
Thank you for your review! We are happy to hear you had a good stay! Please visit us again sometime!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent. except the 2nd night there were no parking spots, cars wee parked in the lot WITHOUT a parking pass
Stayed 2 nights in Nov 2023
Response from FD on 24 Nov 2023
Thank you for taking the time to leave us a review! We are happy to hear you had an excellent stay with us! We hope to welcome you back again sometime in the future!

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was dark. If you wanted to read a book or magazine, very tough.
Stayed 2 nights in Nov 2023
Response from FD on 28 Nov 2023
Thank you for your feedback! We do apologize that it was difficult for you to read and found the facility too dark. We appreciate your feedback.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from FD on 18 Nov 2023
Thank you for your review! We're glad you had a great time with us! Hopefully we see you back again!

10/10 Excellent

Andrew

Stayed 1 night in Nov 2023
Response from FD on 19 Dec 2023
We are very glad you enjoyed your visit with us. Please visit again, we look forward to welcoming you for another stay.

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from FD on 14 Nov 2023
Thank you for your review! We are glad we were able to provide you an enjoyable stay! We look forward to welcoming you back in the future!

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and super convenient location!
Stayed 1 night in Nov 2023
Response from FD on 6 Nov 2023
Thank you for your feedback! We are delighted to hear you had a great stay with us! Please visit us again soon!

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay off season. Location can’t be beat!
Stayed 2 nights in Nov 2023
Response from FD on 14 Nov 2023
Thank you for your feedback! We greatly appreciate it and look forward to seeing you back soon!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FD on 14 Nov 2023
Thank you for your review! We hope to welcome you back soon!

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent. The only comment I would have is that the hallways smelled funny. Maybe if they could put a more fresh aroma and that’ll be great. Staff, everything was awesome.
Stayed 2 nights in Oct 2023
Response from FD on 24 Oct 2023
Thank you for taking the time to leave us a review! We are happy to hear you had an excellent time with us and found our staff and everything else to your liking! We look forward to your return!

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from FD on 17 Oct 2023
Thank you for your review! We are happy to hear you had a great stay with us and we look forward to your return!

4/10 Poor

ALFRED

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Breakfast ran out by 9 am & took long time to restock
Stayed 1 night in Oct 2023
Response from FD on 14 Oct 2023
We are regret to hear you did not enjoy your stay with us! We try our best to provide a varied selection of breakfast items by restocking in a timely manner. We are sorry we did not meet your expectations!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very conveniently located hotel in the middle of the small town of Greenport. Easy to walk to places and good water views from our room. The room was nice and comfortable. The hotel is a little tired and could use some updating, but don't let that stop you from staying there. Everything was working and comfortable as mentioned. Having a water view was nice. The ferry that runs all of the time near the hotel is a bit noisy if you're in a waterfront room, but again don't let that stop you. Working boats are part of being on the waterfront. Great balcony to sit on and enjoy watching the boats come and go. Overall a good experience.
Stayed 1 night in Oct 2023
Response from FD on 14 Oct 2023
Thank you for taking the time to leave us a review. We are glad you found our views and location to your liking! We thank you for your feedback and hope you return to us in the future for another great experience!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay !!
Our stay was great, and the hotel and room were excellent. However, based on the high prices to begin with, there should be no parking or site fee. This made no sense to me.
Stayed 2 nights in Sep 2023
Response from FD on 5 Oct 2023
Thank you for taking the time to leave us a review! We are glad you enjoyed your stay with us and liked the room! We are hopeful to see you return again one day in the future!

10/10 Excellent

Kassidy

Stayed 2 nights in Sep 2023
Response from FD on 24 Oct 2023
Thank you for your review! We are glad you had a great time and hope for your return!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FD on 5 Oct 2023
Thank you for your review! We are glad you had a 10/10 experience with us! We look forward to your return!

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from FD on 27 Sept 2023
Thank you for your review! We are glad you had a 10/10 experience! We hope to welcome you back sometime soon!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from FD on 25 Sept 2023
Thank you for your review! We are glad to hear you had a great time with us! We hope to see you back again soon!