Greenmount West Hotels, Baltimore

"Very outdated not clean definitely not a four star. Hotel needs a complete upgrade nothing works."

"Lord Baltimore is in good enough shape for a nearly 100 year old hotel. The lobby is quite grand and was always buzzing with activity. The rooms show more of the hotel’s age particularly in the bathroom where the door had what looked like a hole that was plastered and painted over, a tub with some tile cracks and soap-scummed fixtures. The room itself was on the small side and had walls so thin I could hear the conversation in the room next door and the guest’s loud snoring. There was an older LG television with no remote control, a microwave on top of the desk that seemed pretty old but worked when I wanted to heat up some water. Despite the size and thinness of the walls, it was still a comfortable accommodation in which I got two nights of good sleep in. It’s a good enough hotel property that has good personality where it lacks great design. "

"Don't expect real coffee with this place. Coffee at breakfast is little packs of instant. Also don't expect bright-eyed, happy staff. Sullen is the word of the day. Good physical condition, but what gives with the coffee and the staff?"

"Management staff was very welcoming and responsive. Shot out to Charles the valet- he was exceptional . Cleaning lady was asked to come back in 10 minutes. She failed to return. Had to request management help to get it cleaned after two days. The other patrons were noisy. Breakfast was challenged - no free coffee after 9am. Room telephone was inoperable- tried to call the front desk to report an incident and only received a busy signal. Room was a bit dark. Lighting needs to be upgraded."

"Very nice"

"The staff is great. They are super helpful and professional. The housekeeping staff are wonderful and responsive to any housekeeping needs."

"Didn’t even know it was breakfast wasn’t told "

"We have stayed at this hotel a few times and it is always a great experience."

"Clean rooms and common areas. Comfortable. "