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Reviews of White Concept Caves

4 out of 5
White Concept Caves
Thira, Santorini

Reviews

9.6

Exceptional

Rating 10 - Excellent. 146 out of 185 reviews" "
Rating 8 - Good. 32 out of 185 reviews" "
Rating 6 - Okay. 6 out of 185 reviews" "
Rating 4 - Poor. 0 out of 185 reviews" "
Rating 2 - Terrible. 1 out of 185 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

john

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were pleasantly surprised how modern and clean the hotel was when we arrived. During our 3-day stay, we talked with Ares, Salome, and Alexandra. All of them were fantastic and provided very helpful suggestions (from where to buy local wine to where to eat and go). We also got a complimentary room upgrade. The hotel is located in a quiet neighborhood and less than 10 minutes walking from the Fira bus station. Breakfast is included. There is an order form for the guests to choose breakfast items each night and breakfast is delivered to the room next morning. Plenty of options on the menu. Good quality food. Our friends checked in a week later and they also loved it! Thank you for making our stay memorable!
Stayed 2 nights in Oct 2023
Response from White Concept Caves Management Team on 30 Oct 2023
Dear John, We're absolutely delighted to hear about your wonderful 3-day stay at our hotel. It's fantastic that you were pleasantly surprised by our modern and clean facilities and enjoyed the helpful suggestions provided by our staff members. We're pleased to have been able to offer you a complimentary room upgrade, and the convenience of our quiet neighborhood, as well as the proximity to the Fira bus station. The fact that you found our breakfast options appealing and that your friends had a similarly fantastic experience when they stayed with us is truly heartwarming. Thank you for choosing our hotel, and we can't wait to welcome you all back in the future for more memorable moments and excellent service.

10/10 Excellent

Gurnam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed here for a few nights and the staff was amazing. The rooms we’re beautiful with exceptional service. The manager and all staff were very welcoming. I would highly recommend this for your stay.
Stayed 3 nights in Oct 2023
Response from White Concept Caves Management Team on 30 Oct 2023
Dear Gurnam, We're thrilled to hear that you and your husband had a wonderful stay with us and that you found our staff amazing and welcoming. It's great to know that you enjoyed the beautiful rooms and exceptional service provided during your visit. Thank you for your recommendation, and we look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Patrick

Stayed 3 nights in Oct 2023
Response from White Concept Caves Management Team on 30 Oct 2023
Dear Patrick, thank you for your 10/10 rating, is much appreciated and we are waiting to welcome you back soon!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alex and Ares were very accommodating. Great place to stay.
Stayed 2 nights in Sep 2023
Response from White Concept Caves Management Team on 2 Oct 2023
Dear Christopher thank you so much for your great feedback ! It was really great having you with us!!!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel within a few minutes of downtown Fira. Location keeps the property quiet while still accessible to everything.
Stayed 4 nights in Sep 2023
Response from White Concept Caves Management Team on 2 Oct 2023
Dear Kyle thank you for your great review !!! We are waiting to welcome you back soon!

10/10 Excellent

Heikki

Stayed 2 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Dear Heikki, thank you for your 10/10 review! Wish you all the best!

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely pool, very clean suite. Pool filter and air con next to our Junior Cave Suite were noisy. Breakfast was cold (both omelette and coffee) and from a local cafe, not prepared on site. Good location. Very quiet.
Stayed 2 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Dear Anne, hank you for sharing your feedback on your recent stay. We're delighted to hear that you enjoyed the lovely pool and the cleanliness of your Junior Cave Suite. However, we apologize for any inconvenience caused by the noisy pool filter and air conditioning units nearby. We will certainly look into addressing this issue to ensure a more peaceful experience for our guests. Additionally, we're sorry to hear that your breakfast, sourced from a local cafe, was served cold; we'll work on improving this aspect of our service. On a positive note, we're glad you appreciated our good location and the tranquil ambiance of our property, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Amenities
Brilliant place to stay, so clean and friendly. Only a 5 min walk to all the sunset views over the caldera.
Stayed 5 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant stay with us and that you found our property exceptionally clean and our staff friendly. Being just a short 5-minute walk from the stunning sunset views over the caldera is indeed a highlight, and we're delighted you had the opportunity to enjoy them. We hope to have the pleasure of welcoming you back in the future for another memorable experience. Your feedback is greatly appreciated!

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a fantastic stay at this hotel! The staff was incredibly friendly and helpful throughout our visit. They all go above and beyond. The location couldn't be better; it's close to the city center and in a walkable neighborhood. The breakfast was delicious, and the rooms were comfortable and clean. I especially enjoyed relaxing in the nice hot tub. Highly recommended!
Stayed 3 nights in Sep 2023
Response from White Concept Caves Management Team on 22 Sept 2023
Dear Carlos, We are absolutely thrilled to hear about your fantastic stay with us! It's wonderful to know that our staff's friendliness and helpfulness left a positive impression on you, and we truly appreciate your kind words. Our central location aims to provide convenience, and we're pleased to hear it met your expectations. It's great that you enjoyed our delicious breakfast, comfortable and clean rooms, and the relaxing hot tub. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience in the future! Thank you for choosing our hotel.

10/10 Excellent

Fay

Liked: Cleanliness, property conditions & facilities
Close to the main shopping/restaurant district, very friendly staff, clean and good pool area given its proximity to shops. Unfortunately no sea views.
Stayed 2 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you so much for your kind words! Wish you all the best!

10/10 Excellent

yu

Stayed 2 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you for the 10/10 score!

8/10 Good

Mitchell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel. Rooms are very comfortable. Staff was amazing. Helpful with booking or directions. They even made sure we had breakfast to go since we had a very early flight. Everyone is super friendly. Only draw back is no view.
Stayed 3 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you Mitchell for your kind words for our hotel and staff! It was nice having you with us!

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a amazing time made even better by Alexandra who was most helpful from organising restaurants to activities transfer’s always greeting guests with a smile nothing seemed to be a problem the room and facilities were fantastic Alexandra was the cherry on top that made our stay in white concept Santorini special thanks the staff
Stayed 2 nights in Aug 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you Nick for your excellent review and your kind words for Alexandra and our staff in general. Hopefully we will welcome you back soon!

10/10 Excellent

Ella, Manchester

Stayed 3 nights in Jul 2023
Response from White Concept Caves Management Team on 4 Sept 2023
Thank you for the 5/5 score!

8/10 Good

Biju, VIERA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall very nice Bathroom for family suite needs a door or curtain No real view anywhere Nice staff and good service and distance to downtown
Stayed 3 nights in Aug 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Thank you for choosing us for your stay! Wish you all the best!

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the location and the staff was amazing!!! I wish we could’ve stayed longer!! My family is planning a new trip, planning to stay in this hotel!!!
Stayed 5 nights in Jul 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Eleanor thank you for your kind words! We are waiting to welcome you back soon!

10/10 Excellent

GLEN, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
When you first enter the area it is a bit concerning bc you can’t drive in. There’s a garbage dump, a torn down building and you walk thru what looks like a bombed out area. Then you reach the hotel. Such an oasis amongst the rubble. Beautiful pools, amazing rooms and so unique. Location. Is very quiet at night. Service is incredible. If I had to say the dislikes: no view of anything as it’s sunken, not enough electrical plugs (sounds crazy but there were only 4 plugs in a suite bc of the ac taking out the others!) and the bathroom open concept is a bit “too open” - no shower doors (and no place to put your shampoo or soap). We are a close family but “not that close”. Overall I’d definitely stay again. The proximity to the main area and the incredible rooms made it worth while. Oh and “Ares” is just the cherry on top! Superb service.
Stayed 5 nights in Jul 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Glen thank you for your great review! We wish you all the best!

10/10 Excellent

navineet s

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cute place. Breakfast was great. Very close to center.
Stayed 2 nights in Jul 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Dear navineet thank you for your great review!!! Wish you all the best!

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was a nice size. Person at check in was very friendly. Difficult to get clear directions to places from staff. Did not feel safe trying to find hotel at night. Did not get any help with luggage (going up the stairs) at check out.
Stayed 1 night in Jun 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Megan thank you for your review. Fira is a safe city and there is no reason to worry or be afraid if walking at night. As for the check out procedure we always help our guests with their luggage, is important though to inform us in advance when you are ready to check out in order to carry them for you. Thank you again for your review, we wish you all the best.

6/10 Okay

Tracey

Disliked: Cleanliness
I would not recommend this property as it is too expensive for what you got.
Response from White Concept Caves Management Team on 12 Aug 2023
Dear Treacey thank you for your feedback. As is very clear written in our website and all platforms our hotel provides exactly what is described so anyone can check our photos and services and decide if is satisfied or not. Thank you and we hope we will welcome you back .

2/10 Terrible

Ling

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They CANCELLED my reservation 1 week before the stay - I was told by Expedia it was because they overbooked the hotel. If you value having a place to sleep - AVOID
Stayed 3 nights in Jun 2023

8/10 Good

Suk Fun Olivia

Stayed 2 nights in Jun 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Thank you for your 8/10 rating, wish you all the best.

10/10 Excellent

Deston

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from White Concept Caves Management Team on 12 Aug 2023
Thank you for the 5/5 rating, we wish you all the best!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing, especially Alex at reception. Beautiful once on property and rooms are spacious and well appointed. Only challenge was communication with taxi on were to get dropped off as the property was difficult to locate but this may be the same issue with most locations in Fira that don’t have a street fronting them. Great value!
Stayed 2 nights in Jun 2023

10/10 Excellent

Gracie

Stayed 2 nights in May 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Gretchen

Stayed 4 nights in Apr 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Fantastic Stay!
Fantastic accomodation! Well-located, luxurious, and super helpful staff.
Stayed 5 nights in Apr 2023

8/10 Good

A.

Stayed 2 nights in Apr 2023

8/10 Good

vijaykumar R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
staff was friendly and accommodative to requests.
Response from Owner on 9 Jan 2023
Dear Vijaykumar,Thank you for your excellent review! It was an absolute pleasure accommodating you in our property.

10/10 Excellent

NISSA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Adil, Plymouth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property and the amenities it came with. Sara was very helpful and prompt in arranging for our needs. This location is central to Fira central square and at a short walkable distance. We'd highly recommend this establishment for your stay at Infinity Collection.
Stayed 3 nights in Sep 2022
Response from Sara on 14 Oct 2022
Dear Adil, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, probably one of the most beautiful I’ve ever stayed in. Breakfast brought to your room was very nice and convenient. Staff was wonderful.
Stayed 1 night in Sep 2022
Response from Sara on 15 Sept 2022
Dear Sarah, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent friendly service, free transfers from airport and to the port the next day.
Stayed 1 night in Sep 2022
Response from Sara on 14 Sept 2022
Dear Jacob, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Exceptional stay
Sara was fantastic, very helpful before we even arrived and during our visit! The transportation to and from the airport was a nice touch, on time and a pleasant ride. We especially enjoyed breakfast brought to our room every morning! A nice location, close to the center of town, but not crowded with people.
Stayed 3 nights in Sep 2022
Response from Sara on 13 Sept 2022
Dear Thomas, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

8/10 Good

Michelle

Stayed 1 night in Sep 2022
Response from Sara on 11 Sept 2022
Dear Michelle, Thank you for your review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hands down this was the best hotel I have ever been to. The hospitality was 10/10 and just good vibes all around. Sara was amazing and so was all the staff. Very friendly, helpful and everything was perfect. I will definitely be going back there again. It was also the cleanest hotel I’ve stayed at. Thank you to everyone there who made our stay in Santorini so memorable! We had the greatest time
Stayed 7 nights in Aug 2022
Response from Sara on 31 Aug 2022
Dear Monica, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in Fira Santorini. Incredible location, very clean, quiet and beautiful place. Would highly recommend. Sara was extra communicative and even found gluten free bread for my wife and I for our breakfast! Would absolutely return.
Stayed 2 nights in Aug 2022
Response from Sara on 20 Aug 2022
Dear Samuel, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Xiao Qun

Stayed 4 nights in Jul 2022
Response from Sara on 4 Aug 2022
Dear Xiao Qun, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Tonje

Stayed 2 nights in Jul 2022

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly helpful and lovely staff. Property in great location and couldn’t have asked for a nicer experience
Stayed 2 nights in Jun 2022
Response from Sara on 19 June 2022
Dear Jennifer, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

10/10 Excellent

Eduardo

Liked: Cleanliness, room comfort
Excelent service
We had an amazing time thanks to Sara. She is very helpful and knowledgeable. The rooms are very nice and spacious. All around a wonderful stay and experience. Thank you again Sara.
Stayed 3 nights in Apr 2022
Response from Sara on 6 May 2022
Dear Eduardo, Thank you for your excellent review! It was an absolute pleasure accommodating you at Infinity Collection. I appreciate you taking the time to share your positive experience and I am pleased that you enjoyed your stay. It is positive experiences such as yours that give us the drive to continue providing exceptional service and facilities to our customers. Thank you for appreciating what we do - and know that it is our pleasure to assist in any way we can. Be sure to let us know if you return to Santorini so we can reserve your favourite room for you again!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Service A+
Stayed 3 nights in Nov 2021
Response from Sara on 15 Nov 2021
Dear Guest, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Evelyn

Stayed 2 nights in Nov 2021
Response from Sara on 7 Nov 2021
Dear Evelyn, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Vithusha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at this hotel, especially with our sweet, so helpful receptionist Sarah. She had helped us a lot during our stay and was so easy to communicate with. She made sure our stay was memorable and comfortable. Thank you for everything. Highly recommend a stay in this hotel no disappointments.
Stayed 3 nights in Oct 2021
Response from Sara on 16 Oct 2021
Dear Vithusha, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Balqis

Stayed 3 nights in Oct 2021
Response from Sara on 15 Oct 2021
Dear Balqis, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Emerald

Stayed 3 nights in Oct 2021
Response from Sara on 13 Oct 2021
Dear Emerald, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Gulrez

Stayed 1 night in Oct 2021
Response from Sara on 11 Oct 2021
Dear Gulrez, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Lovepreet

Stayed 7 nights in Sep 2021
Response from Sara on 3 Oct 2021
Dear Lovepreet, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!

10/10 Excellent

Luca

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2021
Response from Sara on 21 Sept 2021
Dear Luca, Thank you so much for your positive review! It was a pleasure having you stay with us! We look forward to welcoming you back to Infinity Collection in the future!