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Reviews of Royal Marmin Bay Boutique & Art Hotel - Adults Only

5 out of 5
Royal Marmin Bay Boutique & Art Hotel - Adults Only
Elounda, Agios Nikolaos, Lasithi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 167 reviews" "
Rating 8 - Good. 46 out of 167 reviews" "
Rating 6 - Okay. 6 out of 167 reviews" "
Rating 4 - Poor. 4 out of 167 reviews" "
Rating 2 - Terrible. 2 out of 167 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah, Worthing

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, good food, great peaceful location.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Crete
It is the gem of Crete and the best spot in Elounta. Loved every second of it! Food was off the dial and top notch and the only hotel with the best private beach! Special shout out to Gregor and Chris, and all the other friends we made! Best of the best! A true five star! Can’t wait to go back and nice and early in 2024! Must try Samurai Sushi as it is the best sushi and sashimi I ever tried and I am from Vancouver Canada which is known for top notch Japanese. Poseidon is a must as well and special thanks to Marianna and her team!
Stayed 7 nights in Sep 2023
Response from Guest Relations Department on 25 Sept 2023
Dear Mr. Kevin,We would like to thank you for your kind review.Thank you also for your kind words on our dedicated staffand for our a la carte restaurants,Samurai Sushi Bar & Restaurant and Poseidon.We will be very pleased to welcome you back next summer.We really appreciate your feedback.Our best regards,Drakaki MariaGuest Relations Manager

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambiance. The staff are kind, attentive. When we needed the services of a doctor they were helpful and arranged everything we needed. Very hilly, but they are quick to offer services of a golf cart/club cart. Rooms beautiful, elegant, full of opulence. Breakfast buffet well stocked and great options.
Stayed 4 nights in Aug 2023
Response from Guest Relations Department on 10 Sept 2023
Dear Mr. Brian,We would like to thank you for your positive review.We were pleased to offer you our best possible servicesand provide you with medical assistance.We highly appreciate your feedback and we hope to welcome you back in our Hotel,in the future.Stay safe.Best regards,Drakaki Maria Guest Relations Manager

10/10 Excellent

Manmeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!
Stayed 3 nights in Aug 2023
Response from Guest Relations Department on 26 Aug 2023
Dear Mr. Manmeet,We would like to thank you for your positive review.We are very pleased to see that you enjoyed your stay with us.We would be happy to welcome you back in the future.Best regards,Drakaki MariaGuest Relations Manager

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely delightful. The views from every angle were truly awe-inspiring. The amenities were excellent and the service provided was nothing short of exceptional. Our stay provided us with the perfect opportunity to unwind and relax. We would definitely come back!
Stayed 2 nights in Aug 2023
Response from Guest Relations Department on 8 Aug 2023
Dear Ms. Fahmy,We would like to thank you for your positive review.We are very pleased to hear that you enjoyed your stay with us so much, and that you found our services exceptional.We hope to welcome you back again in the future.Best regards,Drakaki MariaGuest Relations Manager

10/10 Excellent

Phiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Guest Relations Department on 29 July 2023
Dear Guest,We would like to thank you for your positive review.We are very pleased to see that you enjoyed so much your stay with us.We hope to welcome you back in the future!.Thank you. Best regards,Drakaki MariaGuest Relations Manager

10/10 Excellent

Athena

Stayed 1 night in Jul 2023
Response from Guest Relations Department on 14 July 2023
Dear Guest,We would like to thank you for your positive review.We are very pleased that you enjoyed your stay with us.Best regards,Drakaki MariaGuest Relations Manager

8/10 Good

Pei Leeng

Liked: Cleanliness, staff & service, property conditions & facilities
Exclusivity of the beach
Stayed 4 nights in Jul 2023
Response from Guest Relations Department on 14 July 2023
Dear Mr. Leeng,We would like to thank you for your positive review.We are very pleased that you enjoyed staying with us.Best regards,Drakaki MariaGuest Relations Manager

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax!
Beautiful hotel with great private beach. Location is rather isolated but they do their best to provide anything you need. Food and beverages are rather expensive but expected.
Stayed 2 nights in Jun 2023
Response from Guest Relations Department on 14 July 2023
Dear Mr. Greg,We would like to thank you for your positive review.We highly appreciate your positive feedback.Best regards,Drakaki MariaGuest Relations Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel but be aware of the serious hills!
Stayed 9 nights in May 2023
Response from Guest Relations Department on 8 June 2023
Dear Mr. Robert,We would like to thank you for your review.Thank you.Kind regards,Guest Relations Department

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful spectacular scenery resort. Sea view rooms with wonderful full choice breakfast buffet. Special thanks to Vicky customer care at reception and super thanks to Mario who was so helpful at any hour, funny and a big asset to the hotel.
Stayed 1 night in May 2023
Response from Guest Relations Department on 2 June 2023
Dear Ms.Nora,We would like to thank you for your positive review.We are pleased that you enjoyed staying with us..We highly appreciate your feedback.Kind regards,Guest Relations Department

6/10 Okay

Smadar

Liked: Cleanliness
Stayed 3 nights in May 2023
Response from Guest Relations Department on 28 May 2023
Dear Mr. Smadar,thank you for your review.Kind regards,Guest Relations Department

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting! Wonderful location. Overlooking the bay and Spinalonga. Reception staff and concierge were very knowledgeable and attentive. Ate at both restaurants on the property - both of which were absolutely outstanding! Highly recommend. Food was divine and the staff at both places went above and beyond. The pool bar and Minoan bar staff, however, left a LOT to be desired. Inattentive and unhelpful and not all that polite.
Stayed 1 night in May 2023
Response from Guest Relations Department on 27 May 2023
Dear Ms.Alison,We would like to thank you for your review.We are very pleased to hear that you enjoyed staying with us.We highly appreciate your review that helps us improve our services.Best regards,Guest Relations Department

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hospitable staff
It’s a lovely hotel in a beautiful location. The staff are particularly amazing and hospitable. The only downside we found was how expensive everything is once you’ve checked in: €1.50 per coffee pod in the room with no kettle for making anything yourself, €30 for one hour of the tennis court, €20 extra for one-hour late check out (we didn’t choose that option), etc. The upside is that it does force you to go out to explore Elounda and Plaka for dining options, and there are some amazing ones. That being said, it is a stunning hotel and it’s clear a lot of love and thought has been put into it. Worth a visit, even just for a night.
Stayed 3 nights in May 2023
Response from Guest Relation Department on 8 May 2023
Dear Mr.Rhiannon,Thank you for your kind comment.We hope that you enjoyed staying with us even more, after offering upon your arrival, a free room upgrade.Regarding your previous comment on the hotel charges, we would like that these apply to the Hotel's policy.We provide our guests kettle, upon request for free.We higly appreciate your kind words, that help us to improve our services.

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel plus the people working are very helpful, thanks for the amazing stay
Stayed 1 night in Oct 2022

10/10 Excellent

Dany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed.
Stayed 3 nights in Oct 2022

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property. It was a great location and the view from the room is breathtaking. You can see the sunrise every morning. You have a great view and access to the remote beach. The pool is lovely. The staff are friendly. The kiwi at breakfast was delicious. The only complaint is they charge for coffee in the room. The price card was not strategically placed with all charges.
Stayed 5 nights in Oct 2022

8/10 Good

Niv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place ! Great service
The hotel is beautiful! The beach is really nice, the staff is helpful and breakfast was great!
Stayed 5 nights in Sep 2022

4/10 Poor

Andrew

Stayed 4 nights in Oct 2022

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault this hotel. Perfect stay. Friendly, very helpful staff. Pool area fantastic.
Stayed 7 nights in Sep 2022

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view , Emmanuel at front reception was very warm and kind , thank you.
Stayed 3 nights in Aug 2022

10/10 Excellent

Yianniko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and the staff were amazing in every respect.
Stayed 4 nights in Aug 2022

8/10 Good

Guillaume

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 11 nights in Aug 2022

10/10 Excellent

Andrew John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Alexandra

Stayed 3 nights in Jul 2022

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New stylish hotel with stunning views from rooms, restaurants and pool, with lovely private beach. Location very convenient close to Elounda, Plaka and Agios Nikolaos. Nice breakfast but quality of food from restaurant at the beach truly disappointing. Food in Greece/Crete can be so good, it seems considerable management failure not to monitor what is offered. Despite of this, rated five stars and would stay there again, hotel itself is exceptional.
Stayed 4 nights in Jul 2022

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest places that we have stayed at.
Stayed 5 nights in Jul 2022

10/10 Excellent

Noa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
Stayed 7 nights in Jun 2022

10/10 Excellent

RAN

Stayed 3 nights in Jun 2022

10/10 Excellent

Elly

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, rooms and service. We enjoyed every part of our stay including the amazing breakfast! We will definitely stay here again
Stayed 2 nights in Jun 2022

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute gem if you’re looking to relax and unwind. Despite it being an hour drive from Heraklion airport, it’s well worth the trip. The staff were second to none, from the main restaurant, to the beach bar, reception, buggy drivers and daily housekeeping. Everyone was friendly and genuinely very helpful. We stayed for a week and would definitely recommend. Several things to note: Food - good breakfast buffet covering the standard continental range and local delicacies. Decent range of restaurants although pricy in comparison to restaurants in neighbouring towns (Plaka/ Elounda) Private beach - great views and exceptional service from staff. Plenty of availability when it comes to sun loungers and has a water sports port you can book trips and experiences at directly. Housekeeping - super! Transport - the rooms are scattered along the hillside but getting to and from the room, beach, restaurant, pool is made easy with their golf buggy service. Spa/ gym/ tennis courts - gym access doesn’t come at an extra cost but if you’re looking to use the spa, you’ll find it underground which is a shame given the natural light and fantastic views available. Spa staff aren’t as friendly as everyone else working across the hotel which is a shame so we cancelled our treatment. You also have to pay an extra free to use the sauna. “Adults only” seems to be a loose rule as there were babies and toddlers.
Stayed 7 nights in Jun 2022

10/10 Excellent

alexandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, beautiful location and friendly stuff. Excellent breakfast and beautiful beach. Highly recommend this hotel.
Stayed 5 nights in Jun 2022

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is stunning and the staff excellent. You truly feel you are staying in a boutique and luxurious hotel
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Lovely breakfast and pool and great location. The sushi restaurant on site was delicious.
Stayed 4 nights in May 2022

10/10 Excellent

Alec

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel overlooking the sea between Elounda & Plaka. On a steep hill but electric buggies are available to run you to & fro & are just a call to reception away.There are also lifts available to get you up or down one level at a time. The pool is simply awesome with spectacular views. Food is excellent as are the staff who are friendly & attentive. Probably the best hotel we have ever stayed at you will not be disappointed
Stayed 5 nights in Sep 2021

8/10 Good

Ken-Long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

8/10 Good

Antonis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service - rooms need refurbishment asap
The resort provides definitely a 5 star service. However, the room we stayed was a bit disappointing (superior Mediterranean). The furniture and the room appliances referred to an older era. The almost 300€ Rate per night for the aforementioned room is not a value for money option. I cannot provide feedback for the other rooms of the hotel - but - I do know that with this rate there are better options in the area. 24h reception, restaurant options & room service are a significant +.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Royal Marmin. The room was comfortable, quiet and spacious enough with lots of closet space. The view from our terrace was magnificent! Magical. The beds were soft and comfortable. The staff are exceptional. Very accommodating, cheerful and hard working people. The manager was very helpful in helping us navigate the PCR test appointments. One serious deficiency at the hotel is managing severe allergies. Staff are poorly trained and the communication about severe life threatening allergies is not understood. Breakfast is generous even though the food is always the same, but excellent and with lots of choice. Excellent free cappuccinos and fredos really make a difference. We loved Crete and enjoyed many excursions to learn about the ancient history of this extraordinary place. Thank you!!!
Stayed 10 nights in Aug 2021

10/10 Excellent

tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Voula Manthou on 29 July 2020
Thank you very much for your nice comments We are more than happy that we are able to fullfill our guests expectations It will be a great pleasure to welcome you back soon

8/10 Good

Verified traveller

Stayed 7 nights in Oct 2019

10/10 Excellent

Morten

Stayed 3 nights in Oct 2019

10/10 Excellent

Didi, Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great. The staff, the pool, the beach.....
Stayed 4 nights in Oct 2019
Response from Thanella Stephania on 20 Oct 2019
Dear Didi, we would like to thank you for your beautiful review after your recent stay at Royal Marmin Bay, Boutique & Art Hotel. We are looking forward to welcome you back in the future. With warm regards Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful! Staff was very professional, breakfast was amazing and had a lot of different choices.
Stayed 3 nights in Oct 2019
Response from Thanella Stephania on 17 Oct 2019
Dear Sir/Madam, we would like to thank you for your nice review after your recent stay at the Royal Marmin Bay Boutique & Art Hotel. We are looking forward to welcome you back in the future With warm regards Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Thanella Stephania on 14 Oct 2019
Dear Sir/Madam, thank you for taking the time to rate your recent stay at the Royal Marmin Bay Art & Boutique Hotel. We hope to have the pleasure to welcome you back again in the future. With best regards Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beach access. The staff was helpful and assisted with all needs. Bed was extremely comfortable and views from room and balcony were exceptional.
Stayed 3 nights in Sep 2019
Response from Thanella Stephania on 2 Oct 2019
Dear Sir/Madam, we would like to thank you for your nice review after your recent stay at the Royal Marmin Bay Boutique & Art Hotel. We are looking forward to welcome you back in the future With warm regards Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and service. Perfect for a chilled stay. Only slight issue was having to wait a while sometimes for the buggys to take you to and from your room.
Stayed 10 nights in Sep 2019
Response from Thanella Stephania on 2 Oct 2019
Dear Sir/Madam, thank you for taking the time to write your comments regarding your recent stay at the Royal Marmin Bay Art & Boutique Hotel. We hope to have the pleasure to welcome you back again in the future. With our warmest regards Guest Relations Manager

10/10 Excellent

Katherine, Toronto CA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second visit here. The property is beautiful overall and the location perfect! The only thing is the time the main restaurant closes is early and the beach area is a little small.
Stayed 3 nights in Aug 2019
Response from Thanella Stephania on 5 Sept 2019
Dear Katherine, thank you for taking the time to write your comments regarding your recent stay at the Royal Marmin Bay Art & Boutique Hotel. It is very rewarding to receive such positive feedback. We hope to have the pleasure to welcome you back again in the future. With best regards Guest Relations Manager