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Reviews of Kouros Palace Hotel

5 out of 5
Kouros Palace Hotel
Mastichari, Kos, Dodecanese

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 28 reviews" "
Rating 8 - Good. 17 out of 28 reviews" "
Rating 6 - Okay. 4 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kawaljit

Stayed 4 nights in Sep 2023

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Aircon Drips as you try to sleep
Beautiful location. Checkin was a bit onerous. It seems to cater to an all-inclusive international crowd. We had stayed the week before and enjoyed an upgrade. We decided to re-book on the way back. Unfortunately, the air conditioners in one room were not working well and dripped on the bed and the suitcases. No other rooms were offered. We’re waiting to see if we can get some kind of refund as we couldn’t sleep with water dripping on us.
Stayed 1 night in Aug 2023
Response from Team of Kouros Palace on 7 Aug 2023
Dear Teresa,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our beautiful location and that you chose to return to our hotel.However, we deeply regret to hear about the issues you experienced during your stay, particularly with the air conditioning unit. We understand how this could have significantly impacted your comfort and overall experience, and for that, we sincerely apologize.Please be assured that we take all feedback seriously and we have already escalated your concerns to our maintenance team to ensure that the issue with the air conditioning is addressed promptly and to prevent such incidents in the future.Once again, we apologize for the inconvenience caused and we appreciate your patience as we work through this. We hope that despite these issues, you will give us another opportunity to serve you better in the future.Best Regards,Team of Kouros Palace

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed our week stay at the Kouros Palace. We were upgraded to a Junior Suite on arrival which was a nice bonus. Guests are transported to their room via golf buggy towhich also ran people to the beach. Resort is quite hilly so could be an issue for those with mobility problems. - Hotel gardens and pool areas were nice and had lovely views of the gardens and sea. Never struggled to get a lounger although we did struggle to get ones on the shade at times as the umbrellas don't move. - Always found something to eat at the buffet and found everything to be well cooked and tasty. Choice maybe somewhat limited compared to other places. Theme nights were advertised but most dishes were the same with one themed option. - Rooms a little dated but comfortable, quiet and offering plenty of storage. Air con was perfect for during the heat wave. Bathroom however had no fan so it could get very hot after showering. - Found maid service to be a little limited. We were aware they didn't service the room daily however felt that when they did visit small details were missed eg. Not topping up empty toiletries. - Didn't make use of any entertainment options however there appeared to be a good daily programme for those who wanted to participate. - Overall a good stay which was relaxing and peaceful. I would agree with other guests that it is not 5 star service or surroundings in the hotel. I would put it more in line with 4 star in terms of the overall experience.
Stayed 7 nights in Jul 2023
Response from Team of Kouros Palace on 24 July 2023
Dear Kirsty,Thank you for taking the time to share your detailed feedback regarding your stay at Kouros Palace. We are thrilled to hear that you enjoyed your week with us and that the upgrade to a Junior Suite was a pleasant surprise.We are glad that our golf buggy service was useful and that you appreciated the beauty of our gardens, pool areas, and the lovely sea views. We take note of your comments about the availability of shaded loungers and will look into improving this aspect.We are pleased to hear that you found our buffet well-cooked and tasty, although we acknowledge your feedback about the variety and theme nights. We continually strive to improve our offerings and your feedback is invaluable in this regard.We're happy to hear that you found the rooms comfortable and quiet, and that the air conditioning was satisfactory during the heat wave. We apologize for any inconvenience caused by the lack of a fan in the bathroom and the oversight in the maid service. We will certainly address these issues to improve our service.While you didn't partake in our entertainment options, we're glad to know that you noticed our daily programme. We hope that future guests will find it enjoyable.Finally, we appreciate your honest feedback about our star rating. We aim to provide a 5-star experience to all our guests, and your comments will help us identify the areas where we can improve.Once again, thank you for your review. We hope to have the opportunity to welcome you back to Kouros Palace for an even better experience in the future.Best Regards,Team of Kouros Palace

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was more than I expected. I loved every but of it.
Stayed 5 nights in Jun 2023

4/10 Poor

ROBBIE

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The grounds were absolutely beautiful and the beautiful was sandy and nice. The staff was super friendly and accommodating.
Stayed 14 nights in Aug 2022

8/10 Good

Chrystal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice, if you have the room with the private pool
We had the private pool room. There are only 6 of these rooms on the whole complex. The room and pool were cleaned daily and the pool was an excellent size. We did not need to enter any of the main pools. All Inclusive is a must when staying here but the food is very much the same every am/pm. There seem to be different ‘theme’ nights for food but I couldn’t tell what night what supposed to be what theme. The food taste and quality was not what was expected from a 5 star hotel and seemed basic. I suppose this is expected for buffet style dining. Staff were very helpful with regards to day trips/local places to visit etc. daily bus (book two days before) to Kos town. Also daily bus to the local Lido (no need to book this) Beach is a small distance walk (5 minutes) and a member of staff is on the beach throughout the day taking drinks orders which is very good! Going home from the beach is slightly uphill. Snacks during the days consist of biscuits, cake slices and ice cream only. Our rooftop dinner booking was cancelled due to weather? But the weather was beautiful so unsure why. We booked for our last evening in the hotel so could not rebook for another day. It’s a shame as we were looking forward to a change of food! Asked for an iron three days in a row and was told housekeeping will deliver it to the room, one was never delivered to us. Room was booked for Four but there were only two cups and saucers and two glasses. Not enough teabags/milk/coffee provided in the room.
Stayed 4 nights in Aug 2022

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced and friendly staff
Very nice hotel friendly staff clean and close to airport
Stayed 1 night in Aug 2022

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean and confortable
Great location close airport
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
They where neither friendly nor helpful, full of tourist groups with standard packages, not interested in having people for 1 night stay.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was well maintained and super for young families. Staff were pleasant and helpful. Would recommend.
Stayed 7 nights in May 2019

8/10 Good

Pauline, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place, Friendly Staff...
A lovely place. Good food, Lovely and Helpful Staff who cant do enough to make you happy. There are several excursions that are available to guests. These cost a little but are worth it and much better than just laying around the pool all day. The only downsides to this are place are (i) WIFI is not available in the Hotel's Rooms. Therefore, if you need to do something on your laptop or on your phone and don't have data on your phone. you will need to come and sit in the Hub of the Hotel or the Reception and (ii) There is no cashpoint / ATM on site, so if you did not fly in with cash and need to access cash, you will need to take a taxi into town (which will cost give or take 20 Euros each way) in order to access a Cashpoint / ATM. Therefore, a lovely place, but with these drawbacks, it cannot yet justify calling itself 5 Star.
Stayed 7 nights in Aug 2017

8/10 Good

eyal

Liked: Cleanliness, property conditions & facilities, room comfort
Sea and sun
Good hotel for families. Amazing beach. a quiet place.
Stayed 2 nights in Aug 2017

8/10 Good

Fran, Orpington, Kent

Liked: Cleanliness, staff & service, room comfort
No good if not all inclusive!
A wonderful calm environment with very young families and older families combined - the two pools were perfect with little ones using the top pool and couples and older teens using the lower pool. The hotel is not walking distance to anywhere, which made it difficult for us to grab some lunch or dinner elsewhere - we were a 10 euro taxi ride away from the local village, and not on an all inclusive package. We had to opt in to dine fully for lunch or dinner (which we weren't keen to do as food & alcohol were a very bog standard buffet) and the hotel had nothing for sale which was cafe style - paninis, pizza etc. The market shop over the road had packet cheese and nothing else, and didn't sell bread! It did feel like we couldn't just snack after a late brekki and then eat out later - 2 taxi rides to town seemed like an effort when we were set up round the pool for the day. Towards the end of the week we discovered Dolphin Bay, which was a shack of a restaurant 10 mins walk away, but a real find! Food and hospitality were wonderfully Greek, with amazing views! All in all, everything was fine - not perfect, but good.
Stayed 7 nights in Jul 2017

6/10 Okay

Sean, Kent

Liked: Property conditions & facilities
Disliked: Cleanliness
Modern hotel a little out of the town
We were very pleased on arrival at the hotel with its overall appearance and the checking in. They had also provided some rolls and water in our room due to our late arrival. not all the staff had the same friendly manner, in particular the restaurant staff some of which were rude. Also our room did not have a regular change of towels - we put dirty towels in the bath but these were sometimes just hung back up! My daughter also found dead ants in her bed one morning and the floor was not cleaned as often as was required. There were tea and coffee making facilities in the room. We were a family room for 4, but is was only equipped with 2 cups and saucers, no milk sachets and the tea bags were not refilled. Some of the staff were delightful, this includes Maria who does a wonderful massage at the spa. However it was hit and miss at breakfast to get a hot drink from the elderly gentleman, Vasilia. The hotel really needs to tidy up the beach. There were old and broken sun loungers, umbrellas and wood along parts of the beach, certainly not what you would expect from a 5 star hotel, and really wouldn't take a lot of effort to make lovely, as the setting is wonderful. Also one of the pools should be adult only. We saw, 2 children pass faeces in the pool. In summary, parts are very good but it isn't consistent throughout the hotel. If you don't take the all inclusive would recommend a car for your stay. cheaper to hire in town rather than across the road.
Stayed 14 nights in Jul 2017

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were lucky to have a hire car to be able to drive to and from as the hotel is away from the port. Our room had a great view overlooking the water and they provided a complimentary breakfast which was like a huge smorgasbord - amazing!
Stayed 1 night in Jul 2017

8/10 Good

Lisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut
Stayed 14 nights in Aug 2023

8/10 Good

Jeanine-Kay

Stayed 6 nights in Jul 2023

8/10 Good

Nathalie Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2023

8/10 Good

Ingo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Sehr schöne Anlage, toller Strand und guter Pool (Hotelpool und Zimmer eigener Pool). Sehr netter Service. Für fünf Sterne hätten wir mehr Sauberkeit, v.a. Bad sowie Zustand des Bades erwartet. Essen gut, aber ebenfalls nicht fünf Sterne, insbesondere auch bei in All Inclusive enthaltenen Getränken, da hätte mehr enthalten sein können. Ebenfalls hätten wir mehr lokales griechisches Essen erwartet. Alles in allem aber ein sehr gutes Hotel und phantastischer Urlaub.
Stayed 7 nights in Jul 2022

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La struttura è molto bella, con tanti servizi all'interno. Si trova in una posizione isolata e questo da una parte si può apprezzarne la tranquillità e il silenzio; dall'altra, se dovete muovervi è necessario noleggiare un mezzo. La cena compresa è a buffet, con tantissime cose, ma la qualità non è da 5 stelle. Per il resto, la struttura è molto carina e ben curata.
Stayed 7 nights in Jul 2022

10/10 Excellent

Lilian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes Hotel. Zimmer mit eigenem Pool gehabt. Wunderbare Sache. Herzliches Personal. Sehr aufmerksam, zuvorkommend und mega freundlich. Jeder Zeit wieder. Essen war leider bisschen fad. Manchmal eintönig. Mir hat der wow Effekt beim Essen gefehlt.
Stayed 10 nights in May 2022

8/10 Good

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Schönes Hotel mit kleinen Abstrichen
Wir hatten ein Familienzimmer mit eigenem Pool, so war doch viel Abstand und Privatsphäre zu anderen Gästen gut gewährleistet. Im Restaurant kam man sich doch sehr nah, da manche Gäste nicht so drauf achten, und kreuz und quer durchs Buffet laufen. Ein Oneway hätte da Abhilfe geschaffen, Platz genug wäre dafür vorhanden. Essen war richtig gut, verschiedene Themenabende, es hat ommer geschmeckt und war gut gewürzt. Maske in allen Innenräumen und Restaurant, Einmalhandschuhe aus Tüte um sich am Buffet selbst zu bedienen, fliegen dann aber auch gern in der Anlage herum, und landen schlussendlich im Meer. Gibts bestimmt auch eine bessere Lösung. Desinfektionsmittel und Fiebermesser vorhanden. Aber keiner kontrolliert das, oder mahnt Nichtmasken- und Nichthandschuhträger. Im Zimmer kein Desinfektionmittel, keine Informationmappe, kein Hotelplan, kennen wir anders. W-LAN leider nur im Bad und an der hinteren Wand im Kinderzimmer, lag wohl knapp ausserhalb der Reichweite. Muss man sicher auch nachbessern, das Zimmer ist das teuerste in der Anlage, kann man dann schon verlangen. Sämtliches Personal aber sehr freundlich, Anlage ist hübsch angelegt, sehr gepflegt, grün, terrassenförmig, schöner Blick aufs Meer und nach Bodrum. Nicht so riesig, so auch kurze Wege. Direkt vor der Tür kleiner Supermarkt und Autoverleih. Zum eigenen Sandstrand ein paar Schritte, wurden früh um 7:30 Uhr dort aber vertrieben, mit dem Hinweis, der Strand öffnet erst um 9:00 Uhr. Ist nicht gästefreundlich.
Einer von 2 pools
Familienzimmer mit Pool
Ausblick von unserer Terasse
Strand am Morgen
Stayed 10 nights in Jul 2021

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort isolé sur l'île de Kos
Hôtel agréable et propre mais isolé de tout ! Nécessite de disposer d'une voiture. La plage privée est agréable mais pas pratique d'accès pour les personnes séniors (surtout la côte pour remonter à l'hôtel en plein soleil !). La qualité des animations-quand il y en a !- est du niveau "camping". La nourriture est plutôt variée et de bonne qualité.
Stayed 7 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Décevant
Beau complexe hôtelier mais qui est totalement isolé, un véhicule est indispensable. Il y a bien une navette le matin à 10h pour la ville de Kos mais je crois que c’est tout. En plus, si l’on n’a pas pris la formule all inclusive on a un problème car il n’y a absolument rien à proximité pour se restaurer. Dans le petit supermarket en face de l'hôtel on ne trouve que des boissons, des articles de plages,souvenirs, etc, mais pas de nourriture, même pas un yaourt ... Pas d’autre solution que de louer un véhicule, ça tombe bien il y a un loueur juste en face... Et c’est tout, rien d’autre aux alentours. Sinon, il faut se lever de bonne heure pour avoir un transat à la piscine ... et certains jours à la plage, et là c’est une tannée pour les non sportifs car la plage est à environ 500m de l’hotel, le chemin est en pente et en plein soleil, imaginez le retour en plein cagna... Pas de navette comme cela ce fait habituellement dans des hôtels de cette catégorie. Service: très bien au restaurant mais à l’accueil peut mieux faire...un sourire par exemple... Restauration : Pas très varié, toujours un peu la même chose. Chambres : spacieuses et bien équipées. Par contre les petits articles (coton...) ne sont pas renouvelés...une seule boîte avec 3 cotons à l’arrivée ! Animation : très moyenne surtout le soir. Hôtel à conseiller plutôt pour les familles. Globalement on est assez loin d’un hôtel 5 étoiles... On s’attendait à beaucoup mieux.
Stayed 7 nights in Jul 2021

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ett modernt hotell
En trevlig vistelse med trevlig personal. Hotellet är i enligt uppgift 4 år gammalt, och klarade av jordbävningen 2017 utan skador. Frukosten är i Scanic klass, bra, dock lite dåligt med mörkt bröd. Vi åt middag där en gång (Grekisk afton) och kunde konstatera att de var inte dyrare eller billigare än att äta på resturang på annan plats på Kos, och maten var varken bättre eller sämre än andra resturangen. Bekvämt att äta på plats i hotellet. Wifi täckningen är som tydligt framkommer vid receptionen bara. Kort ett hotell med bra pris/prestanda.
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities