Dear Jerome,Thank you so much for the perfect rating! We're delighted to know you enjoyed your stay. Looking forward to welcoming you back soon!

Dear Rafael,Thank you immensely for such a glowing review! We are elated to hear that you and your wife had a wonderful stay and enjoyed everything from our staff's hospitality to the location, views, breakfast, and your room. It's especially gratifying to know we've earned your recommendation, given you don’t usually leave reviews.We’re eager to welcome you both back for another exceptional experience. Please don’t hesitate to reach out when you’re ready to plan your next visit!

Dear guest, Wish we could understand what your issue was during your recent stay by sharing the room number you overnight-ed, facilitating our investigation.

Dear Thierry,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you may have experienced, and we greatly appreciate your comments as they help us to improve our service and ensure we meet our guests' expectations.We are glad to hear that you appreciated our hotel's location and found the suite to your liking. However, we are truly sorry for any inconvenience regarding the steepness of the nearby areas and understand that it might not be suitable for everyone. We recommend guests with mobility concerns to let us know in advance so that we can make the necessary arrangements and suggest suitable accommodation options.Regarding the transportation service, we apologize for any misunderstanding. Our transfer service is indeed more premium and private compared to standard taxi services, offering a higher level of comfort, convenience, and personalized service. This is why it comes with a different price point compared to regular taxis. We are truly sorry if this was not communicated clearly to you at the time of booking, and we will make sure to clarify this with future guests to avoid any such inconveniences.Concerning the jacuzzi, we completely understand and sincerely apologize if it didn’t offer the level of privacy you were hoping for. We are constantly working on improving the experience we offer our guests and will certainly look into possible solutions to enhance the privacy of our outdoor areas. We value your comfort and satisfaction and are committed to making improvements based on your feedback.We would like to discuss any further concerns you may have and explore how we might be able to make amends. Please feel free to reach out to us directly at your earliest convenience. We hope to have the opportunity to welcome you back and offer you a truly outstanding experience in the future.

Dear Vineta,Thank you for your wonderful 10 out of 10 review! We're thrilled to hear that you enjoyed your stay and would consider returning. We look forward to the opportunity to welcome you back to our hotel. If there’s anything you need for your next stay, please don’t hesitate to let us know.