Greater South Side Hotels, Des Moines

"We had two reserved rooms supposed to be right next to each other which they were I had called the morning of just to confirm they told me yes the rooms were there so we get there They didn't have a room for us but they did upgrade both of us to suites But no apologies were given The one lady was kind of rude about it We were expecting to be right next to each other because we were all going to a concert together but unfortunately one of us was on floor one and the other one on the 3rd floor. Was very upset about that We traveled over 3 hours then the bed situation it was nice and soft and comfy until you laid there for more than just a second It dipped down so severely in the middle you couldn't even sleep in there It was terrible So I had gotten absolutely no sleep then we told the hotel staff the same woman as the night before I told her she asked which room number it was it was And she would look into it then my friends that stayed in the other hotel room said that their bed was exactly the same situation so none of us got very good sleep unfortunately and having to drive that far home not a good mix and again she offered no apologies whatsoever She was not friendly at all I would not recommend mistakes happen but nothing was made right for us No apologies no compensation no nothing Just whatever thanks anyway"

"Breakfast was amazing! The egg muffins were delicious! Our room was very clean, check in was a breeze! Staff was and is very friendly! "

"Worked for what we needed."

"Nice location, nice staff but the hotel needs some upgrades."

"Wasn’t aware the parking lot was blocked off until we got there. No AC in any rooms on arrival (staff trying to fix it). Think it was fixed, fan super loud. "

"Staff was great. Room was big but pretty dated. Shower could be updated and fridge wasn't working very well. Minor issues so I gave 4 star. Very nice hotel though overall"

"The staff was very accomodating and friendly. The room was comfortable."

"Breakfast was the best. Parking was fine and there was an Outback across the street. Good location."

"Beautiful hotel, courteous & helpful staff. Convenient location off the I35 roadway."