Indoor pool

Reviews of Holiday Inn Express Hotel & Suites Great Falls, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 191 reviews" "
Rating 8 - Good. 57 out of 191 reviews" "
Rating 6 - Okay. 22 out of 191 reviews" "
Rating 4 - Poor. 22 out of 191 reviews" "
Rating 2 - Terrible. 12 out of 191 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great breakfast, clean building, nice pool, hot tub, kiddie pool. Great location.
Stayed 4 nights in Apr 2024
Response from Marcie on 6 May 2024
Thank you for the wonderful review, Laura! We're thrilled to hear that you enjoyed our friendly staff, delicious breakfast, and our clean facilities. We hope to welcome you back soon!

8/10 Good

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and helpful even during a crazy weekend. Very accommodating and helpful. Definitely be back next year!
Stayed 2 nights in Apr 2024
Response from Marcie on 6 May 2024
Thank you for your review, Maggie! We're glad to hear that our staff was helpful and accommodating during your visit. We look forward to seeing you again next year!

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of kids having fun. Easy parking. Need more cookies.Needs of a smoking room. Electric curtains didn't work.
Stayed 1 night in Apr 2024
Response from Marcie on 28 Apr 2024
Hi Edward, thank you for your wonderful review! We appreciate you taking the time to provide your feedback, as we use it to make continuous improvements for all of our guests. We're always glad to see the kiddos having fun, and we're pleased the parking was satisfactory! As for the cookies- we try to keep a decent amount ready throughout the day/evening- but please feel free to ask any time and we'd be glad to throw a few in the oven for you! I'll convey your desire for a smoking room, but please know we have smoking areas all around the hotel. And we are looking into those curtains- I apologize for the inconvenience. Thank you again for your review, we hope to welcome you back in the future!

6/10 Okay

Steve, Brampton

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this property because we were traveling with our kiddos and they had a water slide... Nowhere did it say it was only open on weekends... Disappointed kids... Over priced hotel... Breakfast was good though and staff was nice... Just disappointed in the no slide access
Stayed 1 night in Apr 2024

10/10 Excellent

Jshon

Stayed 1 night in Apr 2024
Response from Marcie on 6 May 2024
Jshon, thank you for taking the time to leave us a 5-star review! We're glad to hear that you had a great experience with us.

8/10 Good

Dave

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you Dave for your review. We are glad you enjoyed your stay with us. We hope to see you again. Safe travels.

8/10 Good

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. EXPEDIA does not clarify that the water slide is only open on weekends. The hotel staff said they’ve been asking Expedia to update their listing for some time. My last three reservations with Expedia have been terrible experiences and their customer service should be working at McDonald’s
Stayed 1 night in Apr 2024

10/10 Excellent

Mike, strathmore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room super clean and fresh smelling, staff very pleasant
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Apr 2024
Thank you Mike for your review. We are glad you enjoyed your stay with us. We hope to see you again. Safe travels.

10/10 Excellent

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly
Stayed 1 night in Mar 2024
Response from Front Desk on 24 Apr 2024
Thank you Chad for your review. We are glad you enjoyed your stay with us. We hope to see you again. Safe travels.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk on 24 Apr 2024
Thank you Jordan for your review. We hope to see you again. Safe travels.

6/10 Okay

PAULA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a stay there to take my grandkids swimming and to use the waterside only to find out upon arrival that the waterside are only open partial days Friday Saturday and Sunday
Stayed 1 night in Feb 2024

4/10 Poor

Kurt

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was excellent. the roachs and cleanliness of the room not very inviting. There for three nights finally got different room on third night. Did get credit for one night.
Stayed 3 nights in Feb 2024

10/10 Excellent

Peni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Feb 2024

8/10 Good

Shams

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
It was average in every way. Would stay again but $260 cdn seems steep for the room we had.
Stayed 1 night in Feb 2024

6/10 Okay

Joseph M

Stayed 1 night in Feb 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Daley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I don’t love is it can get loud. But that’s more an issue with inconsiderate guests not really under the control of the employees themselves. So five stars all around, they’ve been helpful and kind each time I’ve stayed and my room has been clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex - GM on 23 Jan 2024
Hello Donna,Thank you so much for taking the time to give us a great score. I am glad you enjoyed your stay with us.I hope to see you soon again.

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice mattresses. Slept all night no issue.
Stayed 1 night in Jan 2024

4/10 Poor

Mellani

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Alex - GM on 23 Jan 2024
Hello Melani,I want to apologize for not meeting your expectation and we will work very hard at earning you business again.I hope you will give us another chance in the future.Have a great day

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the property fault 35 below heat and hot water was kinda off. But very great staff
Stayed 2 nights in Jan 2024
Response from Alex - GM on 23 Jan 2024
Hello Patty,Thank you for your understanding of the challenge we sometime face with our Montana weather.I am glad you enjoyed our staff and our hotel.Have a fantastic day.

6/10 Okay

Fredrick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The pool and spa were closed. We chose this property in a large part for the pool and spa. It would have been nice to know before we booked.
Stayed 2 nights in Jan 2024

10/10 Excellent

LaVerne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Katelyn- Area Operations Manager on 10 Jan 2024
Thank you LaVerne for letting us know about your great stay with us. We are delighted that you had an amazing stay. We hope to see you again soon.

4/10 Poor

The, Crossfield

Travelled with family
Disliked: Amenities, property conditions & facilities
We made the trip to check out Great Falls and selected this hotel based on the water slide. No where on Expedia does it say the slide is closed M-Th. We were saddened by this and the only consolidation was that “sorry- they’re limited on how much information they can post on Expedia”. It’s a newer hotel so the rooms are large and the spaces adequate. But it’s already kind of dirty. Stains in carpets and curtains. Slime and sludge in the pools. No need to come back. We didn’t have that great of a time. We came back home to Canada and stayed a second night to make it up to the kids.
Response from Katelyn- Area Operations Manager on 10 Jan 2024
Thank you for taking time to let us know about your recent stay with us. I am very disappointed to hear it was not a great stay. I understand the frustration about the water slide and the hours of operations. I hope you will give us an other opportunity the next time you are in our area.

4/10 Poor

Clarissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tvs in both the rooms I paid for were not working they said they were switching providers but did not let me know this at the time of booking the room. When I called to request and ground floor room, they did not mention the tv situation
Stayed 1 night in Dec 2023
Response from Katelyn- Area Operations Manager on 10 Jan 2024
Thank you Clarissa for your honest review. I am very sorry that they did not communicate with you the troubles we have been having with the TVs before you came to the hotel. I would have been frustrated by this as well. I hope you will give us an other opportunity the next time you are in our area.

6/10 Okay

Peter

Stayed 1 night in Jan 2024
Response from Katelyn- Area Operations Manager on 10 Jan 2024
Thank you Peter for taking the time to submit a review about your recent stay with us. We are upset to see it was not a great stay. We hope you will give us an other opportunity to serve you the next time you are in our area.

2/10 Terrible

Shane

Stayed 1 night in Dec 2023
Response from Alex - GM on 23 Jan 2024
Hello Shane,I want to apologize that we have not met your expectations, but please, believe that we are working very hard at giving our guest the best experience possible.I hope you will give another chance in the future.Have a great day

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex - GM on 23 Jan 2024
Hello Lisa,Thank you so much for the great score. We really appreciate.I am glad you enjoyed your stay and hope to see you again soon.Have a great day

4/10 Poor

Maria

Stayed 1 night in Dec 2023
Response from Alex - GM on 23 Jan 2024
Hello Maria,Thank you for taking the time to review our hotel and I am glad to see you enjoyed your stay.We hope to see you soon again.Have a great day.

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean facility. Helpful friendly staff.
Stayed 1 night in Dec 2023
Response from Alex - GM on 23 Jan 2024
Hello Dinah,Thank you for giving us a perfect score. I am glad you enjoyed your stay with us.Have a great day

8/10 Good

Shyla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alex - GM on 20 Dec 2023
Hello Shyla,Thank you so much for giving us a great score. I am glad you enjoyed your stay with us.Have a great day

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool
Response from Alex - GM on 20 Dec 2023
Hi Brian,I am so glad to see you enjoyed your stay with us!!!Thank you for taking the time to giving us a great score.Have a fantastic day

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alex - GM on 20 Dec 2023
Hello Krista,Thank you for taking the time to review our hotel and give us a perfect score.I am happy to see you enjoyed your stay and hope to see you soon again.Have a great day.

8/10 Good

Dan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
We chose this hotel for the pool. The hot tub and pool appeared not to have been cleaned for a very long time, with brown sludge around the sides and the water looking murky. The rest of the hotel was nice and clean, but the pool area was awful. We did love the breakfast staff- they were so friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Alex - GM on 20 Dec 2023
Hello Dan,Thank you for your review and letting us know about the pool. We will take appropriate action to resolve the pool issues.I am glad you enjoyed the rest of our hotel and want to thank you for taking the time to review us.Have a fantastic day.

8/10 Good

Dustin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Had to move to another room because blinds would not work in room.
Stayed 1 night in Dec 2023
Response from Alex - GM on 20 Dec 2023
Hello Dustin, I apologize that the blinds did not work, we have taken steps to repair the issue.Thank you for taking the time to review us and I am glad we were able to get you a different room.Have a great day

10/10 Excellent

Winston Bruised

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello Winston Bruised,Thank you so much for taking the time to review our hotels and giving us a 5/5I am glad you enjoyed your stay with us and hope that we will see you soon again.

10/10 Excellent

Chef

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like. ….. Staff. Gym. Nice. Ice water in lobby ( orange slices ). 👏. 4 me. No radio access ???
Stayed 1 night in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello Chef,Thank you for giving us a great score, it means a lot to us.I'm glad you enjoyed your stay with us.Every room should have a radio clock, and I apologize if yours did not have one. I will make sure to remedy to this immediately.Thank you again for staying with us and I hope to see you soon again.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was nice and close to the airport/shopping center.close to dining. just sad they didn't have fridge or microwave in the room
Stayed 3 nights in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello Rachel,Thank you for leaving us a review and giving us a great score. Only the suites have a fridge and microwave at this time. Please make sure to book this room type if you need those equipment.I am glad you enjoyed your stay and I hope to seen you soon again

10/10 Excellent

Tifanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello Tifanie,Thank you so much for taking the time to review our hotels and giving us the great score of 5/5I am glad you enjoyed your stay with us and hope that we will see you again soon.

10/10 Excellent

William

Liked: Amenities
Lean rooms
Stayed 1 night in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello William,Thank you so much for taking the time to review our hotels and giving us the great score.I am glad you enjoyed your stay with us and hope that we will see you again soon.

2/10 Terrible

Deyna

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The property is updated and visually appealing. It has an indoor water slide. Those are the pros. Cons: twice the cost of similar properties. No microwave or refrigerator, water slide not Open yet high price not lowered, littke hot water for shower in morning, Dove soap Products, when arrived no one at desk- sign says help Yourself to cookies/coffee or tea while wait. No sign of cookies, no Hot water in lobby for tea, no newspaper, trash found under the bed- not thoroughly cleaned from previous person staying there. Extremely disappointed and will not return.
Stayed 1 night in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello Deyna,I am sorry to hear that we did not meet your expectations during your stay with us. Please believe, that we strive to offer our guests the best quality possible and that you've experience is not up to our standards.We take every reviews seriously and will use your comments to improve or service.Thank you again for your feedback.Have a great day.

2/10 Terrible

Sasheen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed was full of ants very disappointed with the staff. No one was concerned ! My 5 year old was terrified! Really upset! I was hoping some Would check on us but no!
Stayed 1 night in Nov 2023
Response from Alex Colson (GM) on 20 Dec 2023
Hello Sasheen, I am sorry to hear your stay did not go as planned.Ants in your bed is extremely worrying to us and took your review very seriously and have taken appropriate measure.Please believe that your experience is not our standard and we strive for excellency.Please contact me at the hotel e-mail or phone number if you would like to share more details about your experience.Again, I apologize for the issue you have encountered and hope you will give us another chance in the future

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Very comfortable and clean rooms.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

A.

Stayed 1 night in Nov 2023
Response from Alex - GM on 5 Dec 2023
Hello A.Thank you for taking the time to give us a 4/5.I am glad you enjoyed your stay.Have a wonderful day

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The gal who checked us in was great. She offered a quiet room or room by the pool. Which was very nice. Chose the quiet room! Thanks for a nice stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Thea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Next door to movie theater.
Stayed 1 night in Oct 2023

10/10 Excellent

Peni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we come to Great Falls.
Stayed 3 nights in Aug 2023